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meetandgreetlutonairportparking.co.uk Reviews 

536
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about the extremely poor customer service, mentioning long waiting times on the phone, unhelpful communication, and rude staff members who offered zero assistance. Reviewers also noted they were left waiting for over an hour in cold car parks without proper communication. Some reviewers were happy with certain parts of the business, noting that their initial outbound journey or quick drop off worked efficiently. A few people also mentioned that individual drivers were polite when meeting them at the beginning of the trip.

What people talk about most

Service

Reviewers highlight negative aspects of service, noting that the advertised meet and greet was frequently... See more

Customer service

Customers had negative experiences with customer service, consistently reporting poor communication and long... See more

Staff

People report negative experiences with staff, highlighting rude, unhelpful, and thoroughly unprofessional... See more

Location

Consumers find location to be negative, consistently reporting unexpected relocations away from the airport... See more

Delivery service

Users describe negative interactions with delivery service due to severe delays and poor communication.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The process itself was straightforward, but the overall experience wasn’t as smooth as expected. It took a while for the car to be brought back on return, which was frustrating after a flight.... See more

Rated 2 out of 5 stars

Customer care Meet & Greet Luton - think this is a general page to review any meet and greet companies at Luton - but my review relates to the above. Drop off was relatively straight forward. Coll... See more

Rated 2 out of 5 stars

Pretty awful. The car park was located in what I can only describe as a building site, all cars were covered in dust. People were miserable. I called to say we were picking up our luggage but it... See more

Rated 1 out of 5 stars

Do not use this company! Dont even want to give 1 star! We haven't even had our car returned. When they eventually answered us, told us to make our way home, and they would deliver our car to us. We... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

536 reviews

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No recent history of asking for reviews

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2.6

All reviews

(536)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Its been great

Its been great , at drop off the people there were waiting and got me a shuttle to the terminal in no time , also when i came back after I contacted and advised them that I have arrived they came to pick me up and the car was kept safe with no issues. Great service. Thank you

May 11, 2025
Unprompted review
Rated 4 out of 5 stars

Friendly team…

Drop off at 4.30am was brilliant although the location was tricky to spot with zero signage. Very friendly. Collection on our return was v v slow - we waited over an hour which was frustrating. Possibly if we had been told to take a taxi it would be less frustrating. Decent value.

May 9, 2025
Unprompted review

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