Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... See more
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Have withdrawn from my account that has been previously verified and also reverified with my bank card yet again, and withdrawl is still processing for 180 euro and had not cleared nor entered my acco... See more
What a loads of garbage don’t deposit won’t win never rainbows area link never scarab riches nothing but deposit disgraceful
Overall solid casino. There are a ton of games and they offer most of the live stuff that all the big boys offer. Signup was easy, deposit with Apple Pay was easy, my withdrawal via Apple Pay took may... See more
Company replied
Company details
Written by the company
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Contact info
United Kingdom
- support@megacasino.com
- megacasino.com
1.8
Poor
483 reviews
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am trying to cash out my winnings but…
I am trying to cash out my winnings but it won’t allow me, the money is showing in my account as an active bonus win.
Not able to withdraw immediately I played some more & have lost a lot due to this!!
But still no sign of being able to withdraw.
I want to be able to withdraw my winnings!!
Any wins I make from the balance I have goes to the active bonus balance , I don’t understand what’s going on . DO USE THEIR SERVICES ITS A SCAM!!
March 6, 2024
Unprompted review
Reply from MegaCasino
Hi There,
It sounds like the funds you are referring to are now bonus funds.
Please note that when you have an active bonus, once you use all your real money balance and you then start to place bets with your bonus balance, then, any winnings that are accumulated from the bonus funds, will then be added to your bonus balance as per our bonus policy until the bonus is redeemed.
You can redeem the bonus by collecting points playing on slot games and completing the wagering requirements. You can also check your progress by going to Cashier - Active Bonuses. Once the wagering is completed, any funds will then move to your real money balance and you should be able to request a withdrawal.
https://www.megacasino.com/bonus-policy/
Thanks for understanding,
The MegaCasino Team
Give the site a chance! Don't believe all you read!
New to this site yday. Deposited £50 they matched it with £50. I won £1100 but due to winning on bonus money couldn't cash out straight away. Cashed out at £900. Those that say you don't win.. I am £850 up.
I panicked after seeing these reviews.. messaged them. After cashing out at 9pm 29th Feb. Its now pending on my account 4pm 1st March.
Give the site a chance.
February 29, 2024
Unprompted review
Reply from MegaCasino
Hi Laura,
Thank you so much for your kind words and for sharing your experience with us!
We hope you will continue to enjoy playing with us and we appreciate your continued support. Congrats on your winnings!
The MegaCasino Team
I have made many attempts to withdraw…
I have made many attempts to withdraw funds, keeps on showing error messages, regardless of method attempted. Chat bot no help whatsoever. I use a number of online casinos and it is simple to make a withdrawal. Very poor.
March 1, 2024
Unprompted review
Reply from MegaCasino
Hi There,
We are very sorry to hear you have an issue making a withdrawal.
We would like to look into this further for you and resolve any issues you are facing. As you are unable to get help on the chat, please join us on Facebook, send an email to support@megacasino.com or update the review with your username and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
Username- Montek_13
Username- Montek_13
I have deposited 10 pounds first and then you gave me bonus 10 pounds to play but I lose both of them and then I deposited more 10 pounds and won 50 pounds but not able to withdraw please help me.
Regards,
Montek Singh
February 26, 2024
Unprompted review
Reply from MegaCasino
Hi Montek,
We have checked the account and see that you have played all the funds on the account and this is the reason you are not able to make a withdrawal at the moment.
If you have any issues making a withdrawal request in the future, please contact our customer support team on chat, Facebook or by sending an email to support@megacasino.com and they will be happy to assist you.
Thank you for your understanding,
The MegaCasino Team
Withdrawal
Still waiting for someone to process my winnings its not massive amount it's 430 pound still 2 days later says pending withdrawal its very frustrating to have to wait around speaking to bots
February 22, 2024
Unprompted review
Reply from MegaCasino
Hi Angie,
We are sorry there is a delay with your withdrawal.
Please note that all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
Thanks for understanding,
The MegaCasino Team
Another scamming casino
Another scamming casino
Just don't waste your money
Eye of horus with no bonuses and infrequent small wins.
Their response below is complete garbage. Even random number generators pay out more frequently than that.
Avoid, they steal your money.
There response below us complete garbage.
February 24, 2024
Unprompted review
Reply from MegaCasino
Hi Michelle,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The MegaCasino Team
Really don't understand the bad…
Really don't understand the bad reviews. Won £2000 and was in my bank in less than 2 days. Great website with great games.
February 23, 2024
Unprompted review
Reply from MegaCasino
Hi Ross,
Thank you so much for your kind words and for sharing your experience with us!
We hope you will continue to enjoy playing with us and we appreciate your continued support. Congrats on your winnings!
