Melsflowers Reviews 

46
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were let down by their experience overall. Many customers were dissatisfied with the delivery service, citing issues with same-day delivery not being fulfilled, significant delays, and items being lost or delivered to the wrong address. Reviewers also expressed frustration with the products received, as they often did not match the ordered items, were of poor quality, or were significantly smaller than advertised. The pricing was a common concern, with many feeling that the cost was excessive for the quality and quantity of the product delivered, leading to a perception of poor value. Additionally, numerous customers reported difficulties in obtaining refunds, even when the company failed to fulfill orders or delivered incorrect items, often being offered store credit instead.

What people talk about most

Delivery service

Consumers consistently express dissatisfaction with the delivery service, frequently reporting issues with... See more

Order

Clients share negative opinions on order fulfillment, with many reporting issues such as incorrect deliveries... See more

Product

Users describe ambiguous interactions with product, with many customers reporting that the flowers they... See more

Price

Reviewers highlight negative aspects of price, with many feeling that they paid a premium for products that... See more

Refund

Customers consistently note negative experiences with refund, often reporting that no refund was offered... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I'd give zero stars if I could. Ordered same day delivery, 5 days and counting that my friend hasnt received her flowers! They advised last second that the bouquet ordered was NLA and they substit... See more

Rated 1 out of 5 stars

This company is a scam don’t use them !! They are dishonest and deceiving.. They never delivered flowers that were ordered when I tried to cancel my order they said they would, however every time I p... See more

Rated 1 out of 5 stars

Complete rip off. I ordered a supersize white soft Landing bouquet to arrive the same day. 5 days later they arrived, 5 colourful flowers squashed in a box The card was a complete joke and had my... See more

Rated 1 out of 5 stars

Ordered "same day" flowers at 7:30am and told they couldnt be delivered same day. They could only overnight courier them and they got lost/delayed and refused to give a refund 5 days after they... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

46 reviews

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No history of asking for reviews

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1.4

All reviews

(46)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I didn't even want to give them one…

I didn't even want to give them one star. The company stated the flowers were delivered on Friday afternoon
After a multitude of emails and calls, they stated were delivered on Monday. The wilted flowers arrived Tuesday
Nothing like the photo. No refund. I could have bought what I received for $20 from a supermarket
These flowers were ordered on behalf of family in the UK as my dad passed away. Sick of their emails stating we are sorry for your loss etc
WARNING do not buy flowers from this company

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a fraud

This company is a fraud. They did not provide the flowers and delivery and did not refund my money. They are a scam. Please avoid.

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Dodgy - not local, not same day and refuse refund

Ordered "same day" flowers at 7:30am and told they couldnt be delivered same day. They could only overnight courier them and they got lost/delayed and refused to give a refund 5 days after they were still missing.

They pretend to be a local florist but arent and they have a call centre offshore.

Emails bounce and no reply to web enquiry. Cannot speak to a supervisor in the call centre.

Thankfully Paypal refunded me. But buyer beware!

May 25, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS ***DO NOT USE****

SCAMMERS ***DO NOT USE****
They have copied a genuine florist name and logo and you think you are buying local. Their flowers are terrible. You will NOT get the product you purchase and they WILL NOT REFUND YOUR MONEY even with photograph evidence. How are these SCAMMERS ALLOWED TO ADVERTISE AND CON PPL ???

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

A very disappointing shopping…

A very disappointing shopping experience with MELS FLOWERS IN SYDNEY. I cannot leave a review on their website or contact anyone from their website as the contact is incorrect.

These were meant to be my mums mothers day flowers.
We have received much better quality from local Canberra boutiques, which are worthy of the $79.
The shipping was fine, but the final product is not, still no response from mels flowers or paypal regarding my refund i requested.

I ordered from Mels flowers in #sydney , of which they used a shipping service to deliver the lack lustre bouquet of flowers. No response from the website, owner or people in charge at Mels flowers as the we care address had obviously bounced back.

I paid $79 with a discount code. The delivery came two days after the initial purchase but this result is not what i ordered.

This product is not what i ordered and this is not the order i wanted. We received two roses. Wilted Chrysanthemum and a strand of babies breath.
And before you come at me, yes i am complaining.
IM NOT HAPPY!

im posting this as a reminder to be VERY careful of who you shop with online.
i have not heard from @paypal regarding a refund for the poor quality we received.

0/10.
Will not order again.

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

Beware of purchasing flowers from this…

Beware of purchasing flowers from this company. This is either a subsidiary company of Bloomex or they are drop shipping Bloomex products. The bouquets bear no resemblance to those depicted on the website and their customer service is extremely difficult to deal with. If you write a message to include with the order, it will be printed on a scrap piece of paper. I will never purchase from here again.

May 9, 2026
Unprompted review

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