Had a Vendor that Payment did not go through. Other than pushing you off to thier Bot for a problem I knew the autmation could not solve without a real person. Brady looked into the solution and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called in needing assistance for bill pay for my QuickBooks desktop. Lulu was extremely professional, helpful and polite. While we were unable to accomplish what we needed on the call, Lulu followed... See more
Company replied
The AI chat bot BAD; Human service GREAT. The email Melio was not very well worded to guide me to what I needed to do. The AI chat bot was utterly useless until it finally gave me the option of con... See more
Company replied
Sara V should get a raise. She replied with multiple emails and helped me understand the options for my Fast ACH payment. I got the run-around with Melio chat who said I had to contact Intuit. I calle... See more
Company replied
Company details
- Business to Business Service
- Accounting Software Company
- Alternative Financial Service
- Money Transfer Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Contact info
18 West 18th Street, 8th Floor, 10011, New York, NY, United States
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Quick Response and very knowledgeable…
Quick Response and very knowledgeable about my questions.
December 15, 2025
Unprompted review
Reply from Melio
Hi Kim,
Thank you so much for your thoughtful feedback. We’re glad our team was able to provide clear and timely support, and we appreciate you taking the time to share your experience with us.
All the best,
Team Melio
Great Support
Fast turnaround for the exact request I made, hard to do better then that.
December 12, 2025
Unprompted review
Reply from Melio
Hi Trevor,
Thanks for your feedback! We’re happy to hear the request was handled quickly and met your expectations.
Let us know if anything else comes up. We are here to help!
All the best, Team Melio
Worst invoicing company I've ever used
Worst invoicing company I've ever used. I received payment from one of my clients via Gusto. Melio was the processor on it and they sent me an email asking information about my company. I replied with the information. The responded a day later asking for the same information. I responded again with the information worded differently thinking maybe I didn't respond correctly. The next day I got the same email. Contacted support and what did they ask? They asked me to respond to the email they had sent requesting information. Still unpaid from an invoice that was paid 5 days ago.
December 12, 2025
Unprompted review
Reply from Melio
Hi there,
Thank you for sharing your feedback. We understand how important timely payments and clear communication are for running a business.
We’d really appreciate the opportunity to look into what happened and better understand your experience. If you’re open to it, please reach out to us at reviews@melio.com
so our team can review the situation and assist you directly.
We appreciate you taking the time to share your concerns.
Best,
Team Melio
Horrible platform and customer service
Horrible platform and customer service. We’re having to get the feds involved with a matter dealing with their practice. They will lock and freeze your accounts and use generic responses “unable to verify”despite having a good standing account for 4 years. They give you no options to cure and this is consistent with other complaints. We now have vendors receiving payments late at the hands of Melio’s incompetent staff. Stay away find an actual bank to handle your bill payments.
December 10, 2025
Unprompted review
Reply from Melio
Hi Trey,
We understand how frustrating situations like this can be, particularly when they affect business operations and vendor payments. We take concerns about account access and verification seriously and review each case individually in accordance with regulatory and security requirements.
We’d appreciate the opportunity to look into what occurred and better understand your experience. If you’re open to it, please get in touch with us at reviews@melio.com, so our team can review the details and assist you directly.
Thank you for sharing your feedback.
Best,
Team Melio
The efficiency of response time and how…
The efficiency of response time and how quickly my question was able to be resolved.
December 11, 2025
Unprompted review
Reply from Melio
Hi Lisa,
Thank you for sharing this feedback! We’re glad to hear that our response time and efficiency met your expectations and that your question was resolved quickly. Providing timely and effective support is a top priority for us, and it’s great to know your experience reflected that.
We appreciate you taking the time to let us know!
Best,
Team Melio
Took the time to assist me in changing…
Took the time to assist me in changing cards in the system. Very helpful
December 10, 2025
Unprompted review
Reply from Melio
Hi Jonathan,
Thanks for your feedback. Glad we could help get your card updated smoothly.
If anything else comes up, please don't hesitate to reach out!
Best Regards,
Team Melio
Bradys did what was needed to do
Bradys did what was needed to do! I was able to get on and quickly have my issue resolved.
December 10, 2025
Unprompted review
Reply from Melio
Hi there,
Thanks for sharing your feedback about your excellent experience with Bradys. We're thrilled to know he was able to get your issue resolved swiftly!
Best,
Team Melio
Reply from Melio
Hi there,
Thanks for taking the time to share this—we’re glad we could help!
Best Regards,
Team Melio
Debbie was very responsive and helpful
December 5, 2025
Unprompted review
Reply from Melio
Hi John,
Thanks for sharing your feedback! We're so glad to hear that Debbie was both helpful and responsive during your experience.
We appreciate you taking the time to share your experience with us. Let us know if you need anything else.
