meetandgreetlutonairportparking.co.uk Reviews 

Good morning,

First of all, it's really difficult to find the methodology to make a complaint (almost like it's meant to discourage people to do one).
Their service location is wrong on the map for the Luton APL meet and Greet, so that cost me unnecessarily 5£ when I was aiming to park APL - Meet and Greet - Non-Flex. They shoul adjust it to suit on the map to prevent other people going through meet and greet unncessarily when having to park for a week or more. Interested to see if I will get a discount.
Second, once the car was dropped off by me until I picked it up, it travelled 13 miles? I understand that the final car park was further away and on the 3rd floor of the terminal car park (not the meet and greet as written in the booking confirmation and showing on their map - reference to the above mentioned 5£) is simply the pick up and drop off point of the car, but why did the driver go through my personal stuff in the car (specifically the arm rest storage) and took out all the phone charging cables? How long did the driver keep the car running to charge is device/devices?
To top it all off, as soon as I picked up the car, I found a new error on the dashboard, air bag fault. What did the driver do? I will take it to a mechanic so understand what's what (maybe it's just a dashboard error) but will they be compensating me for this?

This complain was also issued to Sky park (skyparksecure/contact ) and they requested proof , which after providing them with proof (i had attached pictures showing miles travelled and new error in dashboard, didn't take on of the cables that were out of place), they directed me to customerservices@airportparkluton ? What is happening? They are purposely sending you to chase "Unicorns" and not be able to issue a complaint.

I eagerly expect to receive their response response.

Regards,

Terrible experience. Outbound was fine, driver met us at parking. But inbound flight was terrible. Called to say we were 20 minutes from car park, was told there would be a wait of 30 minutes. Over an hour and a quarter later (and three phone calls) our car finally turned up. Emailed company to give feedback and was met with an automated response addressed to 'Mr no-reply'. Further emails have gone ignored. Will never use again and would recommend avoiding.

If there was a zero star I would give it!
Mid stay carpark is not a 5 minute walk it’s 15 at marathon pace! Arrived and gave them the 30 minutes notice so I could pick up my car .. 30 minutes later no car! Called again and it’s delayed at their end and will be another 20 minutes
Do NOT use this company

Not meet and greet service at all. We phoned as requested to say we were 20 minutes away, waited 20 minutes once in the car park to be told we needed to pay for the driver to get out, no photos were taken by them and the mileage not noted by them. The walk is a good 15 minutes away from the terminal.
Once back in the UK we phoned as requested and had to wait 50 minutes for our car to be brought back to us. Luckily it wasnt raining as there is nowhere to stand undercover. The driver just got out and handed us the ticket and walked off. They are very rude. Would never park this way again, and would never recommend it as a service. It was a joke. On arriving and returning had to make 2 calls to see where they were.

Cheap for a reason!
Drop Off Experience
We followed the instructions when dropping off our car by phoning 30mins in advance…..after 5 phone calls they picked up (note: English is not their first language) and told us where we needed to go (Mid-Stay). We arrived and parked up in mid-stay, there’s no signs or anything to know who the Meet & Greet staff are. You have 20mins free parking before the car park charges you a substantial amount. After phoning 3 times, they picked up and said they’d be 5mins….5mins passed so we did the same again, no answer for 6 calls then when they finally did pick up it was “5mins and someone will be there”; 30mins later someone finally arrived and we gave them the ticket and said you can pay the excess as it’s your fault. To be fair the guy who came was actually quite polite and did offer to take us to the airport door as we had a 7yo and 1yo. We said it’s ok and would walk the 3-5min walk as advertised……note it is closer to 10mins and hilly if we’re being transparent about the walk.

Pick Up Experience
Instructions for arriving back at Luton; same process of calling when about 25mins from exit……again many calls over a 10min period until some picked up the phone which meant we were now at most 15mins from exit. We were told by the guy who picked us up initially that they would come and get us from the door as we had young children; the guy on the phone said this is possible but would be a 45min wait or we could walk down to the meet & greet and they’ll be there in 10mins. We decided to take the latter and walk down to the mid-stay as would be quicker; well this didn’t happen. After many phone calls trying to find out where our car was we finally spoke to someone who said they never said it would be 10mins and the 45mins was correct. This is just what we wanted to hear when stood in the p*ssing down rain with a 7&1yo. We tried to call back to hurry them up but again when we finally got through the call handler said he couldn’t get hold of the driver of our car….this didn’t fill us with any confidence now.
Finally the car did turn up 45mins later as stated.

It would have been quicker to go with a Park & Ride option with another company….or pay a little more for a trustworthy company.

