Melijoe Reviews 226

I’ve tried contacting you guys twice through email and once over the phone. I purchased 2 items from your company and haven’t received my items as of yet even though it’s saying delivered. It wasn’t delivered to me.

I’m trying to return the jacket and I’m not able to online
Your contact number doesn’t work and nobody returned my previous email

Everything was Ok till the end of February. Something has happened with payment methods on the website. My card is not accepted anymore. PayPal option also disappeared.
Hope Melijoe return Adyen payment provider and PayPal.
Regards
Kat

Took forever to arrive with paying 20 dollars for shipping

Good quality of the clothes and customer service

I-when ordering you should ask a confirmation of the email address.. and other payments methods could be proposed (PayPal)
Should be able to. Relate an account to f/u orders

First time ordering from Melijoe, and getting very frustrated. Package arrived over a month ago with half of the items missing, in two UPS boxes taped together. I contacted their CS, was told that they would investigate for 20 days and reserve the missing items for me to ship later if necessary. After weeks of no updates, I contacted them 5 days ago and was told that the investigation was concluded and the items couldn’t be located, so I could receive replacement items if I still wanted to. I responded right away and confirmed that I still wanted my items sent to me. I haven’t heard back since then, no confirmation, no order number, just dead silence. This is straight up scam and theft if they take your money and don’t send you the items you paid for. Never expected something like this from a EU company, and I’ve placed many orders with other overseas companies before. Ticket number 1653050

Have several experiences purchasing from their website.
It was good at first, but after one experience with a package being lost I became disappointed with them. As many other reviewers experience, I wrote to customer service twice amd never received a reply.
After a while, I thought about giving a last try with them the day before yesterday.
However, after completing checkout, I did not receive any order confirmation (the payment seems to be reserved). Maybe they've received a larger number of orders recently, or there is some problem with their website.
Regardless of the outcome, such unstable service quality made me completely give up the idea of ​​continuing to be their customer.

My experience with this company was absolutely fantastic. From start to finish, I was thoroughly impressed with their exceptional service and attention to detail. One aspect that truly stood out was their commitment to meeting their customers' needs, as exemplified by their efficient Express shipping option. I decided to opt for the Express shipping service, and boy, was I thrilled with the results! Not only did they fulfill their promise of speedy delivery, but they went above and beyond by ensuring that my package arrived just in the nick of time. It's worth mentioning that this level of reliability is often hard to come by in today's fast-paced world, but this company truly exceeded my expectations. I couldn't have asked for a smoother experience, and their dedication to timeliness left me feeling both grateful and impressed. In a world where promptness is key, this company has truly mastered the art of delivering on their promises, making them a top-notch choice for anyone seeking exceptional service.

I love melijoe. High quality and very fashionable

The worst retail experience ever. I purchased one pair of slides for my twins and they fit fine. I then purchased a second pair in the next size up because they didn’t have anymore in the size I first ordered. When the second pair arrived it was way too big so I decided to return. Little did I know the return was going to cost me almost $50! It is not clear on their website that a return would be that expensive! Since a return label is provided you would think that you are not being charged for the return. If I’m being charged for the return I should be the one to choose the shipping method. I have never experienced anything like this before and I will never shop with them again. It’s a shame because you can’t try things on before you buy because it’s online. This is my first experience with them and it was horrible.

MeliJoe is simply the best place to shop for the best quality children’s clothing. It’s the best selection, best variety, best pricing which means a price for every pocket book. They also have fantastic sales and customer service. Shipping costs are very reasonable as well. I cannot recommend them more highly. I refer them to all new mothers and buy for friends and for my grandchildren.

Trying to do a return I’m missing invoices and no one is getting back to me

Bought quite a few items and due to random sizing had to send a couple of them back. I opted for an exchange to the next size instead of a refund. I sent these items back (at my own cost) and the 13th Dec and still haven’t received a replacement or refund and it says my package is still in Swedish customs. I’ve tried to speak to customer services, but have only had a response the first time and have been ignored since.
Atrocious customer service that makes it not worth ordering from them in case you have an issue. Has I had known it would take so long I would have just kept them items and moved them on myself as now I’m without the money and have had to buy replacements as it’s taken so long. It’s shambolic and the lack of response from customer service is unacceptable.

I have recently ordered some items from Melijoe. All the items came in sizes which didn't correspond to what they were guiding on the website so I have having to exchange everything sent. It now transpires that not only do you have to pay for returns, but you have to return the items to Sweden which costs a small fortune and there appears to be customs duties on top of that! Customer services have been no help whatsoever in working out how to go through the customs process and explaining how to go about this, I have been so disappointed by everything Melijoe have done

Ordered a Tommy Hilfiger boys jumper a week before Christmas and came the week of Christmas I was so happy that it came in time. It’s gorgeous the only thing I have to say is when I checked the labels as I needed to wash it and couldn’t help see that it says made in turkey and his Tommy Hilfiger coat says made in China when googled where they make the clothing items it says Vietnam, China. Which has me wondering if I’m paying prices similar to the real for something which isn’t real.

*edit* 15 days have past with no resolution offered by Melijoe yet. If you don’t mind having your hard earned money taken from you and kept for 1 month while an ‘investigation’ takes place while they try and find the parcel, you’re probably ok to order from them! Still waiting for refund or replacement a month down the line.

Parcel apparently delivered but wasn’t left anywhere. Contacted customer service and told to wait 15 days for this parcel to magically appear. Very disappointed as ordered in time for Christmas holiday but left with nothing and they refuse to send a replacement until 15 days have past.

First of all, we miss communication and got cancelation..

But they gave me really good response and fast shipping for new order.

I’m happy . Recommend this shop!

Thank you so much ..

they sent me a shoe size 8 for an three year old instead of the ordered size 12.. when I tried to contact online, the system kept crashing, when I rang to tell them they said "OK, can you upload a picture", "we don't believe you ordered the size 12 (which was confirmed in my order confirmation email) because it says here size 8 and we don't make mistakes - when I explained, she said: "OK" - when I suggested a better way to deal with this would be to maybe apologise instead of saying ok as it clearly was not ok - she said: "well I don't know what I should be sorry for....." Would a customer bother to ring Sweden from the UK and make stories like this up? Have they ever heard of customer service and how to be polite? If this girl worked for me I would insist on some in house training ... however, what really matters is as no replacement can be offered since the item is sold out, and as I really felt treated incredibly rudely, Melijoe has lost my custom going forward and I shall never buy from you again. Sorry guys, not a good experience! Train your staff!

My order was supposedly delivered over 3 weeks ago. Nobody was home, there was no card through the door, no neighbours took in the delivery. I started a claim/investigation with the courier and melijoe. I was told the investigation would take 15 working days, we are now beyond that and melijoe are not responding to any contact! So I've still not got my order, and I'm still out of pocket. Shocking customer service.