Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... See more
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Have withdrawn from my account that has been previously verified and also reverified with my bank card yet again, and withdrawl is still processing for 180 euro and had not cleared nor entered my acco... See more
What a loads of garbage don’t deposit won’t win never rainbows area link never scarab riches nothing but deposit disgraceful
Overall solid casino. There are a ton of games and they offer most of the live stuff that all the big boys offer. Signup was easy, deposit with Apple Pay was easy, my withdrawal via Apple Pay took may... See more
Company replied
Company details
Written by the company
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Contact info
United Kingdom
- support@megacasino.com
- megacasino.com
1.8
Poor
483 reviews
Replied to 54% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Anyone else having problems with games…
Anyone else having problems with games freezing ,I’ve tried reinstalling but no use
December 22, 2023
Unprompted review
Reply from MegaCasino
Hi Steve,
We are sorry you had an issue accessing the games.
Please note that at this time, we had some emergency maintenance and if you log into your account now, you should be able to play.
We are sorry for any inconvenience this may have caused and if we can help with anything else, join us on chat, Facebook or send over an email to support@megacasino.com and we will be happy to help.
Thanks for understanding,
The MegaCasino Team
Absolutely shocking poor communication…
Absolutely shocking poor communication tried two different emails the chat and Facebook!!!
I want to withdraw and I’ve been trying to explain I don’t have my physical card I use my phone tried sending a bank statement etc and no reply what so ever I want to withdraw my money
Username katiebagg
December 20, 2023
Unprompted review
Reply from MegaCasino
Hi Katie,
We are sorry there was a delay with your withdrawal and contacting our support team.
I see this has since been verified and your withdrawal has been processed.
We also apologise for the delay in supporting you with this matter, we do take your feedback into consideration, and we hope you will have a better experience in the future.
Thanks for understanding,
The MegaCasino Team
Still waiting 3rd day what’s is going…
Still waiting 3rd day what’s is going my on !!
December 21, 2023
Unprompted review
Reply from MegaCasino
Hi Mary,
We are sorry to hear there is a delay with something regarding your account.
Please can you join us on chat, Facebook or send over an email to support@megacasino.com with further details so we are able to assist you.
Thanks for understanding,
The MegaCasino Team
Deposited money - Saulspurs1
Deposited money . Won profit and said I can’t withdraw it and it’s now disappeared from my account
December 23, 2023
Unprompted review
Reply from MegaCasino
Hi Saul,
I checked the account and I see the funds you are referring to were bonus funds.
Please note that when you have an active bonus, once you use all your real money balance and you then start to place bets with your bonus balance, then, any winnings that are accumulated from the bonus funds, will then be added to your bonus balance as per our bonus policy until the bonus is redeemed.
As you chose to cancel this bonus, all funds were removed from your account and this process is not reversible, I am sorry for any disappointment this may cause. For further information, you can refer to our bonus policy:
https://www.megacasino.com/bonus-policy/
Thank you for your understanding,
The MegaCasino Team
Tried to withdraw money
Tried to withdraw money. Which said was successful, and would be in bank today due to e banking then had a call today off some strange number when you call back doesn’t exist. Saying it will take 7 working days. No one answers emails or chat box which is no good! Nothing in my bank off them even though states been processed. And have proof they said same day payment. Not best customer service skills or communication at all.and now disabled my account so can’t even get in touch with anyone?!
December 20, 2023
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry to hear you are having issues with your withdrawal and contacting our support.
We would like to look into this matter further for you so please join us on Facebook, or, update your review with your username and a member of our support team will reach out to you.
Thank you for your understanding,
The MegaCasino Team
Absolutely awful casino
Absolutely awful casino, worst ive ever experienced!
Asked for bank details 3 times, said they cant process to bank!
Been waiting nearly a week on a verified account and they still havent processed my withdrawal,
Im taking it to an ombudsman now as they have stopped replying to my emails,
Do yourselves a favour and avoid this disgusting excuse for a casino.
