Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... See more
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Overall solid casino. There are a ton of games and they offer most of the live stuff that all the big boys offer. Signup was easy, deposit with Apple Pay was easy, my withdrawal via Apple Pay took may... See more
Company replied
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..Willia... See more
Company replied
Have withdrawn from my account that has been previously verified and also reverified with my bank card yet again, and withdrawl is still processing for 180 euro and had not cleared nor entered my acco... See more
Company details
Written by the company
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Contact info
United Kingdom
- support@megacasino.com
- megacasino.com
1.8
Poor
484 reviews
Replied to 52% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just forget about withdrawing
Just forget about withdrawing , unlimited verification till you get board and stop chasing your money , you will remember this when you start uploading loads of documents and payslips with only emails yes we recieved the document , go play Starsport or Boylesports , you will feel the real money test . Just avoid this rubbish .
August 7, 2025
Unprompted review
Reply from MegaCasino
Hi Anael,
I understand your concerns and frustrations with our verification process. Please allow me to explain our process and the reasons behind it.
As a fully licensed and regulated online casino, we must adhere to strict regulations that include verifying our players' identity, residential address, and the source of their funds (in some cases). This helps ensure a safe and secure environment for our players, and it is an essential process ensure compliance with our licensing obligations.
Our players are initially verified through an online database upon registration. If the verification is successful, players can proceed to deposit and play without immediately providing additional documentation. However, complete account verification is required at a later stage.
We understand that the need to provide documents can be inconvenient. To mitigate this, we do our best to inform our players of these requirements through various channels. This information is presented in our Terms and Conditions, which all players agree to upon registration, and it is reiterated in deposit confirmation emails and on the deposit page itself.
If you still need assistance with account verification or making a withdrawal, please reach out to our support team on chat or send an email to support@megacasino.com and our support team will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
Was starting to worry when I checked…
Was starting to worry when I checked the withdrawal times and saw all the bad reviews.
However, withdrawal started at 17:51, money in my account at 18:13!!
Amazing service, thank you
July 26, 2025
Unprompted review
Reply from MegaCasino
Hi Emma,
Thanks for the awesome review! We love hearing that you’re happy with the service, and we look forward to keeping up the good work!
The MegaCasino Team
Only putting 1 star for now as I'm…
Only putting 1 star for now as I'm actually enjoying the site but for some reason I'm restricted from withdrawal on my account currently have £300 sat in there and I'm not hearing anything back keep being told passed to the relevant department it's been 7 months since I asked about this issue and nothing back would love to just get my winnings and can finally but better review thanks
July 22, 2025
Unprompted review
Reply from MegaCasino
Hi Ryan,
Thank you for your feedback. We’re pleased to hear you’re enjoying the site but are truly sorry to learn about your withdrawal experience. Seven months is a long time to wait, and we completely understand your frustration.
As we don’t have your account details here, we kindly ask you to reach out to our support team again or update this review with your username so we can escalate this immediately for you. We want to ensure you receive the funds owed and can continue enjoying your time with us with full confidence.
Thank you for bringing this to our attention, and we look forward to resolving it as quickly as possible for you.
The MegaCasino Team
Stay away at all costs
Stay away at all costs. The casino will not pay out wins no matter what. I deposited ten euro altogether, my second deposit was fifteen euro. With this I received “bonus” spins. Following the bonus spins I went to gamble with my “real cash”. I got lucky and hit a hundred euro return off one euro spin on gates of Olympus that was paid for with my own “real money” which I deposited. However, the mega casino support team claim that I cannot take this win out. They have somehow claimed that this is now a part of my “bonus money” and I need to complete a minimum amount of gambling before having access to my withdrawal. They know that statistically speaking the odds of me maintaining this balance while adhering to their gambling limits will likely result in the loss of my funds. It’s outrageous that they can claim that by having received bonus funds I am no longer entitled to the money I rightfully won with my real cash.
July 18, 2025
Unprompted review
Reply from MegaCasino
Hi Matthew,
We’re sorry to hear you feel this way. We completely understand how disappointing it is when winnings are tied to bonus terms. When a bonus is claimed, all gameplay – including spins using real funds – contributes towards the bonus balance until wagering requirements are met, as outlined in the bonus terms and conditions. This is standard practice to ensure fair use of promotional offers.
We appreciate your feedback and will share your concerns with the team. If you would like us to review your account specifically, please reach out to our support team or update this review with your username so we can look into your gameplay history and ensure you have full clarity on your balance and any wagering remaining.
The MegaCasino Team
i`m down around 8.000 £ to 10.000 £
i`m down around 8.000 £ to 10.000 £ . playing around 0.20 £ to 1£ max. the site doesn`t pay literally nothing. look for other sites. this one is 100 percent a scam. aa and they give you 5 free spins ( 0.10 £ ) if you lose a few thousands.