Pros:
Cheap
Wherever they park the car is only 3miles from the airport

Cons:
Long waits
Poor communication

Really disappointing experience. They left us waiting at drop off and then made us pay the barrier fees, which were not disclosed in any of the emails. On returning to Luton we were left waiting for 45 mins in the cold despite calling them 30 mins prior to us leaving the airport. Terrible experience. DO
NOT USE!

Absolutely terrible. Its not "meet and greet" as I know it. Its 15 mins from the airport and despite informing them well in advance, you will wait uo to an hour each way in the middle of a car park which has no attendance from them. I can't express how bad the service is. They are also rude

Very disappointing service. I had to wait over 30 minutes for my car to arrive, even though they promised it would be ready when my flight landed. In the end, it took around 40 minutes. Their excuse was that there was no driver available and that I had given the wrong flight number – but it was their own colleague who took the number directly from my boarding pass. On top of that, I still had a 4-hour drive home, so instead of leaving straight away, I was delayed and only got home around midnight. I find it unacceptable to pay for a meet and greet service and then be treated like this. Definitely not the level of service I expected.

Called 10 to 15 times on our return and no one answered. It took my brothers GF to call them on a different number for them to answer

Awful. Waited ages for the guy to turn up and then he eventually called me and asked me to drive the car to him at the front of the airport. When I got him I got a ticket from the airport saying I’d driven into a part of the airport I wasn’t allowed to. I contacted the company and they said on the phone they’d pay the ticket. Then I emailed to follow up and they said it wasn’t their responsibility and refused to pay. It’s cost me a fortune. Untrustworthy and rude. Don’t use them.

The company were great and both the drivers were really helpful. I was travelling with my two young children and my mum and when we collected our car late at night the driver helped me with all the luggage while I sorted my children and he got us on my way really quickly. Only reason for not giving 5 stars is that it’s a longer walk from the airport to the drop off than I’d have liked with two tried children, but that’s not within the company’s control. I would use the company again.

I had a wonderful experience at Luton airport meet and greet. Booking was very easy. Directions were straight forward. I was meet promptly at the meeting point. In my return I came back a day early and there were no dramas. That was 3am in the morning. Great service

It’s been very good , my plain been late and they didn’t charge me extra. Thank you

Ok and easy to communicate but:

This is a meet and great in the mid stay parking which is 7-10min walk to the airport.
Not in the car park 1 - Luton

I had a great experience with this company. Booked 8 August to 12 August The driver was waiting for me to take my car at Luton. He was polite and friendly. When I returned just after I landed I phoned and they said they were sending a driver with the car. By the time I had walked to the car park he was a couple of mins away. This is really good because you meet at the drop and pick up zone and there is 15mins carparking. It allows time to get your bags in, get your route up and drive out. The driver was very nice and polite. Thank god he put the aircon on and got the car cool for me as it was 31° outside. Car in perfect condition mileage as it should be. I will definitely use them again as they were well priced and so efficient. I literally could not fault them

Very happy with this service we received our cars at the terminal soon as we arrived no waiting time and the driver was so polite and professional. Thank you

I don’t get people and their wonderful reviews?? This is NOT meet and greet. It’s actually dishonest to call it that. You have to drop your car and the mid stay car park and walk to the airport with all your luggage etc. on your return again you have to walk (in the rain) to the mid stay , roughly 10-15mins and wait for them to arrive! I wondered why I didn’t just pay for mid stay parking and not have someone putting miles on my car , wherever they park it! Ask yourself why you want meet and greet? To go straight in drop and walk stress free into the terminal. I suggest you rename your company

Brilliant and such a quick pick up and lovely and friendly people

I left my car with Luton Meet and Greet Airport Parking for just three nights, and it was returned to me with the entire camera system damaged — including the camera module, cameras, and parking sensors. None of it was working when I got the car back.

I called them immediately, and they told me to email in. After taking the car to a mechanic, I was informed that the damage most likely occurred due to the car being jump-started — something that can easily damage the camera module if not done properly. This means the battery must have gone flat while in their care, and they jump-started it without my permission, without informing me, and clearly without the necessary precautions.

To make matters worse, it took 45 minutes to return my car, when their service states 15 minutes. That delay, in hindsight, is highly suspicious and raises serious concerns.

When I contacted them to resolve the issue, they refused to accept any responsibility, would not provide CCTV footage, refused to investigate properly, and simply denied everything. I am now pursuing the matter through small claims court because they’ve left me with a £700 repair bill and no accountability.

Appalling service, zero professionalism, and a total lack of care or honesty. I wouldn’t trust them with a bicycle, let alone a car. Do not use this company!

Great car park experience, helpfull staff and good value for many as well!
Happy to book again!!