Alleyoop Reviews 56

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the mascara, which is frequently described as amazing, lengthening, and non-clumping. Many people appreciate that the products, such as the mascara and eyeshadow sticks, stay on all day without smudging or flaking, yet are easy to remove. Reviewers also highlight the excellent customer service, noting prompt, kind, and thorough responses to their inquiries and issues. However, some customers experienced issues with orders, including missing items or unfulfilled purchases, and a few reported dissatisfaction with customer service response times regarding returns. A small portion of people also felt that some products, like the tinted SPF, could leave their skin feeling too dry or melt off in heat.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with mascara,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the mascara for its lengthening and... See more

Customer service

Consumers consistently report positive experiences with customer service, often describing it as great,... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and looking... See more

User experience

Customers had positive experiences with the user experience, with many loving the products and finding them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very excited to have gotten to participate in this test! I really liked both mascaras. One was more dramatic, one was a little less messy. But they are both fantastic products and I would buy either o... See more

Rated 5 out of 5 stars

The brown tubing mascara is excellent, doesn't flake or fade and is buildable! The eyeshadow crayon stays on for 24 hours as well as the mascara (not that you should be doing that!) I chose the skin t... See more

Rated 5 out of 5 stars

First, don't generalize that this is "makeup for young people" just because the models are. I'm 67 and loving the skin tint with SPF, mascara, and especially 11th Hour eyeshadow sticks! They glide on... See more

Rated 5 out of 5 stars

So far it doesn't disappoint I've been using allyoop about 2 weeks, comparing to 2 similar mascaras, and so far it does not disappoint. No clumps, nice lengthening, comes off cleanly. I'll wait to see... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

56 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

So far it doesn't disappoint

So far it doesn't disappoint I've been using allyoop about 2 weeks, comparing to 2 similar mascaras, and so far it does not disappoint. No clumps, nice lengthening, comes off cleanly. I'll wait to see how it's going at 2.5-3 months and then decide if I'm going to switch.

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

The brown mascara is fantastic

The brown mascara is fantastic. I have strawberry blonde hair and black mascara is too dark for my complexion. The brown shade from Alleyoop looks great on me and could have been formulated just for me , it looks so good on. Also it doesn’t clump like I’ve experienced with other brands and last all day. I also wear contacts and it doesn’t run or bother my eyes in any way
A definite 10 out of 10!! I would get one today and look fantastic too!!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is top notch

Customer service is top notch! Requested a refund as I wasn’t sure about this product. Super friendly, genuinely care what the customer has to say. In fact, the service was so good. I decided to give it another go before proceeding with the refund. And honestly, I judged too soon. Curl lashes first then put on mascara as this has a lengthening effect for sure but does not curl, it’s clean more natural looking and buildable (within reason). I am a previous thrive customer, love their product but my eyes do not… super irritated. As for the lash nourishing portion with Alleyoop I cannot say, as I have only used it twice so far. Only downside, it’s a bit messy trying to get off. That may be some trial and error on my part though. Overall, would recommend this product for a more natural, but put together look.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Mascara, Shadow, Lips, Face!

The brown tubing mascara is excellent, doesn't flake or fade and is buildable! The eyeshadow crayon stays on for 24 hours as well as the mascara (not that you should be doing that!) I chose the skin tint light to medium coverage in the wrong color and Alleyoop recommended I take the quiz, and is sending me the correct color. The SPF lip gloss is the best ever! Most SPF chapsticks and glosses have a chemical taste, this has none.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Everything I’d hoped for.

Thrive is just messy and clumpy and Alleyoop is mascara bliss. Soft and feathery application and a solid tube removal. I have a favorite mascara again, finally. ✅ 🙃

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love this mascara

I absolutely love this mascara! I’ve had friends ask me what I’m using, so that speaks even better about how great it looks. I get volume without the clumps, each lash getting coated well with a feathery and natural looking result. It’s definitely the only mascara I’ll ever use again!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered through the company and there…

I ordered through the company and there was a misunderstanding. I asked for a refund and they provided on instantly. They then sent me the mascara and color that I wanted. THE MASCARA IS AMAZING. I will definitely be purchasing again.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Worst Company

If I could give this company a 0-star rating, I would. This company is horrible. They do not care about their people or the quality of the product.

They terminate people despite valid reasons. They terminate people just like that, despite you working with them for 5 years. They do not care about the contribution made, the trust, and loyalty. They cut you right away from your job without a heads up. They do not have the decency to give people a chance to look for a new job just because they feel like doing it.

Stop lying to people about how clean your product is. This is a disgusting company!

August 15, 2025
Unprompted review
Alleyoop logo

Reply from Alleyoop

Hi Ana (or “Sam,” as you’ve listed here) — we’re sorry things didn’t work out during your time with us. While we always aim to create a supportive and collaborative environment, your performance had been declining despite months of coaching and feedback.

It’s unfortunate to see these comments here, as they don’t reflect the experience of our customers, suppliers and manufacturers, or team members. We wish you the best moving forward and hope you find the right fit in your next role.

Rated 1 out of 5 stars

Terrible company

Terrible company! The customer service does not reply, I wanted to return a try now product from them and since they didn’t respond to let me know how to return it I was charged for the order!! Very frustrating!!

August 12, 2025
Unprompted review
Alleyoop logo

Reply from Alleyoop

Hi Sara, thanks for reaching out here. As discussed by email, our team replied back to your emails several times to follow up, but for some reason they were getting caught by your spam filter. Although we have no control over this, we're so sorry this happened and can understand the frustration it can cause! Nonetheless, we refunded you in full for your order. Please let us know if there's anything else we can do to help!

Rated 1 out of 5 stars

Order never shipped

I placed my order for mascara on February 26, and a week later had still not received a notice that it had shipped. I reached out and they said they were experiencing delayed shipping and to give it 7-10 business days to ship. I waited 11 business days with no progress. I eventually had my order refunded but was disappointed because I was looking forward to trying it.

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered mascara and it never shipped

I ordered mascara and it never shipped. I tried contacting them 3 times via email and they never respond. I also sat on their website chat function for over an hour and they didn't answer that either. I am having to go through my bank to get a refund for the mascara I paid for but never received.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

A Better Version of Glossier

I found out about alley oop in December and have been using them ever since. I've been REALLY happy. The 11th hour eye shadow is 5 stars for me--I have it in a bunch of colors. It's reasonably priced and I get so much use out of it. Plus, I'm a sucker for packaging. I've also used the travel razor. Great products, really love them.

May 3, 2023
Unprompted review

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