Delivery and product - all great. Return process & policy can be optimized (client has to pay for return (generally fine) but its international which wasnt visible upfront and implies way higher retu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality was okay. I ordered 2 sunglasses, they were exactly like the picture. The only problem we had is, the sunglasess are a bit small. Hinges are not flexible. So for bigger heads it might be a pro... See more
The quality of these sunglasses is excellent. While I have seen some derogatory reviews calling them "cheap", I completely disagree. At £49, they are a great value compared to brands like Ray-Ban and... See more
The two pairs of sunglasses I got are amazing, even better than they looked online. The company even refunded me the delivery costs without me asking, just because the order took a little longer to ar... See more
Company details
Written by the company
Dressing your gaze with timeless and quality eyewear since 2014.
We design accessories inspired by simplicity and minimalism.
Written by the company
- Our desire is to make your experience with Meller positive and satisfactory.
- We are continually evolving/adapting our products and services, to satisfy your needs and tastes.
We resolve your concerns as quickly as possible
Free shipping for orders over 55 euros
Answers in less than 48 hours
Contact info
4.4
Excellent
56K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very good quality an looking realy good!
September 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service so bad taking so long…
Customer service so bad taking so long to reply and the sunglasses I ordered not the same on the pic so I waiting to exchange it but very slow response and not way to communicate
September 30, 2026
Reply from Meller
Hi Shitha,
Thanks for your comment!
We’re sorry for the inconvenience this might’ve caused you.
Our team has just sent you an email regarding this matter to help you :)
Best,
MELLER Team
Sunglasses are so clear
Sunglasses are so clear, shades need to be darker. Also so tight on the head
October 7, 2026
Reply from Meller
Hi Erick,
Thank you for sharing your opinion!
We are sorry to hear that you're not satisfied with the glasses!
Remember, you can return or exchange them! :)
Best,
Meller Team
My original package was lost but they…
My original package was lost but they made it right and exceeded my expectations! Thank you and I love the sunglasses! 😎
October 7, 2026
Reply from Meller
Hi Laetitia,
Thank you for sharing your opinion!
We’re sorry to hear that you're not satisfied with the quality!
Our Customer Care team has already sent you an email regarding this matter. :)
Best,
MELLER Team
1 Number Quality 👌
October 6, 2026
insane design and quality
October 7, 2026
Think Twice Before Ordering Internationally
Buyers outside the U.S. should be extremely cautious before purchasing from this company. In my case, I ended up paying customs and handling charges that were nearly half the cost of the product itself. Unfortunately, the product quality did not justify the premium price I paid.
To make matters worse, according to the company’s terms and conditions, I am required to pay for return shipping at my own expense. Given the international shipping costs, I am convinced that returning the product would leave me with little to no refund after all the additional charges. This creates a significant financial risk for international customers and makes the return process impractical.
Overall, the combination of disappointing product quality, customer service, unexpected import fees, and a costly return process has made this a very poor purchasing experience.
October 7, 2026
Reply from Meller
Hi Steve,
Thank you for sharing your opinion!
We’re sorry to hear that you're not satisfied with the quality!
Our team has just sent you an email with an update regarding your case. :)
Best,
MELLER Team
The delivery service
The delivery service, Evri took forever to deliver my order and when they eventually did. They delivered to the wrong address. When I went to collect from the wrong address, they said they didn’t receive a delivery. The picture of delivery looks like it was left on the floor infront of the front door so who knows if it was stolen…. Terrible service
October 6, 2026
Reply from Meller
Hi Ruaridh,
Thanks for your review!
We’re very sorry to hear about the issues with your delivery and the inconvenience this has caused.
We can see that one of our team members is already in touch with you and doing their best to get this resolved as quickly as possible!
Have a lovely day,
MELLER Team
Great product and great quality fast…
Great product and great quality fast delivery
September 30, 2026
still haven’t received my exchange
still haven’t received my exchange. no communication. no follow up. ignoring my emails. wtf process is via email exchanges? if i don’t receive and update by friday i will be calling my credit card company and dispute the charge for fraud.
October 6, 2026
Reply from Meller
Hi Jillian,
Thanks for your comment!
We apologize for the inconvenience! Our team will contact you right away to solve this :)
Have a lovely day,
I love them
I love them. I’m not one for writing reviews, so I’ll keep it simple: They feel high-quality, fit perfectly on my small face, and the colors are gorgeous. I love them.
October 6, 2026
Poor customer experience, however resolved
Poor customer experience with very slow responses (6-7 days) until giving bad review on Trustpilot, but got refunded after they didn't manage to fix an incorrect delivery address after immediate notice so updating the review.
October 1, 2026
Reply from Meller
Hi Aske,
Thanks for your review!
We're truly sorry to hear about this! Fortunately, our team is already in touch with you to help you out and is working to find the best possible solution as soon as possible :)
Best wishes,
MELLER Team
Perfect product and really affordable
Perfect product and really affordable
Pretty quick shipping
And I love the fact that you can buy two products in one’s price
September 29, 2026
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