The MegaCasino Team
MEGA.............STILL WAITING
Megacasino: murjon_nu55
Have uploaded verification documents as requested over and over.
Want to withdraw winnings of £10k and yet your still messing about.
Imy rating is pony but get this rectified asap and ill change review.
This has been going on for a calender month now.
If you cant pay dont play ....its false economy and you are affecting your cusyomer statory rights.....
Please rectify this
February 1, 2024
Unprompted review
Reply from MegaCasino
Hi Jon,
We are sorry you have not been able to make a withdrawal due to documents.
As we can see from your accounts, the type of documents that were needed for the account take longer than standard verification documents to be checked and we have now contacted the relevant department and asked them to speed this up for you so you will be able to request a withdrawal.
Once this is possible, you will receive a confirmation email to let you know.
Thank you for your continued patience.
The MegaCasino Team
My username is NigNobes and I requested…
My username is NigNobes and I requested a withdrawal of 3700 pounds but it is still pending. I only get a response from a not and not been asked for any documents. It seems like I will have to speak to gaming regulators as you took my money soon enough. Never ever use this site. I was owed 3759 and they paid ,,500 pounds because they said I broke their wagering policy. So why take the bet then. Sorry I give you ,0 stars unless you rectify this
February 19, 2024
Unprompted review
Reply from MegaCasino
Hi Nigel,
I am sorry there is a delay with your withdrawal.
We checked and see that you requested the withdrawal yesterday afternoon and all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you can join us on chat, Facebook or send over an email to support@megacasino.com and we will be happy to assist you.
Thank you for understanding,
The MegaCasino Team
Thought I'd give this casino a 2nd…
Thought I'd give this casino a 2nd chance just terrible no bonus on 70p stake on 2 big bass games put 200 pounds in deffo thief's this site and have adjusted there % on most there games won't be playing on here again thats for deffo. Don't play here ya won't get any chances believe me
February 16, 2024
Unprompted review
Reply from MegaCasino
Hi There,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thank you for your understanding,
The MegaCasino Team
Very bad I asked for a withdraw tried…
Very bad I asked for a withdraw tried the chat button but no help what so ever 3 days withdraw still pending I kept chat with bot open for 1 hour nothing the automatic chat bot said getting you a manger but nothing happened complete rip off I will go back to my bank try get my money back I even checked if I needed to upload document but it says its up to date no need for documents joeyanne6
February 9, 2024
Unprompted review
Reply from MegaCasino
Hi Joanne,
We are sorry there was a delay with your withdrawal.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
We checked and see that the withdrawal has since been processed and we hope you will have a better experience in the future.
Thank you for your understanding,
The MegaCasino Team
It's been 24 hours and I haven't had my…
It's been 24 hours and I haven't had my money.
I know people at the UKGC and will be contacting them if they don't send my money.
It's only £800 hardly earth shattering
February 5, 2024
Unprompted review
Reply from MegaCasino
Hi Dara,
We are sorry to hear there has been a delay with your withdrawal.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
We would to check this further for you to see what the issue may be so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
Use any other site.
Use any other site.. I play regularly and I have won thousands on other sites. I’ve pumped a good £600 into this site with next to no wins. Best off playing on sky vegas.
February 4, 2024
Unprompted review
Reply from MegaCasino
Hi Conor,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The MegaCasino Team
Withdrawl is slow but got there in the end
Ok so after 2 days I finally resived my winnings today so thank you 😊
February 4, 2024
Unprompted review
Reply from MegaCasino
Hi Gemma,
We are sorry there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
We are happy to hear this has now been processed and hope you will have a better experience in the future.
Thanks for understanding,
The MegaCasino Team
Sneaky tactics…
I was winning on a game and all of a sudden I received an email saying mega casino had given me a 10 p bonus. Now I can't withdraw my winnings. After numerous emails to mega casino I still haven't got anywhere. Any time I win money there always seems to be a stalling tactic. How do they get away with this.Gillianst123 is my user name
February 1, 2024
Unprompted review
Reply from MegaCasino
Hi Gillian,
We are sorry to hear you have been unable to withdraw due to a bonus.
As you have had no response to your emails, please can you join us on Facebook or update the review with your username so we can have a member of our support team reach out to you.
Thanks for understanding,
The MegaCasino Team
Withdrawed my money over two days ago…
Withdrawed my money over two days ago and still waiting for pendant this is ridiculous any other site would not do this you repaid would have been an hour or two this is disgusting behavior it should be well looked into as this is not how you run a gambling side clearly they've got some Monkeys running it instead of human beings every time I have messaged them they have never bothered to get back to me or a robot he's got back to me and then when I have messaged them again explain in what's going on and why is it taking so long they logged me out of my account this is disgusting behavior where I am constantly have to log back in every time I am contacting them on live chat
February 2, 2024
Unprompted review
Reply from MegaCasino
Hi James,
We are sorry to hear there is a delay with your withdrawal and that you are having issues speaking to our support team.