UPDATE- have now been told that bank details were incorrect!
Re-sent and will see what happens now!
Nobody told me that this had happened though so still awful communication and still waiting on update.
FURTHER UPDATE
Since posting this review i have had them in contact and promised to process ASAP!
I will update review as soon as i receive money.
December 20, 2023
Unprompted review
Reply from MegaCasino
Hi Trevor,
We are very sorry to hear you have had this experience of getting your withdrawal processed.
We would like to look into this issue further for you and see you are having problems with getting support so please can you update your review with your username and a member of our support team will reach out to you asap.
Thanks for understanding,
The MegaCasino Team
If I can I would give 0 stars
If I can I would give 0 stars ! I can't upload my documents because the casino won't let me! I took a print, scream, sent an e-mail to the team and I don't have any answer! 4 days waiting ! I made a deposit I cancelled the bonus ! I Won! I tried to withdraw my money is still pending I don't have any response ! When I try in the chat the response is automatic and solves absolutely nothing ! Susanamart12
December 15, 2023
Unprompted review
Reply from MegaCasino
Hi Susana,
We want to assist you as soon as possible with this matter however, the username you have provided is not correct.
We have sent a request for your information so if you can send this over to us we will be happy to reach out to you and resolve this.
Thanks for understanding,
The MegaCasino Team
tania_tho
tania_tho. If I could give this site a 0 I would! I requested my withdrawal 7 days ago. When I set up the account I gave all relevant documents. I played and i won a small amount. They couldn’t withdraw via the method I made the deposit so I gave them details of another method. Four days later they accepted it. On the 17th I emailed in saying I’m still waiting and I’d like details on who I’d make a complaint to. I had an email straight back saying it’s now processed and I’d have my funds shortly. I’m now on the following day (18th). I’ve now had to send in my bank statement from the 17th to prove I’ve not received it! I’m angry and frustrated and I will never play via this site again!!! Edit*They have now blocked all my emails! Avoid avoid avoid!!!
December 18, 2023
Unprompted review
Reply from MegaCasino
Hi Tania,
We are very sorry to hear about your experience with your withdrawal.
I checked the account and see that we were unable to process your request to the method you chose and this is why we requested bank details.
Once we received these, the withdrawal was processed and sent via wire transfer on the 17th of December. Please note that withdrawals via wire transfer can take 2-7 business days to reach your account and this is due to bank standards, the withdrawal has been completed at our side.
If for any reason you have not received the funds after this time, you will need to send a bank statement to support@megacasino.com and it will be investigated further by our payments team.
You mentioned above that we have blocked your emails, however, we cannot block you from sending an email to our support email address, you can also contact us on chat or via Facebook for assistance.
Thank you for your understanding,
The MegaCasino Team
I don't think anyone actually works at…
I don't think anyone actually works at this casino, still awaiting a withdrawal which was placed on Friday morning and after speaking to a customer service agent they locked the account with a message saying they need to chat with me but every time I put a message on no one is replying. I have emailed the support line and even sent a messaged over Facebook but no replies to any communication what so ever. Never experienced such poor communication before on any site. Username: Chris_Ste12.
December 17, 2023
Unprompted review
Reply from MegaCasino
Hi Chris,
We are sorry to hear you have had this experience.
I checked the account and saw that you needed a chat with our safer gambling team which has since been completed and this is the reason your account was restricted, I see the restrictions have since been removed.
I also noticed your withdrawal was processed yesterday, all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer, we are very sorry for the delay with this.
When you reach out to us, someone will always reply. Our Facebook team are not available at the evenings or the weekends but we do our best to help out as soon as possible.
We hope that you will have a better experience going forward.
Thanks for understanding,
The MegaCasino Team
Absolutely the worst casino online ever…
Absolutely the worst casino online ever . Avoid this one at all costs . They freeze your account ,put as many obstacles in tour way as possible to get your money out and are totally unhelpful . I will be complaining to the ombudsman about his site as it has received awful reviews and is obviously using unfair tactics . Please do not use this site ever
December 12, 2023
Unprompted review
Reply from MegaCasino
Hi There,
We are very sorry to hear you have this impression of our site.