All the best,
Team Melio
I am writing to formally complain about…
I am writing to formally complain about Melio’s failure to comply with my verified request for account deletion and removal of all associated personal information, submitted on Nov 28, 2025. Despite repeated correspondence, your team has refused to process this request, citing the inability to verify an account that was intentionally created with fictitious information for testing purposes. Under applicable data privacy regulations, individuals have the right to request the deletion of personal information collected by companies, even if the data provided during account creation was not accurate or was fabricated for testing purposes. By refusing to honor my deletion request without providing a reasonable alternative method of verification, Melio is in violation of these legal obligations. Your communications indicate that no deletion will occur unless a government-issued ID or other verification documentation is provided. Since the account contains fictitious data and does not correspond to any real individual or entity, it is impossible to provide the requested documentation. Furthermore, your continued failure to act exceeds the legally mandated period for responding to such requests and demonstrates an unreasonable verification requirement that does not reflect a good-faith effort to comply with privacy regulations. As a result of your refusal to process my deletion request, I am formally requesting that Melio immediately delete all accounts associated with my email and permanently remove all data associated with these accounts from your systems, including emails, test data, and any internal records, and confirm in writing that this deletion has been completed. If Melio fails to comply with this request within 30 days from Nov 28, 2025, I will escalate this matter to the appropriate regulatory authorities for investigation and potential enforcement action. I expect a prompt written confirmation of receipt of this complaint and a timeline for compliance with my deletion request.
November 28, 2025
Unprompted review
Reply from Melio
Hi Austin,
Thank you for taking the time to share your feedback. I’m truly sorry for the frustration and repeated difficulty you’ve experienced while trying to have your account and associated data deleted. I understand how concerning it must feel to encounter these obstacles.
We’d really appreciate the opportunity to review what happened more closely and offer any clarification or support we can. If you’re open to it, please reach out to us at reviews@melio.com, and a member of our team will promptly look into your case to help ensure you get the assistance you need.
Best,
Team Melio
Quinn is super!
Quinn was super helpful and went above and beyond to check on my issue and resolve other past issues.
December 2, 2025
Unprompted review
Reply from Melio
Hi Cheryl,
Thank you for taking the time to share your experience! We’re delighted to hear that Quinn went above and beyond to help resolve your issue as well as past concerns.
We appreciate your feedback and are glad we could assist!
All the best, Team Melio
Reply from Melio
Hi Joy,
Thank you for sharing your feedback! We're so glad to hear that Debbie was both helpful and knowledgeable during your experience.
We appreciate you taking the time to share your experience with us.
All the best, Team Melio
Reply from Melio
Hi Pauline,
Thank you so much for your kind feedback! We’re thrilled to hear that Debbie provided friendly and efficient support. We’ll be sure to pass along your appreciation to her.
All the best, Team Melio
Quinn for the WIN!
Quinn is amazing! Professional, quick, knowledgeable, warm, and kind. Happy Thanksgiving!
November 26, 2025
Unprompted review
Reply from Melio
Hi there, we appreciate you taking the time to share your experience with us.
If anything else comes up, please don't hesitate to reach out. Our team will be happy to help!
All the best, Team Melio
Debbie's patient response.
November 24, 2025
Unprompted review
Reply from Melio
Hi Erick, thanks for taking the time to share your feedback with us! We're happy to hear that you had a positive experience. If anything else comes up, please don't hesitate to reach out!
All the best, Team Melio
Unacceptable and disrespectful customer…
Unacceptable and disrespectful customer support. My account was blocked and they refused to re-verify it, despite all required documents being provided. As a result, I was unable to pay a vendor. Worth noting—it’s an Israeli company.
November 21, 2025
Unprompted review
Reply from Melio
Hi Alicia,
Thank you for sharing your feedback. We’re sorry for the frustration this situation has caused.
To protect our customers and their businesses, we’re required to follow verification and compliance guidelines. In some cases, this may mean we’re unable to proceed with re-verification even when documents are provided. These precautions are in place to keep your account.
Please know we don't make these decisions lightly.
All the best, Team Melio
Poor product
Poor product. I reported an issue on September 11th, and as of November 19th it still hasn’t been resolved. They use Wise to send all their payments, so instead of signing up for Melio, you can just work directly with Wise - it’s easier and honestly cheaper. Their support team is fine and the account manager tried, but whoever handles their technical side is doing a terrible job. I’ve wasted two months trying to work with them. I’m just trying to save you the hassle.
September 11, 2025
Unprompted review
Reply from Melio
Hi Or,
Thank you for taking the time to share your feedback. We're disappointed to hear about the ongoing issue you’ve experienced and the frustration it has caused, and we understand your disappointment.
Our platform is designed to offer additional tools and features to help streamline bill pay for small businesses. That said, we take your concerns about the technical process seriously.
Your feedback helps us improve, and we’re committed to making this right. Please don't hesitate to reach out to our team at reviews@melio.com.
All the best, Team Melio
Debbie was very helpful in providing me…
Debbie was very helpful in providing me with the answer that I needed!
November 19, 2025
Unprompted review
Reply from Melio
Hi Jen,
Thank you for sharing your experience with us. We’re glad to hear that Debbie was able to assist you so efficiently. If you need anything else, please feel free to reach out. We’re always here to help!
Warm Regards,
Team Melio
The Melio team is always professional…
The Melio team is always professional and friendly. I appreciate that I can speak to a human being .
November 14, 2025
Unprompted review
Reply from Melio
Hi there,
Thank you so much for your kind words! We’re delighted to hear your feedback about our services!
Providing friendly, professional support is a top priority for us, and your feedback truly means a lot.
Best,
Team Melio
They do not take fraud seriously
They do not take fraud seriously. Then they blame the customer for decurity breaches
November 13, 2025
Unprompted review
Reply from Melio
Hi Sheena,
Thank you for sharing your feedback with us. We understand how frustrating concerns around fraud and security can be. Your trust is important to us, and we never want any customer to feel unheard or blamed.
We’d really appreciate the chance to review what happened and offer any clarification or support we can. If you’re open to it, please reach out to us at reviews@melio.com, and a member of our team will look into your case promptly.
Best,
Team Melio
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