Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
Company replied
Just had some great customer service from Catalina. I had issued with verifying apple pay and she was patient and very helpful. I'm now waiting for an email to confirm if my documents have been ac... See more
Company replied
I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but whe... See more
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Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
354 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Avoid site at all costs they frequently…
Avoid site at all costs they frequently log u out off games through bonus rounds and now there not paying
Youve been private emailing me back and fourth just refusing to pay wot I won
2 days on now asking for 2 months worth of bank statements wot a headache this site is
I won a 900£ line the game them froze and they do this
I have a screen shot and they still are trying to use every excuse they can think of to not pay out
And now they’re are point blank not replying BRILLIANT avoid at all costs
So now after apparently not being able to find my account they email to say it's sorted log in and the £900 winning payline still has not been credited
Awful site time to contact ecogra and financial ombudsman
Now they’re have closed the account seriously be careful on this site
They can complete withdrawals in 5 minutes verify u in 10 but apparently still reviewing matter in hand
The site tried to connect me to a WiFi zone seconds after my 21st spin of a bonus came in and froze re opened the game and didn’t add winnings CON
December 22, 2025
Unprompted review
Reply from Mega Riches
Hello Lee
We understand how frustrating it can be to experience interruptions during gameplay or have concerns regarding payments.
Please note that game sessions, including bonus rounds, are handled directly by our certified game providers. In the event of a disconnection or logout, the game state is automatically saved, and any unfinished rounds or winnings are restored once you log back in. No results or payouts are lost due to this.
Regarding payments, withdrawals are always processed in line with regulatory requirements and security checks. We would be happy to look into your situation and clarify what may be causing the delay.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to assist you further.
Kind regards,
Team Megariches
Always a great experience customer…
Always a great experience customer service always good thanks erik
December 11, 2025
Reply from Mega Riches
Hi Matthew,
Thank you for your kind review! We're glad to hear you’ve consistently had a great experience and that our customer service, especially Erik, has been helpful.
We appreciate your support and look forward to assisting you again.
Kind regards,
Team Mega Riches
Mohamed was great at helping resolve an…
Mohamed was great at helping resolve an issue I was having. Thanks again!
December 10, 2025
Unprompted review
Reply from Mega Riches
Hey there K,
We appreciate you taking the time to share your experience!
We will make sure that both Mohamed and the rest of the team hears your feedback, and if there ever is anything - our support is available 24/7!
Best of luck and regards,
Team Megariches
Deposit bonus wasnt clear.You get 100%…
Deposit bonus wasnt clear.You get 100% but you only get 10% of that after you wager some money.Then the free spins they gave me when i activated them i instantly lost the deposit bonus.Just a joke.
December 8, 2025
Reply from Mega Riches
Hello Fanis,
We understand that it can feel frustrating when bonuses do not work as initially expected. However, we would like to clarify that the structure of our Welcome Offer is clearly explained on the promotion's landing page and in the Terms and Conditions.
As you correctly noted, the bonus is paid out in increments. We state this as:
"The bonus is paid out in 10% increments of the maximum deposit match amount. This means for every 10% of the total wagering requirement satisfied, 10% of the bonus will be paid out."
Regarding your free spins, our system is designed to ensure maximum clarity on active promotions. If you activated a separate free spins offer, it is possible this may have altered the status of your active deposit bonus, depending on the specific offer terms at the time.
We strongly encourage all players to familiarise themselves with the specific terms and conditions of any offer they opt in to.
For full information on our welcome offer or assistance with any current promotions, please contact our 24/7 live support team via chat or email!
Best regards,
Team Megariches
Straight to the point and quickly…
Erik was Straight to the point and quickly sorted the issue.
December 8, 2025
Reply from Mega Riches
Hey Stephen!
We're glad that Erik has assisted you with your query, quick and easy! Should you have any additional feedback, please let us know.
If you need any further assistance, please let us know via live chat.
Best regards,
Team Megariches
Honestly horrendous
Honestly horrendous. Tried to deposit on 2 separate occasions last night and was declined however the money still left my bank account and they would do nothing to help what a scam.
December 2, 2025
Unprompted review
Reply from Mega Riches
Hi Mark,
Failed deposits that show as pending on your bank statement haven’t been taken by us; these funds are usually held by the bank and should automatically return to your available balance within their processing timeframe.
However, due to limited information provided, we are unable to locate your account to identify the exact reason for this.
We have requested further information, and once provided, we're happy to help you further with this.
Kind regards,
Team Mega Riches
AVOID
Used this casino for a while with no problems until now! I am having several issues with my account and no one is responding to me on live chat. I was not able to withdraw my £400 winnings as it asked for payment methods to be verified that I have used previously without issue. This was all done and I closed all the open loops with 4 withdrawal transactions and was told I should be able to withdraw now. Received 2 payments but 2 are yet to be received still pending even though withdrawals are instant with this casino and it is not giving me any other withdrawal options saying there are still open loops but there aren’t even though I’ve done everything I was asked to. Absolutely terrible service seems impossible to get money but yet they will still let me deposit. Avoid, awful company
December 1, 2025
Unprompted review
Reply from Mega Riches
Hello Donna,
We completely understand that it can feel frustrating when withdrawals are not going as expected.
