Had a Vendor that Payment did not go through. Other than pushing you off to thier Bot for a problem I knew the autmation could not solve without a real person. Brady looked into the solution and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called in needing assistance for bill pay for my QuickBooks desktop. Lulu was extremely professional, helpful and polite. While we were unable to accomplish what we needed on the call, Lulu followed... See more
Company replied
The AI chat bot BAD; Human service GREAT. The email Melio was not very well worded to guide me to what I needed to do. The AI chat bot was utterly useless until it finally gave me the option of con... See more
Company replied
Sara V should get a raise. She replied with multiple emails and helped me understand the options for my Fast ACH payment. I got the run-around with Melio chat who said I had to contact Intuit. I calle... See more
Company replied
Company details
- Business to Business Service
- Accounting Software Company
- Alternative Financial Service
- Money Transfer Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Contact info
18 West 18th Street, 8th Floor, 10011, New York, NY, United States
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Billing Customer Service
Dani was great, answered all my questions and concerns, also guided me step by step in gusto bills tab. I am very happy to be guided made me feel like I was not alone and had actual help.
June 4, 2025
Unprompted review
Reply from Melio
Hi Jess,
Thank you so much for your kind words! We're thrilled to hear that Dani was able to support you so thoroughly and make you feel guided every step of the way. Knowing that you felt supported and not alone is exactly the experience we strive to provide.
We’ll be sure to share your feedback with Dani—it will mean a lot! If you ever need anything else, we’re always here to help.
Best,
Team Melio
I absolutely love Melio Payments
I absolutely love Melio Payments! As the CFO of a small business I can say this company is a life saver. They save me sooooo much time and money. The feature that monitors my emails for invoices is the absolute best! I also love that vendors have the option to input their details. Melio really has thought of everything and just keeps getting better!
June 4, 2025
Unprompted review
Reply from Melio
Hi Turner,
Thanks so much for this awesome feedback! We’re so glad Melio’s making life easier for you—especially with features like invoice scanning and vendor details. It means a lot to hear that we’re saving you time and money. Thanks for being part of Melio!
Best,
Team Melio
Juilana did everything she said she…
Juilana did everything she said she would do. She listened to my concern and connected me to thed correct department and followed up to be sure everything was handled.
May 27, 2025
Unprompted review
Reply from Melio
Hi there,
Thank you so much for this amazing feedback! We're thrilled to hear that Juliana provided such attentive and thorough support. Listening, connecting, and following up are exactly the kind of service standards we strive for, and it’s wonderful to know she made a positive impact. We'll be sure to pass along your feedback—she’ll be so happy to hear it!
Thanks again for sharing your experience!
Best,
Team Melio
Helpful customer support
Dani was very helpful and patient, and provided useful solutions to my questions.
May 29, 2025
Unprompted review
Reply from Melio
Hi there, thank you for your thoughtful review. We're glad to hear that Dani was helpful, patient, and provided the solutions you needed. We’ll be sure to share your kind words with her! If you have any more questions in the future, we’re always here to help.
All the best, Team Melio
The agent was invaluable in resolving…
The agent was invaluable in resolving an issue between us and our vendor.
May 29, 2025
Unprompted review
Reply from Melio
Hi Kimberly, thank you for your kind words. We're glad our agent was able to help resolve the issue with your vendor. Providing clear, effective support is always our goal, and it’s great to hear we made a difference. We're here anytime you need assistance!
All the best, Team Melio
Sara V should get a raise
Sara V should get a raise. She replied with multiple emails and helped me understand the options for my Fast ACH payment. I got the run-around with Melio chat who said I had to contact Intuit. I called Intuit who said they could only give me the number to Melio customer service, 646-665-4648. The Melio chat girl said there isn't a phone customer service and I could email a generic support-at-melio.com. I didn't have any hope in this option but didn't have another option. Sara V came to my rescue! I ended up cancelling yesterday's payment and resending it. My boss and vendor are happy and I am thankful for an attentive agent. Sara V was a ray of sunshine in my day!
May 29, 2025
Unprompted review
Reply from Melio
Hi Sheila, thank you so much for sharing your experience! We’re sorry to hear about the initial frustration, but we’re thrilled that Sara was able to turn things around and provide the support you needed. We’ll be sure to share your kind words with her. If you ever need help again, don’t hesitate to reach out—we’re here for you.
All the best, Team Melio
Ade was very helpful and patient with…
Ade was very helpful and patient with my many requests!!!
May 29, 2025
Unprompted review
Reply from Melio
Hi Ciana, thank you for your kind words! We're thrilled to hear that Ade was able to assist you with patience and care. We'll be sure to pass along your feedback. If you need anything else, we're always here to help.
All the best, Team Melio
Jess was really great and patient with…
Jess was really great and patient with me as I tried to get my account set up. Payments to me were being rejected and I was quite frustrated. She offered to stay with me while I deleted and re-set my account info and got it all corrected.
May 28, 2025
Unprompted review
Reply from Melio
Hi Lavita, thank you for sharing your experience! We’re glad to hear that Jess was able to support you with patience and care during a frustrating moment. Getting things set up can sometimes be challenging, and it means a lot to know she was there to walk you through it. We’ll be sure to pass along your kind words to her.
All the best, Team Melio
Dayshona was very knowledgeable and…
Dayshona was very knowledgeable and what she didn't know, she researched and found out. I really appreciate the time she gave me
May 27, 2025
Unprompted review
Reply from Melio
Hi there, thank you so much for your kind words! We're thrilled to hear that Dayshona was able to support. We truly appreciate you taking the time to share your experience!
