Meet and Greet Italy Reviews 62

Very impressed with the tour, and the efficiency of the itinerary webpage, to provide all the documents/vouchers and train tickets I needed. Really helped me plan those parts of the trip, and also helped me plan the rest of my time too.
All of the activities and local tours were great, and gave me a great taste of Italy.
Also impressed with the promptness of responses when I had questions or needed clarifications.

Meet and greet was a life saver. I booked a honeymoon cruise out of Bari, Italy but I couldn't quite figure out local tours in Naples and Bari for us. Nor could I figure out the trains. Meet and greet entered the picture within less than 30 days and got us 2 tours and car service in each where we stopped so that we didn't have to worry about getting from one place to the other.

Annamaria is a tour guide extraordinaire. She was our Meet & Greet Guide for our Flavours of Italy AirCanada Vacations trip to Venice, Florence and Rome, Sept. 13-22, 2025. Annamaria’s love, passion and knowledge of everywhere we visited made our trip truly memorable. I highly recommend this trip and Annamaria as a tour guide.

Meet & Greet Italy's responsiveness and services are STELLAR!! Once you have booked your trip, they give you a very detailed itinerary, and are always on-hand to answer any questions! Also, each hotel was great and conveniently close to a train station.

There was one tour that was suddenly cancelled, and customer service was quick to respond in offering a backup or a refund. Even when things go unexpected, customer service is there to help, and I truly appreciaetd that.

Planning a multi-city vacation in an unfamiliar country is stressful, but Meet & Greet went above and beyond to take away that stress, and allowed me to enjoy Italy with my family. Our wonderful vacation was all thanks to them, and I cannot recommend them enough <3 Thanks you to EVERYONE at Meet & Greet who helped us!!

Milena made our tour 5 star. She helped with all of our extras. Nothing was a problem. Not only helpful, but friendly and giving of her time.

Everything was extremely well planned and laid out with the exception of the hotel ‘in’ Venice. The hotel was not in Venice and required navigating the public bus. Luckily we were able to buy tickets at our hotel. It certainly wasn’t hard once we understood but would be helpful to know going into that section of the trip. While the other cities had hop/on/hop off bus I felt like we were left completely on our own in Venice which was certainly the more difficult to navigate. Otherwise, an absolutely fantastic trip!

Our guide, Milena, was excellent. She would go out of her way to help people and is so enthusiastic and knowledgeable of her country.
Only flaw, which not her fault, was having to join in with big groups
For a couple of the tours. We use Luxury Escapes as they are a small group company

Melena was fantastic, very engaging full of knowledge and energy. Super organized and in most respects far better than the other guides used during the tour. Well done and thank you.

Thoroughly enjoyed our 12 day small group tour with guide Milena. She's a whiz - great company, super-organized, cool and calm all the way. I loved how proud she is of her beloved Italy, imparting lots of historical and geographic facts. Accommodation was of a high standard. My only recommendation is to plan an extra day at each the beginning and end of the tour, ie Milan and Venice because there's so much to see and absorb

We were not happy with the included tours. For Burano, Murano, not enough time at all to see anything, would have been better to go on our own. The Capri Island exact same complaint. Sorrento, Positano, Amalfi, same thing, although beautiful to see just too rushed at each stop. And the driver only spoke to the two mexican tourists, did not explain or speak to us and the other english speakers. This will prevent us from booking another vacation with Air Canada. My original itinerary had a 9:30 am pick up to Rome airport for return home, realized it was wrong based on our flight so emailed and was assured of a 7:30 am pick up. Then our hotel says they called and its a 7 am pick up so I emailed again and was told we would never call the hotel its 7:30. This was incorrect, we got a call to our room at 6:45 am saying driver had arrived, lucky we were ready as we were going to have breakfast at 7 when it opened which we missed. They apologized but this was so disorganized and stressful to us, not impressed.

