Had a Vendor that Payment did not go through. Other than pushing you off to thier Bot for a problem I knew the autmation could not solve without a real person. Brady looked into the solution and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called in needing assistance for bill pay for my QuickBooks desktop. Lulu was extremely professional, helpful and polite. While we were unable to accomplish what we needed on the call, Lulu followed... See more
Company replied
The AI chat bot BAD; Human service GREAT. The email Melio was not very well worded to guide me to what I needed to do. The AI chat bot was utterly useless until it finally gave me the option of con... See more
Company replied
Sara V should get a raise. She replied with multiple emails and helped me understand the options for my Fast ACH payment. I got the run-around with Melio chat who said I had to contact Intuit. I calle... See more
Company replied
Company details
- Business to Business Service
- Accounting Software Company
- Alternative Financial Service
- Money Transfer Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Contact info
18 West 18th Street, 8th Floor, 10011, New York, NY, United States
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Melio only pays domesticly
Melio took my money to make international payments. The payments failed because "We’re making updates to our systems as we secure state money transmission licenses. To support these changes, we’re transitioning to a new provider for international payments.
As a result of this, international payments will be temporarily paused. You can still use Bill Pay for domestic payments without interruption.
We understand this may impact your business, and we’re working diligently to restore the service as soon as possible. We’ll notify you promptly when international payments are back up and running".
However, they don't disclose this when you attempt to make the payment. It just defaults to domestic ACH (which is impossible). They say they will refund my money in 3-5 business days. This is unethical if not fraudulent business practices.
May 14, 2025
Unprompted review
Reply from Melio
Hi Jane,
We’re sorry to hear you feel this way, and we truly appreciate your feedback. We’re always working to improve and would love the chance to address any concerns you may have. Feel free to contact us directly via reviews@melio.com with your account details and any relevant information. Our team is ready to assist and investigate thoroughly.
Best,
Team Melio
Speedy and accurate information.
May 12, 2025
Unprompted review
Reply from Melio
Hi Jason,
Thanks for your feedback! We're glad to hear your experience was speedy and accurate. This is what we strive for! Let us know if there's anything else we can support you with!
Best.
Team Melio
the communication was clear and very…
the communication was clear and very quick. We solved the issues within a day. Isabel was amazing!
May 8, 2025
Unprompted review
Reply from Melio
Hi Ash, thank you so much for your kind words! We're thrilled to hear that communication was clear and that everything was resolved quickly. If you ever need anything else, we’re always here to help.
All the best, Team Melio
Deshana is awsome!
Deshana was very helpful and was able to answer all of my questions. I appreciate your help!
May 8, 2025
Unprompted review
Reply from Melio
Hi Maria, thanks for sharing your feedback with us. We're glad we were able to get you the answers you needed. We'll be sure to pass this along to our internal team!
All the best, Team Melio
Great customer support experience!
The wait for a customer support agent on the live chat was not long, they were very helpful and clearly communicated what was needed to change the owner of our business account.
May 8, 2025
Unprompted review
Reply from Melio
Hi Mimi, thanks for your feedback. We're glad to hear the process was clear and that our team was able to assist you efficiently with the ownership change. Let us know if there's anything else we can support you with!
All the best, Team Melio
Stop payment & Reissue- Rep Paola
Your rep, Paola, made my experience great. I needed to cancel a payment due to incorrect payment details and she helped me through it on the spot. I was discouraged when I realized I would have to go through a chat to get my issue resolved, but Paola made the experience easy.
May 8, 2025
Unprompted review
Reply from Melio
Hi KB,
Thank you so much for sharing this—we’re thrilled to hear that Paola turned your experience around! We completely understand how frustrating it can be to face an issue like incorrect payment details, especially when it feels like it might be a hassle to resolve. We're so glad Paola was able to jump in, make things easy, and leave you with a great experience!
We’ll be sure to pass along your kind words to her and our team. Let us know if you need anything else!
Best,
Team Melio
Easy and fast help
All of my questions were answered quickly and was able to confirm everything I needed to. Donovan was great!
May 8, 2025
Unprompted review
Reply from Melio
Hi Jimmy, thank you so much for sharing your experience with us! We're thrilled to hear that Donovan was able to assist you quickly and thoroughly. We'll be sure to pass along your feedback. Feel free to reach out anytime if you need further assistance—we’re always here to help.
