Groen in Huis | Stephanie Keijzer Reviews 

483
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This shop has an interesting selection of plants at very competitive rates. I was pleasantly surprised after I ordered in the dead of winter (knowing the risk of course) and the plant arrived in perfe... See more

Company replied

Rated 5 out of 5 stars

I ordered a huge Frydek Variegata to Germany and it came in perfect condition. It adapted nicely to my flat and is growing well! Have ordered many times from Groen in Huis and have had great experienc... See more

Rated 5 out of 5 stars

There’s always a great selection of plants, ranging from common to rare and so many different species. Good prices and great quality. The plants always arrive in great condition and are usually bigg... See more

Rated 4 out of 5 stars

Placed an order on 21/03. Received an email on 03/04 (13 days later) saying one of the plants had root rot and couldn’t be shipped. The order was placed mainly for said plant, so I requested a cance... See more

Company replied

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4.5

Excellent

TrustScore 4.5 out of 5

483 reviews

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Rated 4 out of 5 stars

Cancellation ignored

Placed an order on 21/03. Received an email on 03/04 (13 days later) saying one of the plants had root rot and couldn’t be shipped. The order was placed mainly for said plant, so I requested a cancellation of the full order. This request was ignored and I didn’t respond anymore after that. Nothing happened and I sent out another email on 12/04 requesting a cancellation once again. They ignored my request once again, and the next day I get a shipping notification from them. I am very disappointed because I communicated clearly and they did the opposite of what I asked. Sadly I read the T&C’s and you are OBLIGED to accept a shipment from them

Update: got an answer and we could come to an agreement, I am very thankful for that. Moral: you have to push through a bit with customer service before getting a solution.

April 14, 2022
Unprompted review
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Reply from Groen in Huis | Stephanie Keijzer

Hello

During the response to the email I see the review coming in. Sorry for the situation, it has indeed gone wrong and we find that very annoying. Again apologies for the inconvenience.

We've emailed you back.

Sincerely, Team Groen in Huis

Rated 5 out of 5 stars

Everything was good

Everything was good, as always.

March 8, 2022
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Reply from Groen in Huis | Stephanie Keijzer

Hello

Thanks for your review.

Greet Team Groen in Huis

Rated 5 out of 5 stars

Great shop

Plants arrived in good health, they were packaged very well. Prices and quality are perfect.

March 7, 2022
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Reply from Groen in Huis | Stephanie Keijzer

Hello

Thanks for your review.

Greet Team Groen in Huis

Rated 5 out of 5 stars

I loved the packaging

I loved the packaging. Very careful. The plants arrived in perfect condition!

February 7, 2022
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Reply from Groen in Huis | Stephanie Keijzer

Hello

Thanks for your review:).

Greet, Team Groen in Huis

Rated 5 out of 5 stars

Plants are great

All the plants I've received has been great. The service is great as well.

February 7, 2022
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Reply from Groen in Huis | Stephanie Keijzer

Hello

Thanks for your review:).

Greet, Team Groen in Huis

Rated 5 out of 5 stars

Highly recommend!

This shop has an interesting selection of plants at very competitive rates. I was pleasantly surprised after I ordered in the dead of winter (knowing the risk of course) and the plant arrived in perfect condition despite near five days in the mail. Now a few weeks later it has a lot of new growth and still doing great.

January 23, 2022
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Reply from Groen in Huis | Stephanie Keijzer

Hello

Thanks for your review:).

Greet, Team Groen in Huis

Rated 5 out of 5 stars

Healthy plant, awesome packaging!

I received my plant within a week of ordering in perfect conditions thanks to the amazing packaging and heatpack. I had a doubt about my order and they replied within two days. Great experience, will definitely order again!

January 17, 2022
Rated 5 out of 5 stars

Ordering in winter

Ordering in winter, the plants came in excellent condition and bigger than expected! And the packaging couldn't be better, no damage at all.

January 17, 2022
Rated 5 out of 5 stars

Best webshop there is to buy plants!

There’s always a great selection of plants, ranging from common to rare and so many different species. Good prices and great quality.
The plants always arrive in great condition and are usually bigger than expected.
Would recommend their webshop to everyone!

January 4, 2022

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