My wife and I had an excellent trip on our Italy tour in May 2024 mainly due to our tour leader Milena. She is very organized, an excellent communicator with an amazing personality. The tour involves alot of walking but we thoroughly enjoyed our time in Venice, Florence and Rome.

We booked this vacation for our family of 5, and we had an amazing vacation without a single complaint. I'll mention a few things to consider.
1. The basic 3 star hotel rooms were interesting. With a family of 5 we had 2 rooms each night. Pretty much all rooms in 4 cities had single beds. If this is a problem upgrade your rooms.
2. We loved the Venice boat tour, and the sorento tour that was planned for us. The hop on/off buses are not our style but we used them to get around the cities faster with less walking so was a bonus for us.
3. We accidentally got off our train 1 stop early in Naples and called the company. They got in touch with our pick up driver and he wasted no time coming to get us. We only lost 1 hr total, thank you for that save!
4. We loved this package as it gave us a taste or so much Italian culture.

We would book again!

I originally booked this trip through an American company called Elsewhere, which must partner with Meet and Greet. I was explicit to my "concierge" that this is my honeymoon, I wanted luxury and convenience, and that my budget was flexible to accommodate higher end options. I asked her to give me options, because my preferences could change depending on availability. She booked a week long stay in the Tuscany region without asking too many questions beyond the initial information I told her, and given that I am PAYING for a CONCIERGE service, I figured she had listened to my requests the first time and I didn't need to do thorough research on all of her work, given she is the local EXPERT and I am not at all familiar with the region. My mistake.
The first hotel was one *I* told her to book, that I had found online prior to working with this company, and was absolutely lovely. The second hotel, which I started reading more about on the day we were due to check in and had a bad feeling about based on the reviews, was the total opposite of luxury. I had told the "concierge" in advance that we were renting a car (thus being able to drive through Tuscany), only to learn on the day we were due to check in that there is no parking allowed in the town where she booked our hotel. I contacted the concierge service in Italy and was basically told to kick rocks, that they didn't make any errors, and they weren't willing to do a thing to help because "no one else ever complained before", meaning they must have a relationship with this property since this is where they send all customers. The hotel has no easy parking (it's down a hill, which is fun with all our luggage in the rain.) It's old, outdated, the walls are paper thin, no air control (hot OR cold), no amenities, very bare bones -- I spent an hour of my time looking up a true luxury resort and we'll check out of here as quickly as possible and into that one tomorrow to salvage the trip.
The situation has been little short of a disgrace. They took $11,000 of my money and booked subpar hotels with it (except for the one I requested), and then told me I should have done my own research. They're right; I should have, and I won't make that mistake again. Hopefully this review saves someone else the mistake of every using this company to book anything, as it's nothing but false advertising and bait/switch. I'll be lodging a complaint with the reserving company, as suggested, and doing everything I can to alert others to the horrible service and fraud perpetuated by this company.

This tour is an action-packed, immersive introduction to Italy, perfect for those ready to embrace a challenge. August's heat can soar above 35°C, and there’s a lot of walking involved, but it’s exactly what I signed up for—and I have absolutely no regrets. This has been one of my favorite travel experiences. Traveling alone can sometimes feel lonely, but not with Milena as your host! She is incredibly inclusive, kind, and genuine. Milena quickly understood what was important to each member of the group and made sure we were all enjoying ourselves, offering tailored suggestions and accommodating everyone’s needs.

Our days typically began around 8-9 AM, with train travel between destinations (where your luggage is fully taken care of—a lifesaver!) and a three-hour walking tour of each city. Dinners were thoughtfully chosen to reflect the local cuisine, and they were all delicious. I was incredibly fortunate to have both a wonderful group and an outstanding host in Milena.

If I could make a suggestion, it would be to allow a bit more free time—perhaps reducing the walking tours to two hours instead of three—and to reconsider the hotels used in Milan, Rome, and Sorrento. The hotels in Milan and Rome were in less-than-ideal locations, where I didn’t feel entirely safe exploring alone, and the Sorrento hotel, though decent, was a bit outdated and required a shuttle to get into town.