July 3, 2025
Unprompted review
Reply from MegaCasino
Hi Stefan,
Thank you for taking the time to leave a review. We are sorry to hear that you’re unhappy with your experience. At MegaCasino, we take fairness very seriously, and we assure you that all our games are tested and certified by independent auditors to ensure they are completely random and fair.
While we understand that losing streaks can be frustrating, our platform uses industry-standard RNG (Random Number Generator) technology to ensure fair play for all customers. If you would like further information about how this works or if you have any concerns, please do not hesitate to reach out to our support team.
The MegaCasino Team
Avoid Won't pay out when you win just want your cash
I had used our family PayPal account as both my bank accounts were hacked over the last couple of weeks. Not saying it was due to this site but not risking using them again for anything online. I won a decent amount on Sunday and managed to withdraw some but can't withdraw the rest. I kept getting asked for different id and even when they authorize them they ask for something else. I told them to close the account and return the winnings and two days later the account is still sitting in a positive balance of over £280. I have been on to chat a number of times but not helpful just giving lip service.
Second rant My opinion has not changed if anything I would score less if I could. Now been told as my wife is main account holder on PayPal account I cannot get my winnings as I shouldn't have used it to deposit. Well if I shouldn't have used it they should have refunded my deposits if they are saying they can't pay my winnings. But doesn't work like that !!!
July 6, 2025
Unprompted review
Reply from MegaCasino
Hi Peter,
We’re truly sorry to hear about what you’ve been going through. We understand how upsetting it must be to have your bank accounts hacked recently, and on top of that, to face delays accessing your winnings. Please know it’s never our intention to cause further stress, and we apologise for the time this is taking.
While additional verification is sometimes needed to protect our players and their funds, waiting this long is understandably frustrating. As we don’t have your account details here, please reach out to our support team as soon as possible so we can prioritise this for you, or alternatively, update your review with your username so we can locate your account and resolve this without any further delay.
The MegaCasino Team
*** SCAMMERS - AVOID AVOID ***
Bought a voucher to use for Wowcher for scratch cards. Half way through if won about £25 then I was chucked out. Got an email to say management decision to ban me with no explanation. Voucher only cost me £6 but lost so much more being angry about it. They are scammers. Dont give them your money.
June 10, 2025
Unprompted review
Reply from MegaCasino
Hi David,
As outlined in our terms and conditions, which were agreed to upon registration, all advertised first deposit bonuses and welcome offers are subject to an account verification process.
Following registration, an automatic review of your account details is conducted. In some cases, we may determine that an account is not eligible for bonuses. Unfortunately, if your account was deemed ineligible, and an email confirming this decision will be sent to your registered email address shortly after registration.
This decision was made following a management review, and we apologize for any disappointment this may have caused.
Thank you for understanding,
The MegaCasino Team
Positive feedback
I won £15000 off a 50p bet on big bamboo and managed to withdraw it £5000 a time. Couldn't believe my luck but proves a) you can win and b) they will pay you out. I think all I needed to do was take a photo of my bank card.
Had quite a few other decent wins too so no problems with the RNG, unless it's just skewed in my favour 😉
June 2, 2025
Unprompted review
Reply from MegaCasino
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. It’s always our goal to provide the best possible service and gaming experience, and we’re glad we could meet your expectations.
We look forward to continuing to offer you exciting games and seamless service. Don’t hesitate to reach out if you ever need assistance!
The MegaCasino Team
I started off with a simple 25 free…
I started off with a simple 25 free spins on mega casino and kept piling up the money from the free spins until I reached £110 and withdrew I had no issues at all the only thing that people should know is of you are making an account for free spins and do win from those spins you will have to make a deposit to withdraw you winnings.
May 26, 2025
Unprompted review
Reply from MegaCasino
Hi Keegan,
Thank you so much for your excellent review! We’re thrilled to hear that you’re enjoying our platform and that we could provide the experience you were looking for.
Your feedback motivates us to keep pushing for excellence, and we hope you continue to have a great time playing with us. Let us know if you need anything!
The MegaCasino Team
It a scam when you cash what you win you get the the winnings
Don't play this game it's a scam I won 87 cashed it in don't pay you your winnings
May 16, 2025
Unprompted review
Reply from MegaCasino
Hi Andrew,
We’re sorry to hear about the technical difficulties you experienced, and we understand how it can feel especially frustrating if it happens while you’re winning. However, we’d like to assure you that our system does not interfere with gameplay based on wins or losses.
Any site crashes are purely technical in nature. If you’d like us to look into this for you, please contact us on chat or send an email to support@megacasino.com with more information, and we’ll gladly investigate.
The MegaCasino Team
Reply from MegaCasino
Hi Marc,
Thanks for the 5 stars! We appreciate your support and hope you continue to enjoy everything we have to offer!
