I ordered a dress on the 31st of May and it has not arrived yet it’s been nearly 8 weeks I have emailed them 4 times receiving one reply on June 30th saying an investigation would be opened and I woul... See more
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I placed my order almost 3 weeks ago and I still have not received anything. I emailed customer service 5 days ago and I have had no reply... I can not even check any shipping information and the team... See more
Company replied
I purchased a lot of moneys worth of clothes on the 7th of April after the new launch. After I’ve purchased I’ve only just seen all the reviews on slow shipping, delivery and emails not being responde... See more
Company replied
Ik heb laatst de Mykonos skirt navy gekocht, de Mykonos skirt blue en de witte tube top gekocht en ik vind ze zo mooi. Ze sluiten perfect aan bij je lichaam. Het is precies zoals mijn verwachting was.... See more
2.7
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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2 Months and Nothings Been Shipped
its been almost 2 months and my package has not shipped, the team has placed my order for a second time now. but it still has yet to be shipped at all to me. Im not sure whats going on or if I need to contact paypal for my money back. Its pretty frustrating though…
March 1, 2026
Unprompted review
Reply from Meet Me-there
Hi,
Thank you for your review. We’re very sorry to hear that you have been waiting such a long time for your order and understand how frustrating this must be.
Could you please email us so we can check the status of your order and look into what is happening? We would like to help you further as soon as possible.
Kind regards,
Team Meet Me There
Fraud Company
Writing this as a follow-up to the review I posted in March.
The Meet Me There team has only replied to me ONCE, and that was on THIS PLATFORM. Despite asking me to email them again with my details in the previous review, they have not responded to a single one of my emails since then. I have sent multiple follow-up emails, all of which have been completely ignored.
My parcel has also been stuck at “processing” since I placed my order on 16 March, with absolutely no progress or tracking updates to date.
It is honestly disappointing and frustrating. It feels like they are only responsive here because reviews are public, and they want to appear helpful to potential customers. However, once you reach out through their actual support channels, there is no real follow-through. There has been a clear lack of accountability and customer support.
I have also reported them as fraud to my credit card company.
I would strongly advise others NOT TO PURCHASE from them at all costs.
April 13, 2026
Unprompted review
Reply from Meet Me-there
Hi,
Thank you for your review. We’re very sorry to hear that you are still experiencing these issues and understand how frustrating this must be.
On our details I can not find an email, so could you please let us know which email address you used to contact us? We would also kindly ask you to email us once more and mention that you are contacting us via Trustpilot, so we can hopefully assist you as quickly as possible and look into your order properly.
Kind regards,
Team Meet Me There
Shipping and delivery time???
I purchased a lot of moneys worth of clothes on the 7th of April after the new launch. After I’ve purchased I’ve only just seen all the reviews on slow shipping, delivery and emails not being responded to. I’m moving to Australia and I bought these clothes to move over there with. I would like to know if my order is going to ship soon or if delivery is going to take weeks. As I’ve only had my confirmation email nothing to follow.
April 7, 2026
Unprompted review
Reply from Meet Me-there
Hi,
Thank you for your review.
We’re sorry to hear about your concerns. Our new collection is selling very quickly, which unfortunately means that processing can currently take a little longer than usual. We understand that this is especially stressful given your upcoming move to Australia.
Please email us so we can check the status of your order and help you further as soon as possible.
Kind regards,
Team Meet Me There
I'm still waiting for my reimbursement
I'm still waiting for my reimbursement, because the delivery never came and I had to buy trousers elsewhere. They don't answer my emails anymore
.
My husband is unemployed and the money is really important for us. I filed a complaint about the MEET ME THERE with the official government body here in Spain.
It's terrible how they let people down.
February 10, 2026
Unprompted review
Reply from Meet Me-there
Hi,
Thank you for your review.
We’re very sorry to hear about your experience and understand how upsetting and stressful this situation must be.
We sincerely apologize that you have not received your delivery and that you have not been getting a response to your emails. Please email us again so we can investigate where your order is and check whether we can arrange a refund for you as soon as possible.