We want to assure you that Megariches operate under strict regulatory requirements regarding Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.
These mandatory protocols are in place to protect both our platform and our players by ensuring the legitimacy and security of all financial transactions. While we strive to make this process as seamless and fast as possible, complex or inconsistent information can sometimes necessitate additional checks, leading to temporary delays in the release of funds.
As we are unable to locate your account based on the information provided, we have privately requested more information. Once we receive this information, our corresponding team can review this further and advise on the next steps going forward.
Best regards,
Team Megariches
Helpful staff
Oscar was really helpful when I had a problem with verification and sorted this via the online chat for me. Withdrawals always pretty much instant and no previous issues
November 30, 2025
Unprompted review
Reply from Mega Riches
Hey there.
Thanks for the feedback!
We're glad to see that Oscar assisted you swiftly with your issue.
Should you require anything else, please don't hesitate to reach out.
Best regards,
Team Megariches
Brilliant service and quick response
Brilliant service and quick response, Erik was so helpful and polite I wish all live chat was like this 👍.
November 29, 2025
Reply from Mega Riches
Hey Shaun.
Thanks for the feedback!
We're glad to see that Erik assisted you swiftly with your issue.
Should you require anything else, please don't hesitate to reach out.
Best regards,
Team Megariches
Adele was fantastic
Adele without a doubt was really lovely and helpful she put my mind at ease as i had a bit of a situation with account access through a fault of my own! But she resolved it for me which im very grateful for ❤️
November 28, 2025
Unprompted review
Reply from Mega Riches
Hey Katrina.
We're super glad that Adele assisted you and calmed you down when it came to the issue.
This feedback will be shared with her!
Should you have any questions or concerns, please feel more than free to reach out to us again.
Best regards,
Team Megariches
Has to be the most rigged site I’ve…
Has to be the most rigged site I’ve ever played on. Scatters are hard to get and when you do the pay out it always terrible and constantly terrible regardless of the stake or extra bonus you get. Tried and tested over a 6 weeks and it’s always the same roughly. I’d stay away. Always get a generic response from the team also , random RTP etc.
November 27, 2025
Unprompted review
Reply from Mega Riches
Hey Natefolan.
While we fully understand that losing is not always fun, all games on our platform utilise certified Random Number Generators (RNGs).
These systems are supplied by independent providers and are continually audited to ensure guaranteed fairness and compliance with regulatory requirements.
The outcomes you experienced are a result of standard chance and short-term variance, not manipulation. You can view this as flipping a coin; in theory it's 50/50, however, it is more likely to see temporary streaks of one outcome over another, especially over a short period of play. This variance is natural and does not indicate a faulty system.
We encourage all players to familiarise themselves with the mathematics of casino play, and our support team is available 24/7 if you would like more information on RTP or variance.
Best regards,
Team Megariches
Avoid at all cost they let me deposit…
Avoid at all cost they let me deposit and withdraw ah couple of times then kept my money everything didn't past vercation iv been putting on for weeks I'm taking it further honestly biggest scammers going wish I read reviews please save your money there terrible
November 25, 2025
Unprompted review
Reply from Mega Riches
Hi Kerrie,
As a licensed online casino, we are required to complete identity verification (KYC) once a customer reaches the verification threshold. After the threshold is reached, verification must be completed before any further transactions can be processed.
You have already received an email outlining the remaining documents needed to complete verification. Once these documents are provided and approved, we will be able to proceed accordingly.
Kind regards,
Team Mega Riches
Newly joined deposited £500
Newly joined deposited £500, not a brass win on any of the games no bonuses. They called me and asked me how I'm enjoying the site and did I know I was on a £300 loss at the time i said yes im fully aware all you're games are dead no wins. Never have o joined a site and it not had a withdrawl safe to say I won't be playing here again
November 1, 2025
Unprompted review
Reply from Mega Riches
Hi Faye,
All games on our site operate using certified, independently tested RNG (Random Number Generator) systems. This ensures every spin or round is entirely random, cannot be predicted, and cannot be influenced or adjusted by either the player or the operator.
We remain fully committed to promoting safe play and providing the safer gambling tools needed for players to stay in control.
Kind regards,
Team Mega Riches
I've played so many casinos and most of…
I've played so many casinos and most of them are really bad but after playing the slots on mega riches I take it back for the other sites.
This site never gives bonus or scatter games. You can keep playing and nothing will come. You wont even get half your stake back after 10 spins like most casinos..
This is far the worst site for slots and il be deleting my account asap..
After reply.
Short period of time you say.
Well ive been playing for a while and its an unfair site.
That old bull about chance is ridiculous and you know it.. its by far the worst site ive ever played. You must think we've come off a dinghy.. we can all say things are fair but the truth is its not.
I will spend a lot of time convincing people your site is terrible and to go join another site..