We would like to check this further for you so please can you join us on Facebook or update your review with your username and we will have a member of our support team reach out to you.
Thanks for understanding,
The MegaCasino Team
Quick to take money but not pay…
Quick to take money but not pay out.Been waiting 2 days for a refund and it’s not got anywhere from pending! Everytime you contact them it’s clearly a BOT as always same generic copy paste answer that doesn’t answer yours question. I am already verified so shouldn’t be any issue. Very concerned as all other sites are within 2 hours or max 12 for first withdrawal.
Can a human from megacasino find out why and what is happening please
TeakOrchid24
Update, just had an email from them saying it can take up to a week and because it’s a large amount it may take longer, it’s £300 not a million lol but will give an extra star as I have had correspondence now. Fingers crossed payout soon. Will update how long it takes
Edit: it’s taken around 3 days and a lot of talking to a BOT, just bare with it as there process is slow but they are legit. I was worried it was abit of a mess around as other sites pay quick and never had this before. I was payed out. 4 stars but would give 5 if the process was quicker.
February 3, 2024
Unprompted review
Reply from MegaCasino
Hi Susan,
We are sorry to hear there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
We are pleased to hear your withdrawal has now been processed and hope this will be quicker in the future.
Thanks for understanding,
The MegaCasino Team
I have won 70k yesterday so let’s see…
I have won 70k yesterday so let’s see how easy the process is to withdraw. So far they have responded quickly with answers so fingers crossed
January 28, 2024
Unprompted review
Reply from MegaCasino
Hi Kevin,
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
In the meantime, we recommend placing a cooling-off period on your account to protect your funds while you are waiting for them, you can do this by going to the responsible gaming area of your account.
Thanks for understanding,
The MegaCasino Team
WHY IS MY WITHDRAWAL STILL PENDING
WHY IS MY WITHDRAWAL STILL PENDING
Username FOGGIE166
my withdrawal is still pending tried going through live chat yet it's just a bot who cannot help what so ever, emailed them also and NOTHING what is happening with my withdrawal
Will change my rating when someone gets back to me
January 28, 2024
Unprompted review
Reply from MegaCasino
Hi David,
We are sorry to hear there was a delay with your withdrawal.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
We checked and see it has since been processed and the funds should be with you soon. Congratulations on your winnings!
Thanks for understanding,
The MegaCasino Team
Was told it was only a few hours for…
Was told it was only a few hours for withdrawal process 3 days on and keep getting generic responses for withdrawal. Just a sorry and that it’s is escalated. I also emailed 2 days ago to the support and have had no response email back. It is terrible service considering sister sites pay out promptly.
USERNAME- lewislola12
Hopefully there is not a reply like a lot of other replies on this saying no username found. If this is resolved I will update this post accordingly.
UPDATE. Used a 10 pound bonus after I had put in £60 worth of money. Had a bit of winning had played the required money back and now the money I had won and in real money balance has been taken away and my £2000 withdrawal and they had a cheek to hit me with £250 gratitude. After the money I have played in them and their sister sites this is disgusting.
A reply saying I breeched bonus funds the bonus funds were used before the spins got put up. Even had messages pop up congradulating me on my win and it took days to reply with such a rubbish get out of paying out excuse. Actually disgusting behaviour of it was not allowed then why did the funds go into available balance. There was obviously available balance to play with and win on. Didn’t pay out and stole the winnings. Beware of this site.
Good will gesture of 250 out of the 8000 they took.
January 23, 2024
Unprompted review
Reply from MegaCasino
Hi Louise,
After checking your account we saw that you had accrued winnings while breaching our bonus policy when playing with an active bonus, our bonus policy states:
While making bets to wager any deposit bonus/offer (free or deposit) or bonus credited for free spin winnings, the maximum bet permitted is 10% (min 0.10) of the original/credited bonus amount or 5 (e.g. 5 EUR, 5 GBP, 500 INR (the lower amount applies). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name).
Please note that for the bonus of 10 GBP that you had, the maximum permitted to bet while this bonus was active was 1 GBP and you were placing bets ranging from 1 GBP - 50 GBP.
As a goodwill gesture, it was decided to process a withdrawal of 250 GBP and the remaining winnings were removed from your account. In the future, you should be aware of the bonus terms and play according to the bonus policy at all times.
https://www.megacasino.com/bonus-policy/
Thank you for understanding,
The MegaCasino Team
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