Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... See more
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Overall solid casino. There are a ton of games and they offer most of the live stuff that all the big boys offer. Signup was easy, deposit with Apple Pay was easy, my withdrawal via Apple Pay took may... See more
Company replied
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..Willia... See more
Company replied
Have withdrawn from my account that has been previously verified and also reverified with my bank card yet again, and withdrawl is still processing for 180 euro and had not cleared nor entered my acco... See more
Company details
Written by the company
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Contact info
United Kingdom
- support@megacasino.com
- megacasino.com
1.8
Poor
484 reviews
Replied to 52% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a loads of garbage don’t deposit…
What a loads of garbage don’t deposit won’t win never rainbows area link never scarab riches nothing but deposit disgraceful
May 10, 2026
Unprompted review
Have withdrawn from my account that has…
Have withdrawn from my account that has been previously verified and also reverified with my bank card yet again, and withdrawl is still processing for 180 euro and had not cleared nor entered my account
April 29, 2026
Unprompted review
Suspended my account despite opening up…
Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr to 1 day to hit back account. avoid at all costs scamming site. I believe its a fishing site do not bet with these people sites full of bugs
March 25, 2026
Unprompted review
Wow what a crap casino couldn't even…
Wow what a crap casino couldn't even get to enjoy myself took my money so fast I get that you cant always win never mind I have never won nothing good on this casino site why I play idk anyways you should at least make it more enjoyable for people who always play and put money into this casino not happy wondering if I will ever win big only let's you win 50 to 100 other casino 500 are more once I won 5000 on a casino like get with it
March 6, 2026
Unprompted review
I played mega casino it's abolutely …
I played mega casino it's abolutely Great games and i enjoy to played in the slot
February 21, 2026
Unprompted review
The absolute worst choice of casino
The absolute worst choice of casino. Full of awful odds.. High wager requirements and no payouts.
Just avoid by all costs
February 19, 2026
Unprompted review
372 spins one scatter on bass Halloween…
372 spins one scatter on bass Halloween 2
I know it’s supposed to be random but play this game all the time in other casino and never played so bad , had same last week with their sister site one scared out of £30 worth of spins , both sites only done 10. /20p spins absolute joke
January 7, 2026
Unprompted review
Reply from MegaCasino
Hi There,
Thanks for taking the time to share your experience, we understand how frustrating a session like that can feel, especially when you’re familiar with the same game on other sites.
While we appreciate it may feel very different from one casino to another, the gameplay itself isn’t altered between sites. Bass Halloween 2 (like all our games) runs on the same independently tested RNG provided by the game developer, meaning each spin is completely random and not influenced by stake size, previous results, or the casino you’re playing on. Unfortunately, this also means there can be stretches where scatters or features appear far less often than expected.
That said, we do recognise how disappointing it is when you’ve put time and money into a game and the experience doesn’t feel rewarding. Gambling should always be entertainment, and if a game consistently feels frustrating, it can be worth taking a break or switching things up.
We appreciate your feedback and will make sure it’s passed on.
The MegaCasino Team
I am replying to your reply.acc…
I am replying to your reply.acc details. Angel333333
That's will find my account mega.
December 17, 2025
Unprompted review
Scam company
Scam company. Allowed me to deposit over 100 quid and didn’t pay out a penny, yet blocked me from anything else asking for full card details and national insurance on wageslip
November 29, 2025
Unprompted review
Reply from MegaCasino
Hi There,
We’re concerned by your review but cannot investigate without any account or transaction details. For security reasons, we never ask for sensitive documents like wage slips publicly. If you believe there’s an issue, please contact our support team directly so we can review it safely.
The MegaCasino Team
Good casino in takes some times but you…
Good casino in takes some times but you will recieve you're money
November 24, 2025
Unprompted review
Reply from MegaCasino
Hi There,
Thank you for your feedback! We’re glad to hear you received your funds and enjoyed your experience. We’re always working to make transactions even faster and smoother, so we hope to earn that 5th star from you next time!
The MegaCasino Team
This company is a joke they block my…
This company is a joke they block my rewards and welcome offer saying they take responsible gambling very serious on the other hand they allow me to deposit .
Anyway avoid because costumer service just answered with automated messages .
November 14, 2025
Unprompted review
Reply from MegaCasino
Hi There,
We’re sorry to hear about your experience. We take responsible gambling very seriously and have strict procedures in place to protect all players. For security reasons, some offers and rewards are subject to verification and eligibility checks.
We also strive to provide prompt support, and automated responses are sometimes necessary to ensure safety and compliance. If you would like us to review your account specifically, please contact our support team directly so we can investigate and assist further.
The MegaCasino Team
Waste of money and time!
October 24, 2025
Unprompted review
Do anything to avoid paying out
Do anything to avoid paying out, have sent all verification requests as per guidelines and are acting like it’s not enough. Will be taking this to court. Username smycon_sy19
October 19, 2025
Unprompted review
Good legit site
Iv never had an issue with mega casino.. My withdrawals have always reached me within like 6 hours sometimes sooner
September 1, 2025
Unprompted review
So it has been a week since this…
So it has been a week since this company has put a restriction on my account which is stopping me withdrawing the money that I deposited in error. I was told it would take a few working days, it has now been 5 working day. I’ve been told today it can take long as it is an affordability check, but an affordability check has nothing to do with withdrawal money deposited in error.
DO NOT TRUST THUST SITE
October 13, 2025
Unprompted review
I have a current withdrawl that is…
I have a current withdrawl that is pending for the the last 26 hours worth 2000 euro, I have contacted multiple times to chat reassuring me that no issues from my end that my withdrawl will be processed within a few hours after the finance team have approved, I have Screenshot evidence, contacted email customer support no reply yet, over 26 hours and multiple back and forths and still no Sign of my 2000 withdrawl getting past processing player stage
August 30, 2025
Unprompted review
Reply from MegaCasino
Hi There,
Thank you for sharing your experience. We understand how frustrating it can be to wait for a withdrawal. As your review is from a while ago, it’s likely that your withdrawal has already been processed and should have reached your account by now.
If you are still experiencing any issues, we encourage you to contact our support team directly so they can review your account and provide any further assistance.
The MegaCasino Team
Awful experience with this site
Awful experience with this site. Recommend you stay away.
August 23, 2025
Unprompted review
Reply from MegaCasino
Hi Ricky,
Thank you for your review. We’re sorry that things didn’t go as planned, but we’re not entirely sure what the issue was based on the feedback provided. Please get in touch with us on chat or send an email to support@megacasino.com so we can better understand your situation and assist you.
We’re here to help and hope to resolve this for you soon.
The MegaCasino Team
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