Meet and Greet Italy Reviews 

My wife and I just returned from thirteen days in Italy with our two kids, (ages 13 and 10) and had a trip that created memories for a lifetime.

I can’t say enough about Cecilia and how great she was in designing a trip for a family who had never been to Italy before and making sure that our itinerary met our needs. She found us great hotels that were both convenient location wise but also rooms that were comfortable for the whole family. Cecilia was very responsive leading up to our trip and made sure we were well educated on everything we needed to know before we left and provided us all of our necessary travel documents in one easy to use location that made our days travelling easy to follow. While on our trip Cecilia also made herself available for us to ask questions and was quick to respond if we weren’t sure if we were in a proper location for a tour or had a travel question as we moved from one place to the next.

We spent three days in Venice, three in Florence, four in Sorrento and ended with three days in Rome. Sorrento was the highlight destination for the whole family with our boat tour of the Amalfi Coast as our favourite day of the whole trip.

Thank you for everything Cecilia, your talent, your work and your dedication to our happiness is appreciated more than we can tell you!

We booked through Air Canada vacations..overall good trip. However, we upgraded to 4 star hotels and I would say most were maybe a 3 star hotel. Would be a good idea for someone to actually vet the areas where hotels are situated prior to using. There was a train cancellation due to a strike which was known a week in advance and no effort to proactively adjust our travel plans for us. The excursions arranged for us were all disorganized and the one in Venice was a waste…only 45 mins per island and then 3.5 hours spent on the boat which was going as slow as possible to drag out the tour time. The guide for that tour abandoned us at an early stop and didn’t clearly communicate that we would need change boats and the people driving the boat were unbelievably rude. Please so consider using a different company. If i return to Italy, I would book everything on my own and would not consider a vacation package again

Fantastic 9 day tour of Italy. Melena was a really superb guide who anticipated all our needs. She was very informative and attentive, which isn’t easy to do in a group. We felt well taken care of on our first trip to Murano, Venice, Rome and Sorrento. The ease of the fast travel train without worrying about luggage made our days of sightseeing enjoyable. We saw many highlighted spots with lots of history shared along the way. We would repeat a trip again with Meet and Greet, especially with Melena along for the ride.

Touring Italy with our tour guide Milena was like visiting with good friend. She was kind, very friendly, knowledgeable and had a great sense of humor. Milena was like a big sister as she took care of your needs and concerns. She made visiting Italy fun and carefree. I wish she could be my tour guide on every trip we take!

My tour leader Milena was fantastic!! She was funny, and kind, and very organized. She did a great job with getting us all from place to place (which proved to be a chore at times as people frequently wandered off when we were on a time crunch) and coordinating our monument tours! 5 ⭐️’s for her!! I wish that the cities had been done in reverse (we did Venice, Florence and then Rome) and I also wish we had more time in Florence (one day was not enough time). I was less then pleased however, with the hotels. Our hotel in Venice had dirty sheets, flys everywhere, and our A/C and lights didn’t work, and our hotel in Rome smelled like sewage.

We had the tour: flavor of Italie (saveur de l’Italie) and from the beginning to the end, we were took in charge and everything was just perfect. The hôtel recommended with nice room, very good breakfast. The travelling was well organized and Milena our guide took good care of us all time… I forgot my sunglasses in an hotel and she managed for me delivery… we had 5 to 7 on top of building in Roma… we really appreciate the whole trip… thanks Milena from meetandgreatitaly

Great experience! Overall this tour was well planned and we enjoyed our stay in Italy. The hotels were all very nice and most of the hotel employees were very helpful. The hotels were well located close to the train stations. The hotel in Naples was very nice and close to the train station but the area was very sketchy. Our original hotel( last minute change) was a little farther away from the train station and a much nicer area. The train schedule was very early but the trains were comfortable and it was easy to navigate the train stations. The excursions to Murano, Burano, Capri and the Amalfi coast were great. I would definitely recommend this tour.

The good: we saw a lot of places, the hotel in Florence was very good quality, all the hotels were near train stations, tour guides in Capri/Anacapri were lovely. The bad: This 10 day tour visiting so many places is too hectic and stressful, specially the tours to Murano/Burano/Torcello, and the Amalfi Coast. The hotel San Marco in Rome has new rooms and old rooms, if you get the old rooms then you can feel every spring in the mattress and pillows are a thick as a note book, staff very unfriendly. The hotel in Venice was too far from the tourist area and staff was extremely unfriendly. The Amalfi Coast/Positano/Sorrento tour was spent more time in a car with strangers than enjoying each place. The hop on hop off are a waste of time, they are crowded, have to wait long to hop on and take long time. I would not recommend this to anyone.

What a wonderful 9 day rail tour! Our guide
took care of everything from luggage to dinner bookings and nothing was too much trouble.
The accommodation was generally of a high standard and we had a nice small group of people. Only issue was that we had a disabled person in our group which the tour clearly stated was not suitable for

This tour is aimed at being more eco-friendly; for this reason, it does include a significant amount of walking and using public transportation in large groups. I am in my early 30s and very active, and even I was tired after each day!

