Mega Fancy Dress Reviews 

6,897
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Can't recommend Mega Fancy Dress highly enough! Ordered two days before christmas eve at nearly 4pm,in a last minute panic-arrived next day! Fantastic range of costumes and excellent value for money t... See more

Rated 5 out of 5 stars

Excellent customer service here! Order was taken by Netashe who was very helpful in filling our large order of 40 costumes. When a few of the costumes didn't arrive with the package they were eager t... See more

Rated 5 out of 5 stars

Excellent customer service! Quick delivery, very good quality and price! Very pleased with my purchase. I brought pirate princess costume dress for my 7 year old daughter for world book day, she fi... See more

Rated 1 out of 5 stars

Paid for next day delivery so stayed in all day Saturday 7th October did not arrive telephoned on Monday left a message no one called back and have sent two emails no reply. Costumes arrived followin... See more

Company replied

Company details

  1. Costume Store
  2. Fashion Accessories Store
  3. Party Store

Written by the company

Mega Fancy Dress is one of the UK's top 5 fancy dress website. We have thousands of fancy dress products to choose from, which are guaranteed to really capture your imagination. Our huge product range will ensure that we can provide you with the costume for any fancy dress party, and if you haven't decided on a theme yet, but are looking for suggestions, we have thousands of ideas. Mega Fancy Dress have an excellent relationship with all their suppliers meaning we can provide top quality fancy dress costumes at the best prices. We also have a guaranteed next day delivery service, so you can have the costume you like, when you like.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(6,897)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great mega experience

Excellent customer service here! Order was taken by Netashe who was very helpful in filling our large order of 40 costumes. When a few of the costumes didn't arrive with the package they were eager to help replace them or give a refund. Looking forward to using mega again next year!!
David

March 17, 2020
Unprompted review
Rated 5 out of 5 stars

Wish I'd found this site 6 years ago

Wish I'd found this site 6 years ago! can't get over how cheap the costumes are and for the quality of them it baffles me. Would highly highly recommend these guys you definitely need to do more advertising so us mums and dad's know about you. have spent hundreds on rubbish from supermarkets never again :)

March 10, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service!
Quick delivery, very good quality and price! Very pleased with my purchase. I brought pirate princess costume dress for my 7 year old daughter for world book day, she fits into it perfectly and loves it!
Definitely recommend mega fancy dress to everyone! Thanks a lot!

March 5, 2020
Unprompted review
Rated 1 out of 5 stars

I received my order on the 31st October…

I received my order on the 31st October the costumes were good quality but unfortunately one was not the correct one!! I rang straight away and was told I would have to email photos. I sent 2 emails and have still heard nothing back. I would not use this company again and I would not recommend it. Their customer relations is appalling.

November 24, 2019
Unprompted review
Mega Fancy Dress logo

Reply from Mega Fancy Dress

Thank you for your feedback we take customer concern very seriously and endeavor to resolve all issues as quickly as possible.

However, we can only resolve issues once we've been made aware of them and our records show you have not communicated with us in regards to this order.

We also can confirm you have not sent the incorrect item back to us.

Please confirm the emails were sent to info@megafancydress.co.uk

We offer a 30 days return policy so you're welcome to send the item back to us as per this (the return address is on your invoice) and we'll issue a refund for it.

Sorry for any inconvenience caused.

Rated 5 out of 5 stars

Definitely good value, selection.

Just had 2 outfits, for my 60th birthday. One was too small, sent back for exchange, and all sorted within 1 week. Very good service, Megan very helpful, would use again. No problems.

November 21, 2019
Unprompted review
Rated 1 out of 5 stars

Avoid from this seller

Avoid from this seller. 2 Items been returned to seller the same pack, the same condition as was too small 18 th October . They still not refund me for 1 item yet and another refund only received 7 th November after lots of messages to them !! Is really annoying ... I’ve messaged via their website but it does not work as no one responded.. I’ve sent to info@megafancydress and Megan quick responded but it looks like they don’t want to pay refund.. Have anyone heard about restocking fee? We are paying post for delivery to our place and post to return to them back but refund only original payment for items without post refunds , and also they take 10% off restocking free from your refund .. It’s a big problem for refund.. Be careful with this site...Never buy again! ..Anna 11.11.2019

November 11, 2019
Unprompted review
Mega Fancy Dress logo

Reply from Mega Fancy Dress

Sorry, the item came too small. We have refunded you for both costumes, the second refund took slightly longer than the first to process.

As the item was not faulty we do charge a restocking fee and the item is returned at our customers' own costs. This is all included in our "delivery and returns policy" linked below.

Thank you for your feedback, we're sorry you weren't made fully aware of this and will look into how we can communicate our polices more effectively in the future.

https://www.megafancydress.co.uk/delivery-and-returns.html

Rated 5 out of 5 stars

Excellent

Great service! Second time I’ve used them for my daughters fancy dress costume. Only thing I would say my daughter is tall for her age (9 years old) so I went for the 11-13yrs and glad I did as the 8-10 wouldn’t have fitted her 🙈 Otherwise would highly recommend! Great prices and quick delivery.

June 21, 2019
Unprompted review
Rated 5 out of 5 stars

Iron Spider-Man so real!

I have bought many fancy costumes for my kids but the Iron Spider-Man for my 9 yr old had been a good investment. Good quality, the mask is Fab! Delivery and packaging it was fast And very good. In short I highly recommend Mega fancy dresses.

June 14, 2019
Unprompted review

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