I’ve tried contacting you guys twice through email and once over the phone. I purchased 2 items from your company and haven’t received my items as of yet even though it’s saying delivered. It wasn’t d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything was Ok till the end of February. Something has happened with payment methods on the website. My card is not accepted anymore. PayPal option also disappeared. Hope Melijoe return Adyen p... See more
Company replied
Ordered many times from them, this time didn't receive the products. Called Melijoe every week and keep asking me to wait for a few days. Two investigations opened from DHL both indicate the package w... See more
Company replied
The order that I placed on Melijoe’s online catalogue two weeks ago was shipped from Nantes France and arrived on my daughter’s doorstep in Vancouver Canada in 4 days! I was super impressed at the sp... See more
Company replied
Amazing customer service!!
Amazing customer service!!
I haven’t actually received customer service as good as this in a very long time.
The lady (unfortunately I forgot her name) on the phone went above and beyond to help me with my order, which had arrived too big for my son.
10 stars I will definitely be shopping here again.
October 24, 2022
Unprompted review
Reply from Melijoe
Dear Taylour,
Thank you for taking the time to leave us a review.
We are so pleased to read that you are satisfied with the assistance you have received from our Customer Service.
Please do not hesitate to reach out to our Customer Service again if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
awful service
awful service. package came very late. i sent a few emails and none were answered. very poor
this is my order number which i included before.....order M1523801
October 26, 2022
Unprompted review
Reply from Melijoe
Dear customer,
Thank you for your message and for taking the time to leave us a review.
I am sorry to hear that you are dissatisfied with your experience. We can sadly not see that you have tried to contact us regarding this order. For future reference, you can find the contact form on our website under customer service.
The shipping method you placed the order with takes 4-8 business days. Your order was delivered within this time frame as the order was placed on Oct 24th and delivered Nov 3rd.
Kind regards,
Melijoe
I Love Melijoe for my 4 yr old twin…
I Love Melijoe for my 4 yr old twin granddaughters!! They sell the hottest cutest best clothing for kids. I've been shopping here since they were born. Great everything from ordering, quality, delivery, packaging and customer service!! Melijoe's the best place for kids clothes!!!!
September 2, 2022
Unprompted review
Reply from Melijoe
Dear Rene,
Thank you for taking the time to leave us a review.
It makes us very happy to read that you are satisfied with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
Love using Melijoe
Love using Melijoe. Beautiful stuff, quickly packed and posted. Always happy!
August 26, 2022
Unprompted review
Reply from Melijoe
Dear Mrs O Stevenson,
Thank you for taking the time to leave us a review.
We are glad to read that you are happy with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
Spectacular selection of the most…
Spectacular selection of the most stylish children’s clothes. Wonderful service, great sales and speedy delivery!
August 10, 2022
Unprompted review
Reply from Melijoe
Dear Charlotte,
Thank you for taking the time to leave us a review.
We are glad to read that you are happy with our selection of children clothes, sales, service and the fast delivery.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
THE BEST KEEP ON GOING !!!
July 15, 2022
Unprompted review
Reply from Melijoe
Dear Mindy,
Thank you for taking the time to leave us a review.
We are glad to read that you are happy with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
Every aspect of purchase was great
July 14, 2022
Unprompted review
Reply from Melijoe
Dear Mrs Smith,
Thank you for taking the time to leave us a review.
We are glad to read that you are happy with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
I love ordering from Melijoe
I love ordering from Melijoe. The selection is great, shipping fast and reliable. Highly recommend it!
July 11, 2022
Unprompted review
Reply from Melijoe
Dear Natalia,
Thank you for taking the time to leave us a review.
We are glad to read that you are happy with our selection of clothes and the fast delivery.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
Excellent merchandise and service
April 30, 2022
Unprompted review
Reply from Melijoe
Dear Customer,
Thank you for taking the time to leave us a review.
We are pleased to read that you are satisfied with our shop.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Have a lovely day!
Best regards,
Melijoe
Melijoe is BRILLIANT
Melijoe is BRILLIANT! There's a great variety of beautiful clothes to choose from and they have very efficient delivery - every time.
April 26, 2022
Unprompted review
Reply from Melijoe
Dear Customer,
Thank you for taking the time to leave us a review.
It makes us so happy to read that you are this satisfied with our range of clothes and the fast delivery.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Have a lovely day!
Best regards,
Melijoe
I loved all the clothes that I…
I loved all the clothes that I purchased for my grandchildren. My order was processed immediately and delivered promptly.