Kind regards,
Team Meet Me There
Never disappointed 🌟
I’ve ordered from Meet Me There several times now and it’s honestly a 10/10 every single time! ✨ The quality is amazing and the service is always perfect. It’s definitely my go-to shop. Highly recommend! 💖
April 5, 2026
Unprompted review
Reply from Meet Me-there
Hi!
Thank you so much for your lovely review 💖
It means a lot to hear that you’ve ordered from us multiple times and that it’s been a 10/10 experience every time ✨
We’re so happy to be your go-to shop and truly appreciate your recommendation!
We’ll keep doing our best to make every order just as great 😊
Kind regards,
Team Meet Me There
Avoid at all costs!!
If I could give less than one star I would. My wife ordered a ski outfit that didn’t fit. You then cannot use the return portal. Obtained details how to return from them and sent back by FedEx which was delivered and signed for. Customer service saying they cannot even trace an order never mind a return. This company is just a total scam. Avoid them at all costs unless you want them to rip you off.
March 23, 2026
Unprompted review
Reply from Meet Me-there
Hi,
Thank you for your review.
We’re very sorry to hear about your experience and understand how frustrating this must be. Please note that returns from outside the EU are at the customer’s own risk, and unfortunately it can sometimes take a little longer before these parcels are received and processed by us.
We kindly ask you to email us again with your order details so we can investigate where your return parcel is and help you further as soon as possible.
Kind regards,
Team Meet Me There
Refund not received!!
Refund not being arranged. Can someone from ‘Meet me there’ help team please reply to my numerous emails asap regarding order #2517804 to refund my order. As instructed by the help contact on email, I paid to return a ski jacket and 2 pairs of ski trousers that didn’t fit. This was sent from the UK to provided address and has been signed for and received by the company on 18/03/26.
I have yet to have a refund or have this confirmed despite providing proof of the return, signature and screen shots of my order that you said you couldn’t find. I have emailed repeatedly and my last email has not had a response. Please someone contact me.
(Order name Anna Berresford)
March 29, 2026
Unprompted review
Reply from Meet Me-there
Hi,
Thank you for your review.
We’re very sorry to hear about your experience and understand how frustrating this must be.
Could you please email us once more so we can directly investigate where your refund is and help resolve this as quickly as possible.
Thank you for your patience.
Kind regards,
Team Meet Me There
Everything perfectly!
Amazing! Really fast delivery and secure shipping, they ship with SEUR and it’s always great!
About the clothes, everything so cute and fit well! So tending and stylish! Love them!💖💖💖
March 29, 2026
Unprompted review
Reply from Meet Me-there
Hi,
Thank you so much for your lovely review! 💖
We’re so happy to hear that your order arrived quickly and safely, and that you’re pleased with the shipping experience.
It’s even better to know that you love the clothes and that everything fits well. We’re thrilled you find them cute, trendy, and stylish. Enjoy wearing them, and we hope to see you again soon!
Kind regards,
Team Meet Me There
They don’t send the items!!
I ordered a parcel three weeks ago and it hasn’t even been shipped yet. I contacted the support twice and asked for information and help. Once they didn’t answered me at all, the second time they told me the item ist out of stock even though you can see online that this isn’t true. Don’t buy there!!!
March 26, 2026
Unprompted review
Reply from Meet Me-there
Hi,
Thank you for your review.
We’re very sorry to hear about your experience and understand how frustrating this must be. It is not acceptable that your order has still not been shipped after three weeks, and we’re also sorry to hear that the communication from our side has not been clear.
This is not the level of service we aim to provide.
Please send us an email with your order number so we can look into this properly and assist you further.
Kind regards,
Team Meet Me There
Do not waste your time
Do not waste your time. I ordered 2 skirts from the website so I could have them for my vacation. They say on their website (mind you) it should come in a day or two. It has been a week and it hasn't even shipped. I then messaged and Dm'd the company and they have not responded.
March 24, 2026
Unprompted review
Reply from Meet Me-there
Hi,
Thank you for your review.
We’re very sorry to hear that your order did not arrive within the expected timeframe and that you have not received a response from us.
We completely understand how disappointing this is, especially when you ordered for your vacation. This is not the experience we want to give our customers.
Please send us your order number by email so we can look into this for you as quickly as possible.
