megabus.com Reviews 

Worst worst worst customer service. Please dont book these ppl

Buses are old, just some of them have electric points to charge your phone. Always late, leaving passengers waiting long hours in either summer or winter.

I had at least 3 trips that the bus broke with me and the “best” solution was to wait on the road for at least 3 hours until another bus (coming all the way from Toronto - please consider I was near London). At the end they never provided any refund or compensation because they “offered a solution”. I ended up taking a cab/ride in all those cases because I had appointments.

Sometimes they used to provide vouchers or refunds, now they say “policy changed” and they basically don’t care if you need to do any change or cancellation with less then 3 hours, even if it’s not your fault.

Nevertheless, terrible quality and service.

I have generally found the buses to be fine and on time, but their website seems to be set up to make you have to call in and get charged a fee for booking over the phone.
For no reason at all, they flagged my payment method and email address so I couldn't complete the payment. They say they have a 'very strict anti-fraud policy' which may be the case, but they offer no 2FA options to confirm that the card I'm making the payment with is mine. So then they charge you a $7 fee for booking over the phone and once your card and email address has been flagged, there's no removing the security alert. So any time I want to book another megabus, I'll have to call and pay the extra fee. I just find this ridiculous.

They changed prices when we were booking there bus, convenient? Im not to sure....

I recently had an appalling experience with Megabus, and I feel obligated to warn others. On December 27th, my daughter and two other passengers were stranded at Pearson Airport Terminal 3 (C8) because the bus failed to stop at the designated location. Despite arriving over an hour early and waiting in the correct spot, the bus left from an entirely different area (C2), leaving them no chance to board.

When one passenger called customer service, they were told they had missed the bus—even though the fault clearly lay with the driver or Megabus’s operations. My daughter had to take an $82 cab to Union Station and purchase a $200 train ticket just to get back to Kingston in time for work.

The total financial loss was $363. Megabus's resolution? A redemption code for a future trip, instead of a refund. This is a slap in the face, especially when the mistake was entirely their fault. Their refusal to issue a refund, despite admitting their error, shows a complete lack of accountability and care for their customers.

If you value reliable transportation and good customer service, look elsewhere. Megabus failed to deliver on its promises and left my family stressed, frustrated, and out hundreds of dollars. I will never use their service again and strongly discourage others from doing so.

I recently took the Megabus from Aberdeen to Edinburgh, it was scheduled to depart at 11.05 and it left at 11.05 on the dot. ETA at Halbeith was 13.33 and it arrived there exactly 13.33. There were major roadworks in Dundee and on the M90 but the driver took a different route to avoid delays. I don`t know his name, he was a young guy of foreign appearance and long black hair. His driving was exceptional and one of the smoothest trips I`ve ever had by bus. His bus was clean and very comfortable and nice and warm on a very cold day. I have no reason not to give them 5 stars.

Always delayed by hours and you get no refunds. You don’t even have an estimation of when the bus is coming half the time

I booked a trip but had to change the time on one ticket. They double charged me and said prices are subject to change at any time. I see there is no place to Google or facebook review them so they must know how horrible of service they have.

worse bus service!
Was showing 4.25hr london to birmingham and took 7hrs. very old buses, it was broken midway.

45 minutes delayed !
Just for sake of complain no change every times one problems today at 11:59 pm my scheduled journey to cardiff but the coach comes 00:45 am and i am keeping complaint except empty apology and fake excuses no improvements.

Went to change dates as mother has covid and couldn't travel in 3 days time, wouldn't allow me to change dates as they said they're stopping service from Cardiff to London because of lack of travellers (the buses are never empty on this journey and my mother travels there atleast 5/6 times a year) so I asked for refund as it out of my mother's control that megabus have stopped service and was told she couldn't have a refund. Really don't understand as she is entitled to a refund if the issue is with megabus services being unavailable. I'm using the service myself in the coming weeks, if I could change to national express, I would as they don't deserve our custom!

This company is extremely unprofessional I booked a trip that was supposed to depart at 12:30 they ended up leaving way earlier at 12:19 without any heads up. I called them to find where my bus was and the lady put me on hold twice for ten minutes and couldn’t answer any of my questions while I was waiting in the cold. She told me to rebook but I still had to pay more as it was the day of the trip plus the booking fee. This company just wants to take your money. I don’t recommend at all!