Our tour guide Constantino made every effort to accommodate our large group. He did everything in his power to make sure our experience was enjoyable. He went above and beyond by guarding us closely in public, securing private transportation when the public companies were on strike, and acknowledging special requests from group members.

If you have the ability to walk long distances, in crowded areas, on uneven terrain... This is the perfect way to sample Italy in a small amount of time!

Last month we took part on the 9 day first class rail tour of the Italian lakes. I note that another reviewer mentions that there was no first class rail (we did in fact have one journey in first class) but the rest of the trips were business style - reserved seats, soft drinks and coffee etc.

Our trip was fabulous. From our first meeting with Milena, our guide, everything ran perfectly. Milena organised tickets for trains, ferries and tours. She was super friendly and very approachable. We only had a small group of 8 which enabled everything to run like clockwork. We could not fault any of the accommodation, everywhere was so clean and comfortable with great breakfasts each morning. The WhatsApp group was a great idea enabling Milena and the group to keep in touch at all times.

We had a great time, so much beautiful scenery, walking tours, fabulous food and new found friends. Thank you Milena for making everything perfect.

Just completed the 12 day Rail tour with my wife. There are many good things about this trip. The baggage service, the guides and travelling as a small group about 16 for most of the journey. That being said there are something being over sold and not to the level of organisation or luxury we expected. Firstly these are business class train trips as most don’t offer a first class level. The hotels tend to be close to the stations and a bit out off the cities. Also many a lucky to be 4 stars the exception was Venice but on an outer island. Some activities promised were not delivered some due to unforeseen strikes or bad weather other due to being late to get tickets. Our guide was excellent in dealing with issues that as they arouse such sick people or on person being pick pocketed. However the ability to do extra activities was limited as most of the times tickets to main attractions such as the coliseum sold out weeks in advanced. Preplanning and communications could also help dealing with is. This issue also occurred with some meals which we were taken to one restaurant and not really given other options and had to pay. If we knew early enough we could have made other plans. Overall I found the a good experience and value for money based on the inclusions however with better coordination and communications it could have been even better.

What a wonderful 12 days train tour to our bucket list cities, from Milan, Venice, Florence, Rome and Sorrento. All wonderful with its own characteristics. It's good to come few days early and stay behind for a few days to get to know the Country. We have an excellent tour guide Constantino, who is patient, and gentle and will solve any problems you may have. All the local tour guides are also very good. The accommodations are good 3 stars basic rooms , but if you would like to pay more for upgrade room please advise the tour guide early in the tour. It is a walking tour so you must be prepared to walk. If you do not like European heat, don't come in Summer. The business class seats for the train tour are comfortable and a relaxing way to travel. The tour also include many good meals and pay options. Good price tour, worth every penny!

A great way to get a ‘taste’ of Italy.
Highlights: porterage service, hotels - especially enjoyed Sorrento and the ease of moving via pre-organised train rides between cities. Day trips to Bellagio, a winery in Tuscany and Capri were highlights for me.

Costa was super friendly, organised and easy to communicate with.

We did a 12 day tour through Air Canada to Italy. Meet and Greet put us in 2 really bad hotels and wouldn't help when we asked for it. They sided with the hotels (because they have deals with them). We were followed, tracked, pointed at and at the other hotel, mugged. Meet and greet said "it happens everywhere". We left one after getting mugged and Meet and Greet said they wouldn't reimburse us because we didn't ask for an upgrade!!! These guys are great until something happens then they backtrack and cover their backs.

Venice and Naples leg of our trip was horrible. The President hotel in Venice (Mestre), we were mugged not far from it. My sister was physically accosted. The hotel was disgraceful and smelled of sewage. Not even the toothbrush glass was clean...it had been previously used. At no time did we feel safe in Naples. The hotel in our package was the Stelle. The shower was still unclean from the previous guest. When we involved Meet and Greet in each occasion, we were informed that the hotel blamed us for the problems. It was only when we sent video evidence that the hotel acquiesced and Meet and Greet took our side. Depending on the tour, you are herded like cattle and several of the guides were difficult to understand. Some were out and out rude. Do not pay for these low standards! We are working now with our travel agent, Expedia and Air Canada Vacations to address these issues.

We absolutely loved our tour with Constantino and all the different components. We were slightly disappointed we were the only people on the tour and that it still ran but that meant we had very personalised service and fantastic guided walking tours all the way through and the opportunity to choose what we wanted to do for our free time. Constantino was so attentive and helpful and thoughtful all through the trip with great suggestions and insights. Thank you for a memorable time!

We had a fantastic experience from the beginning to the end of the trip. Many thanks to Emi and Francesco for putting together an amazing itinerary for a family of 5 (that was visiting Italy for their first time) and had the perfect balance. All the hotel we stayed at were great and convenient! We would highly recommend anyone visiting Italy to book through Meet & Greet!

Perfect experience for us
The driver Giovanni for the trip at Amalfeti is so great and sweet.
Thank you 🙂🇮🇹🇮🇹🍷

A fantastic holiday experience. We enjoyed all the benefits of rail travel without dragging around the heavty bags. Our host Mirjam did a fantastic job with our group.