Kind regards,
Team Meet Me There
My order #2521017 is 3 days later than…
My order #2521017 is 3 days later than the promised time frame. I ordered because I needed something quickly and the shipping promised it would. I have emailed and dmd the page with no response. I have ordered multiple items and there are no updates or anything. This has been very off putting
March 19, 2026
Unprompted review
Reply from Meet Me-there
Hi Kaziah,
We’re really sorry that you didn’t receive a response from us earlier, that should have been quicker, and we apologize for that.
We completely understand how frustrating this is, especially when you needed your order quickly. When shipping internationally, delivery times can sometimes take a bit longer than expected, depending on the carrier and the destination country.
Thank you so much for your patience and understanding 💖 Hopefully you can still enjoy your order despite everything
Kind regards,
Team Meet Me There
Bad handling
Promised 3-7 days delivery within EU, ten days in nothing. When I followed up, I was told that there should have been an issue at there end. My order was shipped out only after the follow up, 10 days delayed!
March 9, 2026
Unprompted review
Reply from Meet Me-there
Hi Lina,
Thank you for your feedback, and we’re really sorry to hear about your experience. That’s definitely not how we want things to go.
We understand how frustrating it is when a delivery takes longer than promised, especially when you’re expecting it within 3–7 days. We sincerely apologize for that.
We’re always working to improve this so it doesn’t happen again. Your feedback is very valuable to us and helps us improve our service.
Thank you for your patience and understanding 💖
Kind regards,
Team Meet Me There
In my opinion it`s only 3 stars…
In my opinion it`s only 3 stars service.
Many sides to be better then now...
February 27, 2026
Unprompted review
Reply from Meet Me-there
Hi,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We’re always looking to improve, and your comments help us see where we can do better.
If you’d be willing to share more details about your experience, we’d love to hear from you via e-mail at help@meet-me-there.com. Your feedback really helps us learn and improve our service.
Kind regards,
Team Meet Me There
Item never arrived
Item never arrived. It was a Christmas Present too. Despite multiple emails no one has responded. Do not order from this company!
December 15, 2025
Unprompted review
Reply from Meet Me-there
Hi,
We’re very sorry to hear that your item never arrived, especially as it was meant to be a Christmas present. We’ve checked our system, but unfortunately we cannot find any order or emails under your name, so we’re unable to help quickly at the moment.
Could you please contact us again at help@meet-me-there.com with your order details? Once we receive this information, we’ll do our best to resolve the issue as quickly as possible.
Kind regards,
Team Meet Me There
Shocking returns.
Shocking returns.
Bought a ski suit for my daughter in October. Followed the returns advice given and sent it back, but it was never picked up by the company and came back to me. By the time it did the said I’d missed the window to return in. DO NOT BUY FROM THEM
February 1, 2026
Unprompted review
Reply from Meet Me-there
Hi,
Thank you for sharing your experience.
We’re very sorry to hear about the issues you faced with your return and understand how frustrating this must have been. This is not the experience we want for our customers.
We take your feedback seriously and would like the opportunity to look into what happened with your return shipment.
Please contact our customer service team again with your order number so we can review this matter further and assist you as best as possible.
Kind regards,
Team Meet Me There
Delayed Shipment and Incorrect Delivery Location
After several weeks of waiting, my package has still not arrived. Today, however, I received a notification stating that the package was delivered in the Netherlands, while it was ordered to be delivered to Switzerland.
I have contacted you several times via email regarding this issue but have not received any response so far.
March 2, 2026
Unprompted review
Reply from Meet Me-there
Hi,
Thank you for your review.
We completely understand how frustrating this must be. This is certainly not the experience we want for our customers.
We can see that you emailed us on March 2nd. Please note that our response time is 2–3 business days. Your message is currently in our inbox and being handled, and you will receive a detailed reply from us as soon as possible so we can resolve this properly for you.
Kind regards,
Customer Service Team
Order ##2508618
Order ##2508618
Customer service is terrible. I activated a return at the end of January, I paid £38 to get the parcel back to the Netherlands. Two weeks later I messaged to ask if the parcel has been received. I got an initial reply asking for tracking number which I sent the same day, no response. I searched for a phone number but no option. I sent a further email. Sporadic email back asking for tracking number again, so I sent again . No response again. Parcel Force washed their hands of me because the parcel had made it to the Netherlands with a notice of ‘export unable to be received’. Said it was the responsibility of the company to chase the reason why. I’ve sent at least 5 emails.