As a fully licensed and regulated online casino, we must adhere to strict regulations that include verifying our players' identity, residential address, payment methods, and the source of their funds (in some cases). This helps ensure a safe and secure environment for our players, and it is an essential process to ensure compliance with our licensing obligations.
We understand that the need to provide documents can be inconvenient. To mitigate this, we do our best to inform our players of these requirements through various channels. This information is presented in our Terms and Conditions, which all players agree to upon registration, and it is reiterated in deposit confirmation emails and on the deposit page itself.
Once verified and you place a withdrawal, it may take longer to process the request to verify the win (with a third party where relevant) and to complete all required checks. Once processed, you will get a confirmation email to let you know.
We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you can join us on chat, Facebook or send over an email to support@megacasino.com and we will be happy to assist you.
Thank you for your understanding,
The MegaCasino Team
I won a further £300 on my fully…
I won a further £300 on my fully verified account , 8/12/23 around 12-1pm , usually pay outs are quick on visa debit but not this time ? I have been told I would connect to a customer advisor and it could be 6 hours for a response that time frame has now lapsed it’s now been 20 hours ? I’ve emailed but not a single reply,,,, this is very disappointing as there is lots of other sites that pay a lot quicker and have a good support team behind them which makes a big difference, so if your reading this please try improving the service , I’ve also raised the case with resolver , username Curry1974
December 8, 2023
Unprompted review
Reply from MegaCasino
Hi Pauline,
We are sorry to hear there was a delay with your withdrawal.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
I checked and see the withdrawal was processed shortly after you left your review and we apologise for the delay with it.
Thank you for your understanding,
The MegaCasino Team
Awful customer service where is my…
Awful customer service where is my withdrawal
December 8, 2023
Unprompted review
Reply from MegaCasino
Hi Conner,
We are sorry to hear you have this impression.
In order for us to check this further for you, please can you reach out on chat, Facebook or send an email to support@megacasino.com
Alternatively, you can update your review with your username and we will have a member of our support team reach out to you and resolve any issues you may have.
Thank you for your understanding,
The MegaCasino Team
Does not payout in timeframe advertised
Put a withdrawal request in at 1pm on Sunday. Uploaded bank card for verification Sunday 5pm which was approved within about 12 hours.
Withdrawal still has not been processed.
Ive emailed and received no response, and used the online chat feature but recieved what can only be described as a generic response despite being connected with an advisor.
So quick to take funds, but won't pay whats owed.
Please dont respond with the generic response that is on most of these reviews. I just want confirmation of when my withdrawal will be processed.
December 3, 2023
Unprompted review
Reply from MegaCasino
Hi Sarah,
I am sorry there is a delay with your withdrawal.
In order for us to check this further for you, as you are not having luck with the support channels, please join us on facebook, or alternatively, please update your review with your username and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
Awful company
Awful company to deal with. Sent documents off well over a week ago, they were verified after a day or so then they request more. I’ve sent 3 forms of verification for my bank card so far, all verified but still no option to withdraw.
They take the deposits without a question but when it comes to them giving money back it’s impossible. I assume it’s their way of keeping the money in the account with the hope that you’ll spend it whilst they ‘verify’ everything.
The live chat system is useless as no one ever replies, the instant reply robot has even stopped replying haha! They say to email them with any issues so I did and a week later still nothing back. I was thinking there must just be an issue my end but can see this is the case with most of the reviews.
November 25, 2023
Unprompted review
Reply from MegaCasino
Hi Cory,
We are sorry to hear you are having issues with verification and withdrawal.
Please note that as an online casino, there are regulations in place that are stated in the terms and conditions that players must verify their identity, address details, and any methods that are used to deposit before making a withdrawal.