All the best, Team Melio
Reply from Melio
Hi Chetan,
Thank you for sharing your experience! We're thrilled to know our support team was able to assist you quickly and efficiently — that’s what we strive for. If there’s ever anything else you need, don’t hesitate to reach out.
Best,
Team Melio
Friendly and helpful!
May 7, 2025
Unprompted review
Reply from Melio
Hi Cora,
Thanks for sharing your experience with our Support Team. This is fantastic to hear! We’re so glad our Support Team made a helpful and friendly impression. It’s always our goal to make things as smooth and positive as possible for you!
Take care,
Team Melio
My business received an email today…
My business received an email today from this billing service. It was an emailed invoice from a construction company that we have never done business with. I phoned Triton Construction and no one answered the phone there. I then went to the Melio web site to find a C/S phone #. No phone #. They wanted me to chat or email but I had to login 1st. Not interested and not a customer. Now I will never be a customer. The email to us was in error or is was some nefarious email. I was not going to open the attached PDF perported invoice. No C/S with Melio either. Alot of unecessary work for me when someone just taking my phone call and directing me the correct dept. would have cleared this up in five minutes. Word to the wise ......do not use the services of Meliopayments.com
May 7, 2025
Unprompted review
Reply from Melio
Hi Jay,
We’re truly sorry for the frustration and confusion this experience has caused you. We completely understand how unsettling it can be to receive an unexpected invoice, especially from a company you’ve never interacted with, and without a straightforward way to get answers.
From what you've described, it sounds like the invoice you received came from a business that uses Melio’s platform to send payments or invoices. It’s possible they may have mistakenly entered your email address or contact details instead of their intended recipient’s. If that’s the case, you can safely disregard the message if you do not recognize the company or have no record of doing business with them.
We appreciate you taking the time to bring this to our attention. While we don’t offer a phone line for non Melio Boost Subscribers, we’d be glad to look into this further for you. If you’d like us to investigate, please feel free to email us directly at reviews@melio.com so we can assist you directly.
Take care,
Team Melio
Poor UI, failed Xero integration, mixed (at best) support
We used Bill.com for several years and then, one month ago, switched to MelioPayments.com. If I hadn't pressed all our current vendors to use MelioPayments, I would now switch back to Bill.com. As it stands, I'm paying for both Bill.com and MelioPayments, to avoid even greater problems with our A/P and payments. I'm trying to be fair by awarding two stars, since the basic payment functionality works, but I would warn others considering Melio to look elsewhere. Maybe someday MelioPayments will be a serious alternative to Bill.com, but not today (May 6, 2025).
Our biggest problem is that we use Xero for accounting. Where Bill.com *always* properly synced with Xero, MelioPayments has literally *never* synced properly, and *always* synced improperly -- syncing new Xero *customers* by creating *vendors* in Melio, failing *completely* to sync either bills or payments to Xero, and failing to match vendor records even with identical company names. I've been doing manual re-entry in Xero of every AP transaction since we started. I've provided lots of specifics to Melio support, but there is "no estimated date for resolution" of these pretty obvious bugs.
Unfortunately there are more problems: When inbound emails arrive at the email address Melio created for our company, Melio tries to read these to create bills -- and screws up nearly every time, creating bogus bills for unrelated attachments and for in-email comments, and failing to accurately scan actual bills. To create or process a bill in Melio, we need to enter a Xero account -- but Melio *ignores* account numbers from Xero, and does a very poor job trying to match *account names/descriptions*. I've spent extra time on every single transaction trying to search for and match to the right Xero account, even when I know exactly what it is.
MelioPayments has friendly and responsive support -- unfortunately they have never actually succeeded in resolving any problem. We had a problem where a vendor responded to a Melio request for ACH information, made an entry mistake, asked Melio to help them fix it ... a week later, Melio had done nothing, the payment had failed, and the funds were "automatically" sent back to us, with more than *2 weeks* elapsing from the time we sent the payment to the time when we got the funds back -- only to send them again immediately to our vendor.
I had really hoped for MelioPayments to work for us. But now I regret making the move to MelioPayments, and I cannot recommend it to others.
May 4, 2025
Unprompted review
Reply from Melio
Hi Daniel,
We’re really sorry to hear that your experience with Melio hasn’t met your expectations—especially after making the effort to transition your vendors. We understand how frustrating these syncing and processing issues must be, and we truly appreciate the time you’ve taken to provide detailed feedback.