Why oh why do you not provide a phone number? I’m sure this could have been resolved in a few minutes. You are spending too much money flashing products on Instagram and forgetting about your customers. As it stands today I still have had no response as to what the best next step is to locate the parcel. The website says ‘they hold no responsibilities for returns’ whatever that means. Meanwhile I am £150 out of pocket plus the £38 postage cost. Can someone please look into this?
February 24, 2026
Unprompted review
Reply from Meet Me-there
Hi,
We’re very sorry to hear this and we completely understand how frustrating this must be, especially after multiple emails and the extra return costs.
We’d really like to look into this with you and help. Could you please email us again at help@meet-me-there.com with your order number and the return tracking number (and any messages from Parcel Force, if you still have them)? Then we can hopefully check quickly where the parcel is and what the best next step is from here.
We’re sorry again for the inconvenience and appreciate you sending the details so we can investigate this properly.
Kind regards,
Team Meet Me There
Do not buy from this company
Do not buy from this company.
I bought ski jacket which didn’t fit/ suit me. They say they accept Returns from the UK at buyers expense but when you pay large amounts, sort the customs forms & send, they refuse the packages and it is returned to you. RIP
Off
January 29, 2026
Unprompted review
Reply from Meet Me-there
Hi,
We’re very sorry to hear about this and we understand how frustrating that must be.
Could you please email us at help@meet-me-there.com with your order number and your return tracking details (and, if possible, any customs/return messages you received)?
Then we can look into what happened with your return and help you further.
Kind regards,
Team Meet Me There
Unable to return items
I ordered 2 separate packages of ski wear to the UK. Unfortunately most of it did not fit my daughter and had to be returned which has proved impossible. The first package got stuck at customs as duties were due which I was not aware of. Meet me there refused to pay the duties but even when I said I would pay them
If they forwarded me the payment link from delivery company this did not happen. The package was returned to me so I used a different postal service, paid the duties and sent it again and it was again returned to me with a label attached saying it was refused by recipient.
I have emailed them so many times, most emails go unanswered and the ones that are answered don't help me to get the items retuned. The second parcel is now missing, most likely also being returned to me.
I have now paid 3 lots of shipping charges, 2 sets of taxes and have lost about €1000 euros.
I see on some of the reviews here that it says they do not accept returns from the UK. The emails I have from them clearly state that they do accept returns but at buyers cost. I have tried my absolute best to return these goods since November and have been unsuccessful. I would never buy from this company again and I am now going to look into consumer law to see where I stand.
February 24, 2026
Unprompted review
Reply from Meet Me-there
Hi,
We’re very sorry to hear this, and this is definitely not how the return process should go. We completely understand how frustrating this is, especially after multiple return attempts, shipping costs, customs charges, and so much time spent trying to resolve it.
We would really like to look into this properly and help. Could you please email us at help@meet-me-there.com with:
your order number(s)
the return tracking details for both parcels
any customs messages / refusal notices
and, if possible, photos of the parcel(s) that were returned to you, including the labels attached
We would especially like to check the labels on the returned parcel(s) to see whether the correct labels/details were attached and where the issue may have gone wrong.
Again, we’re sorry for the inconvenience and appreciate you sending the details so we can investigate this further.
Kind regards,
Team Meet Me There
Do not order from these unless you want…
Do not order from these unless you want extra stress. I ordered a jacket because it said it was going to be delivered by 16/2 I'm going away so really needed it. No jacket arrived I got a email to say FedEx was going to deliver it, a couple of days later I got a message from FedEx with a Royal Mail tracking number Royal Mail have still not recieved it I've messages Meet Me There twice with no responce at all. 100% would bit recommend unless your buying for next years season you might get it then!!
February 20, 2026
Unprompted review
Reply from Meet Me-there
Hi
We are very sorry to hear this and we understand how stressful this is, especially when you needed the jacket before going away.
Could you please email us again at help@meet-me-there.com with your order number and the tracking details you received (FedEx + Royal Mail)?
We’d like to look into where the parcel is and help resolve this as quickly as possible
Kind regards,
Team Meet Me There
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