If during the verification, you are waiting to withdraw funds, there are also various options to restrict your account and prevent you from playing in order to protect your funds while you wait for them, these can be found on our responsible gaming page. As we are a Safer Gambling Casino, we are obligated to have all these options available for players and these can be placed at any time.
If you would like to discuss your concerns further, you can contact us directly by logging into your account and using the chat service, emailing support@megacasino.com from your registered email address, or heading over to our facebook page.
Thanks for understanding,
The MegaCasino Team
To long receiving pending withdrawal
Hi MEGACASINO my name is Carl hedger. I have a complaint about my account and not received any of my money. I have just over £9 grand in my account and £1 grand still pending. I've been to your chat sight already did not help for the question I was discussing. All I would like from you is to speak not text to a real person and just want to no how much longer I'll be waiting for you to cash out all my money. Thankyou from a calm player at the moment.
November 17, 2023
Unprompted review
Reply from MegaCasino
Hi Carl,
We are sorry to hear there has been a delay with your withdrawal.
In order for us to assist you further, please can you join us on facebook, or update your review with your username and a member of our support team will reach out to you once we have looked into this for you.
Thank you for understanding,
The MegaCasino Team
Fantastic all round
Fantastic all round. Can not fault this site!!!
November 14, 2023
Unprompted review
Reply from MegaCasino
Hi There,
Thank you so much for sharing your experience with us!
We hope you will continue to enjoy playing with us and we thank you for your continued support!
The MegaCasino Team
What they do is Robbing u win money…
What they do is Robbing u win money with s bonus and they don't pay out stay away from them because they will just keep Robbing u MegaCasino robbers
November 14, 2023
Unprompted review
Reply from MegaCasino
Hi Brian,
I understand from your previous review and this review that you won while playing for a bonus and only part of these winnings were paid out to you.
This only happens if there is a breach in our bonus policy as all wins need to be verified before any withdrawal is processed to make sure you have adhered to our bonus terms.
We would like to look into this further to see what happened here as requested in our previous reply, so please join us on chat, Facebook or send an email to support@megacasino.com and we can assist you further.
Thank you for understanding,
The MegaCasino Team
Terrible customer service - withdraw times
Still waiting over a week with same response take longer with withdraws pending etc been pending for over a week just pay out I’ve had same message same response but no progress what is going on
November 3, 2023
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry there has been a delay with your withdrawal.
As per our response to your previous review, please note that all wins need to be verified before the withdrawal is processed (with a third party where relevant) and this can sometimes take a little longer, especially for larger amounts.
If you have not yet received your withdrawal, please join us on chat, facebook or send an email to support@megacasino.com so we are able to assist you further.
Thank you for understanding,
The MegaCasino Team
Terrible 24/7 help and withdraw times
Awful customer response put request in a week ago for withdraw still waiting every robot/ so called specialist say the same pending be patient waiting on 3rd party approvals lot of ... just pay out quick enough to take money without all these checks
November 2, 2023
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry there has been a delay with your withdrawal.
Please note that all wins need to be verified before the withdrawal is processed (with a third party where relevant) and this can sometimes take a little longer, especially for larger amounts.
If you have not yet received your withdrawal, please join us on chat, facebook or send an email to support@megacasino.com so we are able to assist you further.
Thank you for understanding,
The MegaCasino Team
Hi I deposited last night £10 just for…
Hi I deposited last night £10 just for abit of fun on a Friday night.had active bonus from deposit and earned all the point to redeem.im currently on £5000 but can't withdraw it because of a different bonus is now active.iv tried removing it with no joy😕 it's a 30pence bonus stopping me from withdrawing surely this can't be right
November 4, 2023
Unprompted review
Reply from MegaCasino
Hi Craig,
Sorry to hear you have been having issues with withdrawing.
We want to look into this further for you so please join us on chat, facebook or send an email to support@megacasino.com and we will be happy to help.
Alternatively, please update your review with your username and a member of our support team will reach out to you.
Thanks for understanding,
The MegaCasino Team
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