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Melbury&Appleton Reviews 2,609

•
TrustScore 4.5 out of 5

4.6

Restaurants & Bars
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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality and unique selection available. Many reviewers also commend the efficient order process and the prompt, well-packaged delivery service, which ensures items arrive in perfect condition. However, some customers expressed dissatisfaction with specific aspects. A few people reported issues with damaged items upon arrival, such as caved-in tins or broken biscuits. There were also concerns about the short best-before dates on some products, with one reviewer finding an item tasted rancid. Additionally, a small number of customers were unhappy with the non-recyclable packaging used for deliveries.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers praise the delicious and authentic Italian items,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and quick delivery,... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent Italian pasta,... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight that placing an order is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good website, easy to use, great range of unusual, quality products. Quick delivery, a happy repeat customer. Only one complaint and that is the non recyclable packing used to ensure products arrive i... See more

Rated 5 out of 5 stars

The lemon marmalade is heaven in a jar. The bristots are a present. They look delicious. I hope I get one when they are open. Package arrived on time, well packed and excellent ongoing communicatio... See more

Rated 5 out of 5 stars

Nothing much to say. I ordered something; Melbury and Appleton shipped the correct product to me very quickly. The product was breakable, but was well packaged and the quality is superb. Have used... See more

Rated 5 out of 5 stars

The parcel was very well packaged (individual jars wrapped in bubble wrap). The marinara and puttanesca sauces were absolutely delicious. They also have a large selection of Mediterranean food. Easy... See more

Company details

  1. Restaurants & Bars

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
I was well informed regarding delivery and given the option of out to nominate a neighbour S my stuff had to be signed for.
The clams arrived in bottles but so well packed that everything was sup herb. I was also give. Instructions what to do if the product was damaged. The product was excellent. I will buy from them again. Truly a 5 star service from initial order to delivery and excellent quality. Thank you a pleasure to deal with you .

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

An important fixture on our Christmas Grocery Shopping

Every year we return to Melbury & Appleton, and every year it exceeds our expectations. The selection seems to be ever expanding, but the constants remain and we are always very impressed with the products. I am also always pleased with the rapid delivery, care and attention to the packing of the items, and the sheer ease with which this annual set of purchases are fulfilled. I really should start looking at other points in the year where I can utilise Melbury & Appleton more, I am sure I would not be disappointed!

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Always reliable

Always reliable, good prices for things you can't easily find elsewhere. Quality is excellent!

December 4, 2023
Unprompted review

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