Do not take mega bus they changed pick up point with no warning left me stranded at pick up point which was supposed to be according to Mr reservation flying J. Had a connection in Toronto to catch ended up paying for a Uber

Please don’t waste your money on this service. The staff are completely unhelpful & ignorant. We were getting a bus to Manchester, arrived 15 mins before arrival, asked the bus driver if it was the right bus & he said no (it was). When we asked if we could get the next bus they said we’d have to pay again. I’d rather be stranded than give them more money. Absolute disgrace of a company.

Deep dissatisfaction with my recent journey from Edinburgh to Glasgow on 26/10/2024. I feel compelled to request compensation due to the substandard service I experienced.
The primary issues I encountered were:

Unsanitary Coach Conditions

- Visible dirt and debris throughout the bus
- Sticky residue on several seats
- Unpleasant odors in the cabin
- Clearly uncleaned surfaces from previous journeys

Excessive Journey Duration

- Scheduled arrival time was significantly delayed
- Journey took considerably longer than advertised
- No clear communication about the extended travel time
- Lost valuable time due to these delays

These conditions fell well below the standard of service I expect from Megabus, particularly given your company's commitment to providing comfortable and efficient travel solutions. The journey was not only uncomfortable but also impacted my schedule significantly.

This is the worst Coach Service company in the UK. Always late.
It’s my 105th time and always late by 1/2 hours. Today, it’s late by 2 hours again.
I am not going to use this coach company again.

The bus was late starting...in both directions

Traveled from medowhall to Aberdeen
The bus was nearly an hour late
Once I got onto the coach I had payed extra for a reserved seat and there was people sat in them and refused to move
The bus driver was so late he put on our bags and didn't help dispute seating problems
I left my house at 11am and didn't arrive at Aberdeen till 1.10 am because we was late from medowhall I missed the change over coach and had to wait an hour for the next connection
I've payed for a return but due to the mess around I'll be catching the train home
Spending more money and not being able to get a refund from the return
In the future I won't be using them again

Last Wednesday, my bf and I wanted to visit Niagara Falls and booked a trip from Toronto with Megabus. Early in the morning, we were at the station to board. But unfortunately our tickets were not valid for that day but the week after (when we’re already back in Europe).
We asked the Megabus service lady at the station who could not help us but told us to contact Megabus customer service online. Which we did. The first response was quick and included links to “trade-in” our tickets. So we were looking forward to having our trip on that day still. But this trade in thing was very expensive (about the price that we already paid or even more on top). So this was simply too expensive and therefore not an affordable option for us. Later we wanted to take a look for the next day but the “trade in” did not work anymore. I explained that unlucky situation to customer service many times and kindly asked for a refund. A cancellation should be possible, at least when the trip is one week ahead and still other people could book those tickets and go on that trip. But for Megabus it’s not possible. They offered a code that I could use within one year, but it does not make sense since it’s not valid where I’m from and I won’t return to Canada any time soon. So that’s it. I regret that I haven’t checked those reviews here before I booked.

Thank you for nothing.

Accessible travel made very difficult
The station agent unfortunately has no idea how to book a ticket for someone with a disability travelling with a pca. Called the headoffice for help who then insisted i had to book on the phone ( not true and consequently charged service fees when i went into the station to book and verify my disability) getting a partial refund was a gigantic headache and come to find out from a supervisor the rep on the phone also provided me with wrong information. They refused to refund me the booking fee despite the station agent being the one to call. I request and state accessibility and the easiest seats for me on.the bus were also blocked off. Calls to the station manager and emails to mega bus and requests for a supervisor have all been ignored. It is absolutely disgusting that in 2024 theres still so much discrimination and a complete lack of training and knowledge when it comes to assisting disabled travellers. I've gotten no where and unfortunately all these issues and mega bus' instance over keeping $5 shows me that disabled travellers are not welcome. Trying to have change and knowledge spread across megabus and my local station manager just isnt their priority. Do not recommend.