We’ll make sure your comments are shared with our product and engineering teams to help guide future improvements. In the meantime, we’d love the opportunity to understand more about where things went wrong and see if there's anything we can do to help make it right. Please feel free to reach out directly at reviews@melio.com.
Take care,
Team Melio
Deirdre Was wonderful and very…
Deirdre Was wonderful and very knowledgeable.
May 6, 2025
Unprompted review
Reply from Melio
Hi there, thank you for your kind feedback. We're thrilled to hear that Deirdre was able to assist, and we will be sure to share your feedback with her—it will make her day!
All the best. Team Melio
great experience!!
May 6, 2025
Unprompted review
Reply from Melio
Hi there, thank you for sharing your feedback with us. We are happy to hear you had a great experience with us and appreciate you choosing Melio!
All the best, Team Melio
She was to the point and got my answers…
She was to the point and got my answers fast
May 5, 2025
Unprompted review
Reply from Melio
Hi Ken, thank you for your review! We're so glad to hear you received quick and efficient support — that’s exactly what we aim for. If you ever need anything else, we’re always here to help.
All the best, Team Melio
Landry was incredibly helpful
Landry was incredibly helpful. I paid an invoice but by the time you went to collect your fees, another charge came in on my card causing the charge for your fees to be declined. Landry walked me through the process and was able to get my payment through and the processing fees charged. He was very patient, knowledgeable and understanding. Appreciate the EXCELLENT customer service very much. You are fortunate to have Landry in your employ.
May 5, 2025
Unprompted review
Reply from Melio
Hi there, thank you so much for taking the time to share this thoughtful review! We’re thrilled to hear that Landry was able to provide the support you needed and turn a frustrating situation into a smooth resolution.
We truly appreciate your feedback and your continued trust in us. If there’s ever anything else we can do to help, please don’t hesitate to reach out.
All the best, Team Melio
Friendly and quick to help.
May 5, 2025
Unprompted review
Reply from Melio
Hi Kristin, thank you for sharing your feedback with us. We are glad to hear you received friendly and quick help!
All the best, Team Melio
Took care of my issue immediately…
Took care of my issue immediately without a lot of unnecessary questions
April 30, 2025
Unprompted review
Reply from Melio
Hi there,
Thanks so much for sharing your experience! We're thrilled to hear that you got the answers you needed quickly—making things easy and seamless for you is exactly what we aim for!
Take care,
Team Melio
Donovan was amazing!!
Donovan was amazing!!! He was extremely knowledgabel and very helpful .. and importantly very quick in his reposes and solutions. I greatly appreciate him
April 30, 2025
Unprompted review
Reply from Melio
Hi there,
We’re absolutely thrilled to hear you’ve had such a fantastic experience! Your feedback made our day, and we’ll make sure Donovan and the rest of our team hears all about it!
Take care,
Team Melio
Donovan & Toccara were wonderful
Donovan & Toccara were wonderful! They were very kind, helpful as they resolved our issue in a timely manner & afterward, I could feel their smiles through the phone as we were ending our conversation. I wish all support teams could be like your staff. Keep up the great work!!!
April 30, 2025
Unprompted review
Reply from Melio
Hi Amy, we're thrilled to hear that Donovan and Toccara provided such a positive experience. Feeling their smiles through the phone truly speaks to the care and dedication they bring to every interaction. We’ll be sure to pass along your praise to them. Thanks for your support, and we look forward to assisting you anytime you need us!
All the best, Team Melio
Melio saved me
Melio is very good service. Although I wish they had a customer service line, it is good that their chat representatives are helpful. I had the pleasure of being assisted by Isabel and she was able to help me stop a payment before it was processed.
April 29, 2025
Unprompted review
Reply from Melio
Hi LD,
Thank you for your kind words and for taking the time to share your experience! We’re so glad to hear that Isabel was able to assist you quickly and effectively, and just in time to stop a payment from processing! — we’ll be sure to pass along your shoutout to her!
While our phone support is currently available exclusively to Boost users, we’re committed to providing quality support to all our users through live chat and email. It’s great to know that our chat team was able to meet your needs.
We truly appreciate your feedback and your trust in Melio. Thanks again for sharing your experience with us!
Take care,
Team Melio
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