However, these minor issues did not dampen my experience. From Milan to Bellagio, Lake Como, Venice, Florence, Siena (incredible!), Rome, Pompeii, Sorrento, and Capri, every moment was memorable. Thank you, Milena, for your impeccable care and guidance—you’re one in a million, and this trip was fantastic because of you!

The experience was so hospitable and accommodating. I had the pleasure of having Milena be our guide and she was so social and happy to assist with whatever we needed. I really love that they have luggage tags available that moves your luggage for you from location to location. It's such a hassle if you're doing it yourself, especially for European summer. I will say, be prepared to do A LOT of walking. It was done at a slow pace so you're not rushed but what made it mostly difficult was the frequent starting and stopping, and standing. It was highly educational. I did find odd was the headphones and you have to carry a little radio around at times. It definitely is convenient when you have a large group, you can hear no matter how far in the back you are. My only complaint is mainly a personal preference, I don't like having something in my ear all the time, so I just stayed up in the front. I will say, if you plan on doing something of your own without the group, what really made my day was how they were willing to accommodate. I wanted to go to Villa Balbianello which wasn't on the itinerary. If you miss something, you won't get a refund but for me that wasn't an issue. The big shout-out was they were willing to pick me and my mom up as long as we reached a certain location by a certain time. They really made it work for all of us and made no hinderance to the rest of the group! I don't think other companies or people involved would be so flexible and understanding as that.

Meet and Greet designed an amazing trip for us and made everything super easy while we were in Italy. Communication was fast and helpful the entire time. I wil definitely use them again!

My wife and I just returned from thirteen days in Italy with our two kids, (ages 13 and 10) and had a trip that created memories for a lifetime.

I can’t say enough about Cecilia and how great she was in designing a trip for a family who had never been to Italy before and making sure that our itinerary met our needs. She found us great hotels that were both convenient location wise but also rooms that were comfortable for the whole family. Cecilia was very responsive leading up to our trip and made sure we were well educated on everything we needed to know before we left and provided us all of our necessary travel documents in one easy to use location that made our days travelling easy to follow. While on our trip Cecilia also made herself available for us to ask questions and was quick to respond if we weren’t sure if we were in a proper location for a tour or had a travel question as we moved from one place to the next.

We spent three days in Venice, three in Florence, four in Sorrento and ended with three days in Rome. Sorrento was the highlight destination for the whole family with our boat tour of the Amalfi Coast as our favourite day of the whole trip.

Thank you for everything Cecilia, your talent, your work and your dedication to our happiness is appreciated more than we can tell you!

We booked through Air Canada vacations..overall good trip. However, we upgraded to 4 star hotels and I would say most were maybe a 3 star hotel. Would be a good idea for someone to actually vet the areas where hotels are situated prior to using. There was a train cancellation due to a strike which was known a week in advance and no effort to proactively adjust our travel plans for us. The excursions arranged for us were all disorganized and the one in Venice was a waste…only 45 mins per island and then 3.5 hours spent on the boat which was going as slow as possible to drag out the tour time. The guide for that tour abandoned us at an early stop and didn’t clearly communicate that we would need change boats and the people driving the boat were unbelievably rude. Please so consider using a different company. If i return to Italy, I would book everything on my own and would not consider a vacation package again

Fantastic 9 day tour of Italy. Melena was a really superb guide who anticipated all our needs. She was very informative and attentive, which isn’t easy to do in a group. We felt well taken care of on our first trip to Murano, Venice, Rome and Sorrento. The ease of the fast travel train without worrying about luggage made our days of sightseeing enjoyable. We saw many highlighted spots with lots of history shared along the way. We would repeat a trip again with Meet and Greet, especially with Melena along for the ride.

Touring Italy with our tour guide Milena was like visiting with good friend. She was kind, very friendly, knowledgeable and had a great sense of humor. Milena was like a big sister as she took care of your needs and concerns. She made visiting Italy fun and carefree. I wish she could be my tour guide on every trip we take!