All the best, Team Melio
Easy, Affordable, and Great Support
I recently started a small business and needed an inexpensive way to send a few ACH transactions each month. After some research, I came across Melio. It was exactly what I needed. Simple, effective, and integrated easily with QuickBooks Online.
Signing up was quick and free. I can send up to five ACH payments per month at no cost, which is perfect for my current needs. After sending my first ACH, I had a question and used the chat feature. I was quickly connected with Debbie after a brief interaction with the AI assistant. She was helpful, pleasant, and answered my question in no time.
I really appreciate companies that make it easy to do business and are responsive to their customers. Melio fits that mold, and it's the kind of company I’m happy to grow and scale with.
May 23, 2025
Unprompted review
Reply from Melio
Hi Ben,
Thank you so much for sharing your experience — we’re truly glad to hear that Melio has been a good fit for your new business. It means a lot to us that you found the platform simple and effective.
We’re especially happy to hear that Debbie was able to support you promptly and pleasantly — we’ll be sure to pass along your kind words to her! She will be delighted to hear this!
Your feedback is incredibly encouraging, and we’re honored to be a part of your business journey. We look forward to supporting you as your business grows and evolves. Please don’t hesitate to reach out whenever you need us — we’re here to help.
Best,
Team Melio
Really quick response
Really quick response, great customer support and really professional agent that knows his job.
May 22, 2025
Unprompted review
Reply from Melio
Hi there,
Thanks for your feedback, we are so glad that you had a great experience. If you ever need anything else, don’t hesitate to reach out. We are always here to help!
Best,
Team Melio
Dayshona was wonderful
Dayshona was wonderful!
Knowledgeable, professional and patient :)
What more could you ask for in a customer service representative?!
May 22, 2025
Unprompted review
Reply from Melio
Hi Courtney, Thanks for sharing your amazing experience! We're so glad that Dayshona was able to jump in and deliver wonderful support!
We’ll be sure to pass along your kind words to her and our team. Let us know if you need anything else!
Best,
Team Melio
Great experience
Lilli was prompt and super helpful in getting my issue resolved. Great customer service!
May 21, 2025
Unprompted review
Reply from Melio
Hi there,
Thank you for your kind words! We're very pleased to hear that Lilli was prompt and helpful in resolving your issue. We'll be sure to share your feedback with her!
Please don’t hesitate to reach out if there’s anything else we can assist you with. We’re always here to help.
Best,
Team Melio
Lilli was timely in her responses via…
Lilli was timely in her responses via on-line chat. She was able to resolve my issue.
May 21, 2025
Unprompted review
Reply from Melio
Hi Charlene,
Thank you for sharing your experience with us! We're very pleased to hear that Lilli promptly resolved your issue. We'll be sure to share your feedback with her and our team!
Please don’t hesitate to reach out if there’s anything else we can assist you with. We’re here to help!
Best,
Team Melio
Exceptional support from Lulu — professional, patient, and persistent
I had a complicated issue involving two wire payments that were misrouted due to a small error in the account number. Lulu from Melio Support went above and beyond — she stayed on the case, coordinated with internal teams, and navigated conflicting bank responses with professionalism and clarity.
What really stood out was her consistent communication, patience, and determination to get it resolved — and she did. I truly appreciated how she kept me in the loop the entire time and treated the situation with urgency and care.
Melio is lucky to have someone like Lulu on the team. Support like this turns a frustrating experience into a great one.
May 15, 2025
Unprompted review
Reply from Melio
Hi Michael,
Wow, thank you so much for sharing this! We're absolutely thrilled to hear that Lulu was able to turn such a complex and frustrating situation into a positive experience.
We’re incredibly proud to have Lulu on the team, and your kind words mean the world! You can be sure we’ll be passing this wonderful feedback along to her.
Thanks again for taking the time to share your experience!
With appreciation,
Team Melio
Everything was great!
May 19, 2025
Unprompted review
Reply from Melio
Hi Valeria, thanks for sharing your feedback with us. We are happy to hear that you had a great experience. If there is anything else we can help with, please don't hesitate to reach out!
All the best, Team Melio
Quick replies and very helpful solving…
Quick replies and very helpful solving a problem I was having!
May 19, 2025
Unprompted review
Reply from Melio
Hi Linda, thanks so much for your kind words! We’re glad we could help quickly and get things sorted for you. Don’t hesitate to reach out if you need anything else.
All the best, Team Melio
Katrina was very friendly and helpful
Katrina was very friendly and helpful. She answered my questions very quickly.
May 19, 2025
Unprompted review
Reply from Melio
Hi Lucy, thank you for the great feedback! We’re glad Katrina was able to help and provide quick answers. We’ll be sure to pass along your kind words.
All the best, Team Melio
Reply from Melio
Hi Bria,
Thank you so much for sharing your experience with us! We're thrilled to hear that your experience with Debbie was professional and helpful. This is exactly what our Support team aims for! We'll be sure to pass along your feedback. Feel free to reach out anytime if you need further assistance—we’re always here to help.
Take care,
Team Melio
Reply from Melio
Hi there,
Providing fast, helpful support is what we strive for, and it's great to know we hit the mark. We'll be sure to pass along your feedback to Dayshona—she'll be so glad to hear it! If there's anything else you need, we're always here to help!
Best,
Team Melio
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