The MegaCasino Team
Rubbish site …
Rubbish site if you start to win it comes up with error then kicks you off site
May 21, 2025
Unprompted review
Reply from MegaCasino
Hi There,
We’re sorry to hear about the technical issues you experienced. Please rest assured that this issue is purely technical and unrelated to your gameplay or wins. Our platform is designed to offer a fair and consistent experience for all players.
If you’re still facing any issues, we’d love to investigate further. Please contact us on chat or send an email to support@megacasino.com with more details, and we’ll look into it right away.
Thank you for your patience, and we hope to resolve this for you soon.
The MegaCasino Team
So scripted nothing goes none of the…
So scripted nothing goes none of the games with the 3 pots at the top ever pop £500 on a £2 stake all 3 to the max and none of them pop its ridiculous stay away from this site
May 19, 2025
Unprompted review
Reply from MegaCasino
Hi Brad,
We’re sorry to hear that you feel this way. We can assure you that all outcomes on our site are determined by certified Random Number Generators (RNGs), which ensure fairness and unpredictability in every spin. We’re fully licensed and regulated, and our games undergo regular independent testing.
We understand that it can be frustrating when luck doesn’t go your way, but we are committed to providing a safe, fair, and responsible gaming environment. If you have any specific concerns or feedback you'd like to share, our support team is here to help.
The MegaCasino Team
Not good at all bonuses are none…
Not good at all bonuses are none existent on every game lucky for a small win there is a lot more better casinos out there.
May 12, 2025
Unprompted review
Reply from MegaCasino
Hi There,
Thank you for taking the time to leave a review. We are sorry to hear that you’re unhappy with your experience. At MegaCasino, we take fairness very seriously, and we assure you that all our games are tested and certified by independent auditors to ensure they are completely random and fair.
While we understand that losing streaks can be frustrating, our platform uses industry-standard RNG (Random Number Generator) technology to ensure fair play for all customers. If you would like further information about how this works or if you have any concerns, please do not hesitate to reach out to our support team.
The MegaCasino Team
Do you know i read these reviews and…
Do you know i read these reviews and thought wow as if ive signed up. I have won 3 days in a row and withdrawals was same day into paypal so don't believe everything you read. It's a decent casino and I've made 4 withdrawals so far! Dont know what the bad reviews are about and I play at several casinos
April 19, 2025
Unprompted review
Reply from MegaCasino
Hi Emma,
Thank you for your wonderful review! We’re committed to keeping the experience fun and enjoyable, and your feedback keeps us motivated!
The MegaCasino Team
Scam
Don't mind taking yoir money but they want proof of funds seriously it's a massive scam STAY AWAY YOULL NEVER GET YA WINNINGS
Edit
They've replied stating I lost my money I won I paid with my cash in hand earnings guys stay away you'll win and never receive your winnings asking for 3 months of bank statements you having a laugh
April 1, 2025
Unprompted review
Reply from MegaCasino
Hi Bren,
Thank you for sharing your feedback. We understand how frustrating it can be when luck doesn’t seem to be on your side. However, we want to assure you that our games are designed using Random Number Generator (RNG) technology, which ensures every outcome is completely random and fair.
While casino games rely heavily on chance, we encourage you to remember that results can vary widely depending on the player’s luck. If you’d like more information about how RNG works, feel free to contact our support team.
The MegaCasino Team
Worst site ever,I don't know if some…
Worst site ever,I don't know if some authority check this site bit is a total ripoff
March 26, 2025
Unprompted review
Reply from MegaCasino
Hi Alex,
We appreciate your review and are sorry to hear you weren’t fully satisfied. To better understand your concerns and resolve the issue, we kindly ask for more information. Please contact our support team on chat or send an email to support@megacasino.com so we can assist you further.
We look forward to hearing from you and making things right.
The MegaCasino Team
Worst casino I've ever played on.
March 25, 2025
Unprompted review
Reply from MegaCasino
Hi Kane,
We appreciate you taking the time to leave a review, but we’d need a bit more information to understand what went wrong. Please feel free to contact us directly on chat or send an email to support@megacasino.com so we can look into the issue and help resolve it.
We’re committed to improving your experience and hope to hear from you soon.
The MegaCasino Team
Im new on this site
Im new on this site
Ive had some great wins all paid promptly
March 8, 2025
Unprompted review
Reply from MegaCasino
Hi Jennifer,
Thank you so much for your grest review! We’re thrilled to hear that you’re enjoying our platform and that we could provide the experience you were looking for.
Your feedback motivates us to keep pushing for excellence, and we hope you continue to have a great time playing with us. Let us know if you need anything!
The MegaCasino Team
I'd give 0 stars if I could 3 times…
I'd give 0 stars if I could 3 times I've requested them to send my winnings it's still sat pending after 24hrs all you get from chatbot is the same response
March 2, 2025
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry to hear there has been a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
If you are still waiting for the funds to be sent, please contact us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist.
The MegaCasino Team
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