I am very pleased with the purchase and the service.
Ilana Karas
April 10, 2022
Unprompted review
Reply from Melijoe
Dear Ilana,
Thank you for taking the time to leave us a review.
It makes us very glad to read that you are pleased with your purchase and the service.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Best regards,
Melijoe
great selection
great selection, up to date inventory, very fast shipping, no hidden fees (like VAT)
March 31, 2022
Unprompted review
Reply from Melijoe
Dear Alexis,
Thank you for taking the time to leave us a review!
We are pleased to read that you are satisfied with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Best regards,
Melijoe
THEY CHARGED ME 40% OF TOTAL ORDER COST…
THEY CHARGED ME 40% OF TOTAL ORDER COST FOR RETURN! There are plenty of customer-oriented online platforms with adequate return policy to avoid Melijoe!
March 30, 2022
Unprompted review
Reply from Melijoe
Dear Tatyana,
Thank you for taking the time to leave us a review.
We have a return cost that will be deducted from your refund once the return is registered at our warehouse. You can find this information and more at our website through the link below.
https://help.melijoe.com/hc/en-us/sections/360004614319-Returns-Exchange
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Best regards,
Melijoe
Melijoe claim no knowledge of my call…
Melijoe claim no knowledge of my call and say there are neither records or trace of call having been received. I had called them querying their prices and during the call the assistant offered to reduce the items by £10 if I kept the dresses. This is very disappointing
March 23, 2022
Unprompted review
Reply from Melijoe
Dear Simon,
Thank you for taking the time to leave us a review!
I can see that you have received help from our Customer Service regarding this matter. I hope that you are pleased with the solution.
Please do not hesitate to reach out to our Customer Service again if there is anything we can assist you with.
Best regards,
Melijoe
High quality clothes and service!
Whenever I order my kid’s clothes through Melijoe I receive the package so fast, especially for international shipping! It’s also packaged so beautifully every time. I recently made my first exchange for a new size and that was extremely easy and happened in a very timely manner. Thank you for selling beautiful clothes for kids, and having amazing customer service!
March 19, 2022
Unprompted review
Reply from Melijoe
Dear Brittney,
Thank you for taking the time to leave us a review!
It makes us very glad to read that you are happy with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Best regards,
Melijoe
My experience
My experience
Melijoe is absolutely the place I go to buy darling clothes, especially for my grandbabies! The staff has always been professional and most helpful without attitude which doesn't happen quite often with other stores. They always make me feel welcomed on the phone and that they are happy to get my business. The only complaint I have is that the "check out form" should be more clear regarding the "delivery to" address. I have filled it out wrong having the package coming to me in the US instead of going to Hong Kong. On my next order I will call Melijoe to help me with this.
Sincerely Mary
March 12, 2022
Unprompted review
Reply from Melijoe
Dear Mary,
Thank you for taking the time to leave us a review!
We are so pleased to read that you are so satisfied with your shopping experience with us.
We do appreciate your feedback regarding the delivery and will forward it to the responsible department.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Best regards,
Melijoe
Most of all
Most of all, I love MJ's quick delivery. I also order online from a USA company but delivery takes twice as long. Of course, my granddaughter and her mother are always dazzled by Melijoe's clothing.
March 12, 2022
Unprompted review
Reply from Melijoe
Dear George,
Thank you for taking the time to leave us a review!
We are very pleased to read that you are so satisfied with our products and delivery time.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Best regards,
Melijoe
Great customer Service
Great customer Service, my purchase always arrives promptly and beautifully packaged regardless if it is a full price or at a discount. Great selection of goods, in all sizes and price ranges.
March 10, 2022
Unprompted review
Reply from Melijoe
Dear Mo,
Thank you for taking the time to leave us a review!
It makes us very glad to read that you are happy with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Best regards,
Melijoe
It would really help me to shop on your…
It would really help me to shop on your website if you had models wearing the actual clothes I can see how the clothes fit
March 8, 2022
Unprompted review
Reply from Melijoe
Dear Barbara,
Thank you for taking the time to leave us a review!
Thank you for your feedback regarding having models on the website. We do appreciate it and will forward it to responsible department.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Best regards,
Melijoe
Love the quality of the service and the…
Love the quality of the service and the products at melijo!!
March 7, 2022
Unprompted review
Reply from Melijoe
Dear Rosemarie,
Thank you for taking the time to leave us a review!
We are so pleased to read that you are satisfied with our service and products.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Best regards,
Melijoe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.