You will say is regulated but we know the jackpots go to bots and not real people
November 17, 2025
Unprompted review
Reply from Mega Riches
Hello Chris,
As a licensed and regulated operator, all games on our platform utilize certified Random Number Generators (RNGs). These systems are supplied by independent providers and are continually audited to ensure guaranteed fairness and compliance with regulatory requirements. The outcomes you experienced are a result of standard chance and short-term variance, not manipulation. You can view this as flipping a coin; in theory it's 50/50, however, it is more likely to see temporary streaks of one outcome over another, especially over a short period of play. This variance is natural and does not indicate a faulty system.
We encourage all players to familiarize themselves with the mathematics of casino play, and our support team is available 24/7 if you would like more information on RTP/variance.
Our customer support team can also assist you in deleting the account should you still wish to follow through with it.
Best regards,
Team Megariches
I never leave reviews but unfortunately…
I never leave reviews but unfortunately the site has really let me down recently. I won almost £200 on bingo and it has been stuck in my bingo balance for a month now. I been In touch every few days to see how long it will take to resolve my issue so I can withdraw and keep getting the same update each time. No new information at this time! There's no one to contact only the support team who have the same reply from every agent. 4 weeks to resolve an issue is a joke if im honest. I cant move the money cant use it nothing it's just stuck there. The agents are lovely but I'm sick of waiting. Just be pre warned you may win but might not get your winnings!
October 17, 2025
Unprompted review
Reply from Mega Riches
Hello Kirsty,
Thank you for sharing your experience. We completely understand how frustrating it must be to have your winnings delayed, and we appreciate your patience while we work on resolving this. We can confirm that your case is currently with our Technical Team, who are actively investigating the issue to ensure it’s properly fixed.
Our Support Team will update you as soon as new information becomes available. We truly value your understanding and patience in the meantime.
Kind regards,
Team Megariches
I had one question
I had one question, the service was good and Erik was very polite!
November 5, 2025
Reply from Mega Riches
Hey there Jonna,
That's so great to hear! We really appreciate you taking a moment to share this.
We're thrilled that Erik was polite and provided you with good service when you had your question. We'll definitely pass along your kind words to him.
You're always welcome to contact us anytime you need help!
Best regards,
Team Megariches
Highly recommend tbh!
In all honesty I've had a really good experience with these personally, only played with them for a short amount of time, and won a few thousand! Withdrew without a problem and very speedy! But the reason I'm giving a 4 star out of 5 is for the fact since then, I haven't been able to play on the site, like I load it up, I put my login details in, press sign in and its just taking ages to load up, you wait, nothing! and then an error page comes up if I remember rightly (not done for a while) and it's something to do with cookies or your browsing history you have to clear it or something, done it once after messing around for probably an hour because I'd never had to do it before, and it worked and I carried on as normal, but then the next time I wanted to sign in, again, the same thing and I'd forgotten how to clear the Trash and couldn't be bothered to spend another hour of my time, figuring all that out when I'm ready to play some slots like! So I've just moved away from them unfortunately! I'd never experienced that before ever on any site and makes it feel like your site is dodgy for some reason when it's not like and if you wasn't having to do that everytime you log in, this would be an easy 5 star because you promote loads of decent games, and multiple providers, the lay out and design is fantastic and easy to navigate, you can see all of your last played games, which is great! The filtering system for searching games is brilliant! The loyalty reward system and Weekend booster is good! And overall it feels like your slots on a general just seem to play alot fairer than most sites, and it makes for a nice experience and a pleasure to play at your site! So thank you mega riches!
December 23, 2024
Reply from Mega Riches
Hey Dave.
Thank you so much for your honest feedback and we're glad that you enjoyed the games on the site along with our weekend booster system.
In regards to your mentioned issues, please make sure to have the resent version of the browser, additionally, clearing cache and cookies could help with small technical issues like loading buffering or lag on the site.
If you do keep encountering such issues please take any screenshots with errors and reach out to us on live chat or email so we can have it reviewed further.
Best regards,
Team Megariches.
Reply from Mega Riches
Hey John!
We're really glad to see that the agent help you with your query.
Should you require anything else, please feel free to reach out to us again.
Best regards,
Team Megariches .
Reply from Mega Riches
Hi Brian,
We’re delighted to hear you found our support team helpful and that we were able to assist with everything you needed!
If you need any further assistance or have any questions, our team is always available via live chat and email.
Kind regards,
Team Megariches
Signed up
Signed up, deposited and was able withdraw then all of a sudden after the withdrawl they need documents, so I provide the documents, but for some reason its been 4 days and still cant play, just think its poor practice after my £100 withdrawl they need documents and suspend my play: edit its now 5 days and still not done, yet all the other documents took less than an hr, i provided the additional info requested and still nothing, might keep an update log going to see how long it takes to verify 1 document lol
October 24, 2025
Unprompted review
Reply from Mega Riches
Hi Peter,
Please note that as a licensed online casino, we are required by regulation to conduct verification checks at certain stages of account activity.
Transactions can be completed without verification only up to a specific threshold. Once this limit is reached, verification becomes mandatory to ensure compliance and the continued security of all player accounts.
As the details provided are limited, we are unable to locate your account to review the specifics of your case. We’ve requested additional information and, once received, our team will be able to assist you further.
Kind regards,
Team Megariches
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