megabus.com Reviews 

Îm currently riding on a MEGABUS from Glasgow to London. The bus is quite dirty with an unfriendly driver. No break with possibility to get a coffee, just seven minutes break for the driver to smoke. No WiFi on the bus but at least there is a toilet. The inside of the bus needs an update, it’s really out of fashion.

They don't announce their gate numbers, and there are no agents on the floor guiding passengers. It's cheap for a reason lol.

I had a terrible experience with Megabus on September 9 traveling from Toronto to Niagara Falls. The ticket said arrival at 1:05 pm, but the bus was over 1 hour late and we didn’t arrive until 2:13 pm. We had booked a boat cruise at 2:30 pm and almost missed it.

The walk from the terminal to the cruise is about 30 minutes, so we had no choice but to pay for a Lyft just to make it in time. Instead of enjoying a relaxed day, we spent the whole trip stressed and rushing. I even experienced heart pain from the stress. Our whole day in Niagara Falls was ruined, and the company offered no help or compensation.

As a visitor, this was extremely disappointing. I would not recommend Megabus to anyone.

I used to be a regular customer a couple years back. I traveled from Charlotte, NC to Atlanta GA which was a 4hr straight ride no stops. I tried to book yesterday for a ticket ($115) and I do understand price increase, economy etc. but not a 9hr ride?

Megabus is not perfect. It is a bus service. But every single time I have had an issue or a complaint, someone gets back to me and fixes it. I have always felt like a valued customer with them and I've travelled lots with them over the past year and a half. I do recommend using the e-mail system and not the phone.

Never on time from Bristol to Taunton, 25 minutes late on the 16/08/25 and already late today at 18.50 when supposed to pick up at Bond street at 1830, and still not arrived yet, useless firm.

Both of my departures were extremely late, with no updates or communication provided at all. You’re just left waiting, not knowing whether a bus or driver will ever show up. There’s no proper organization, no lining up, and the overall service is very poor. In short, it was a frustrating experience that leaves a bad taste and I would not recommend it.

They worked with the timing. Good service rendered to and fro Montreal.

I reserved and paid for a specific seat on Megabus, but when I arrived, the accessible seat I had paid for was not available and staff refused to honor my reservation. I felt belittled and discriminated against due to my disability. Customer support at the station could not help, and the representative on the phone refused to reseat me on a bus that could accommodate my needs or provide a refund. I have since filed formal complaints with the Canadian Transportation Agency (CTA) and the Canadian Human Rights Commission (CHRC). This experience was deeply disappointing, and I would strongly caution others before booking with Megabus.

rude driver
rude customer services
does not provide service that customers paid for and they don't care
Read all reviews before buying in advance your ticket, because you simply will not get the service advertised you paid for.

I booked a trip from Cornwall to Toronto, ON. For some reason, I could only reserve a seat for 2 people. Called them to add more seats and ended up being asked to pay more than I paid for the first booking. I only wanted to add reserved seats, why need to make another booking 🤷🏼‍♀️ why can’t your system just add seats instead of cancelling the first booking and make a new one, with a new price. You can do that on a plane flight, so why can’t it be on a bus ride?🤦🏼‍♀️ Ridiculous system!

I am a visitor from Denmark and Megabus has been a very bad experience.
Delayed and with little information.
No WiFi. Charging socket not working.
No light in the toilet.
And the toilet was disgusting.
I will not use Megabus again.

Don't ever use megabus, booked a bus from Brockville to Ottawa and the bus was over an hour late. They did not email the customers to tell you the bus was going to be late you had to find out on your own.
Once I found out the bus was late by 60 minutes I had to then find another way of transportation so I could make my flight in Ottawa in time. I emailed customer service and they basically said it's not their fault the bus was late and that they don't compensate for road conditions, traffic or weather and that I basically out of luck for a refund. But if I wanted to re book with them here's a helpful link.
All they do is take your money and basically tell you to f off. This company is an absolute scam and I will NEVER use them again or recommend them.
Spend the extra money and take the train. Ride in comfort and get there on time.
Trust the reviews. Mega bus is as bad as they say.

Megabus is TRASH
Booked a day trip from London to Toronto for a Jays game.
They cancelled the bus last minute.
No refund, just an option to re book for “free”!! Next bus arrived in Toronto as the Jays games ends. No thanks!!
Whole trip ruined.
Lost bus ticket $$, Jays tickets $$, and a day off work $$ lost.

Thanks for nothing Mega Scam.

Absolutely terrible experience - bus driver shouting at clients waiting in line collecting suitcases. Later, she put our suitcases carelessly into a dirty luggage room making them very dirty and scratching/damaging also my suitcase. Driver badly dressed and behaving even worse. Totally unprofessional. Avoid and book FLIXbus. (Niagara Falls - Toronto, June 13, departure at 12:00).

DO NOT TAKE. Horrible communication and poor customer service. Incredibly disgusting to customers, prices increases every 15 or so.

Currently sitting on M8 dundee to glasgow. The bus is absolutely roasting inside, no air conditioning and when asked driver she has ignored request yet she is driving with her window wide open. It's enough to make you feel sick it's so warm. Ridiculous, awful service.

40 dollars for one extra bag? What an absolute shame. You deserve to go bankrupt. Would absolutely NOT recommend.

I arrived for my bus trip 30 minutes early and waited for 2 hours. A megabus did come but it only let people off, and before I could even ask the driver he had closed the door and left. I eventually decided to go home as my phone was about to die, and called customer service. I asked about the bus and said it never came and they told me it did come during the time I was waiting and 22 people got on. I was at the right platform, (as there is only one for megabus trips) the entire time and saw no such thing happen. I also tried to track the bus on the live tracker and it wasn’t on there at all, but the other buses at different times were. I asked customer support about this and they ignored me, and I asked for a refund and they told me it wasn’t possible for a missed bus, however I was there for 2 hours and early in the right spot, so I don’t see how I could’ve missed it. I truly think they were lying to me to save their asses and it either got cancelled or was extremely late, because there is simply no way I actually missed it. Extremely frustrated to have wasted over 60$ in the ticket and the uber ride to the station, there and back, with no actual explanation as to what happened or how I missed it. Horrible experience and absolutely no customer support whatsoever.

I have taken mega bus as student for 4 years and I got to say they probably the worst service ever. If you ever have an emergency well good luck they will not refund your ticket no matter what. There was this other instance where they over book the bus and over 50 student were left there on the spot for 5 hours until they finally decided to take action. Poor services.