Melio Reviews 727

Really really disappointing - I had done a test with Melio last year and it was great, this time it was awful. Took almost a month to get my results (only got them because I sent multiple emails), then the results were not uploaded properly, and I still don't have the data. Not able to get help from anyone despite many more emails. Really not worth the money.

It was a great experience and super affordable tests!

Very satisfied with the experience from the beginning (support of customer service to select a test) until the end (personal medical doctor interaction)!

It is a very good expierence for the test. The lady who did the blood extraction is very polite and the progress is also very fast.

The results are given quick along with the recommendation. Great service!

Do not use them!! Spent $120 for 2 hour covid test, went to the lab for the test this morning and have not received results. When i contact the email they say they are closed on saturdays!!!!! Definitely going to miss my international flight. so upset.

Impressed with the report and analysis.

Bought the comprehensive test - Profile Plus for Euro 100 and it is really worth it. The process was pretty fast and professionally conducted.

The reported started with doc's advice and suggestions on both diet plan, areas to take note of. Thereafter there is an graphical chart and detail report to give you a choice if you wish to see the simplified edition or a comprehensive reporting style.

Highly suggest to take the comprehensive package that gives you an in depth perspective about your health.

Hope the sharing helps.

This was very helpful. Excellent service.

I ordered a COVID test, the lab opened very late.

Results never came, causing me to miss an international flight! Customer service informed me there was nothing they could do.

Cost to me of their incompetence will be much more than the price of the test.

Flo was professional and provided the information I needed.

I get a clear information from Madame Janire, regarding how to reserve an RT-PCR Test for my clients in Madrid. Thank you very much.

Janire was very helpful with my queries and I got the answers I was looking for.

I don't know how these guys have 4.8 stars?!
I bought a test for 199 Euro and immediately received an email with a code from Melio, telling me to go to one of their centres with that code and my ID document for the test to be performed.
I found a centre on their website and the website said the hours were 08:00 to 18:00hrs, with no prior appointment needed.
I went to that centre at 13:00hrs a couple of days later. The person at the reception/information desk didn't recognise Melio, but they called the laboratory. A guy came from the lab, looked at my Melio code, and said "You must have more documentation than that!" It was not enough. Also, the hours were 08:00 to 11:00. I just had to go back home. I lost 1/2 a day and made an 80km round trip for nothing.
In Melio's favour, as soon as I got home I sent a complaining message and within 5 minutes my money was returned. But it is a strange company that sells you a service that - oh let's see maybe it will work! Then when it fails miserably they basically say - "hah! We were just kidding about that service. Here's your money back."

Ana was super quick, friendly and helpful