MemberDeals Reviews 

1,826
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform very easy to navigate, appreciating the smooth user experience for browsing various events, purchasing tickets, and securing travel arrangements. Many people also highlighted the amazing discounts available compared to standard retail rates, making it much simpler to save money on everyday purchases. However, some customers also noted recurring issues with unexpected service fees, hidden costs, and technical website errors during the online checkout process. Reviewers additionally mentioned that booking details sometimes changed unexpectedly or caused frustrating problems regarding strict cancellations, delayed confirmations, and hotel reservations.

What people talk about most

Price

Customers had ambiguous experiences with price, with some reporting great savings and discounted tickets for... See more

User experience

Users describe positive interactions with user_experience, highlighting that the website and app are very... See more

Website

People report ambiguous experiences with website, as opinions on navigation and pricing are deeply divided.... See more

Discount

Reviewers mention positive feedback about discount options, highlighting great savings and seamless... See more

Booking process

Reviewers highlight ambiguous experiences regarding the booking process. Many consumers report that the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GovX is a great place to get tickets and merchandise at a discounted cost, with no added fees. The only thing is I wish I could order based on the seating chart of the venue instead of ticket type.

Company replied

Rated 4 out of 5 stars

Easy online order. etickets were delivered immediately. But MemberDeals showed an “average retail price” of $14.95 but no actual redemption value. Absent any other info, I assumed the redemption value... See more

Company replied

Rated 4 out of 5 stars

Keep on getting error when trying to book hotel reservations specifically when submitting payment. Would get error saying reservation dates didn’t match search dates and price error. Had to try thre... See more

Company replied

Rated 4 out of 5 stars

It took me a couple of tries to narrow the search down to the location I wanted. Once that happened I found a very good hotel at a considerable discount.

Company replied


Company details

Written by the company

MemberDeals is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(1,826)

394 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

the tickets were not a deal

The movie ticket and experience was more with the discount its a scam. The only credit us $9 toward the tickets.

August 8, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We apologize for your disappointment.

Our ticket prices are typically lower than the standard box office price; however, premium formats and experiences such as 3D, IMAX, Dolby Cinema, XD, and other special features may require additional charges from the theater at the time of redemption. These surcharges are determined by the theater and are not included in the base ticket price.

If you believe the pricing or redemption process was not clearly explained, please give us a call with your order number. A manager can review your purchase and verify the pricing details with the supplier. We appreciate your feedback and are sorry to hear that the experience did not meet your expectations.

Rated 3 out of 5 stars

Decent with additional charges

Decent rate. However, charging $18 for parking per night, which was not in the fine details. I showed the staff that it was not in the details but charged me anyways.

August 7, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for your feedback. We're glad to hear you found the room rate competitive, but we're sorry to learn about the unexpected parking charge.

Parking fees are determined and collected by the hotel and may vary by property. While many hotels disclose parking fees in their policies or amenities information, we understand how frustrating it can be if this charge was not clearly communicated during the booking process.

We appreciate you bringing this to our attention and will share your feedback with our travel team and supplier. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Easy to use

Easy to use, great savings!

August 6, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the kind feedback. Thank you so much and enjoy.

Rated 2 out of 5 stars

No instructions on how to redeem or use…

No instructions on how to redeem or use the e-tickets I just bought? I buy them (through the Bank of America credit card reward site) on your website, then how do I use them to at one of your theaters? If I book tickets for a particular showing at a particular theater, at online checkout, how do I use them to pay? No field descriptions given. The whole process is not thought through.

August 6, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for your feedback, and we sincerely apologize for the frustration you experienced.

We would like to review your order and help clarify the redemption process. Please provide your order number or contact our customer service team so we can assist you directly.

Many e-ticket products include redemption instructions in the confirmation email, but we understand your concerns regarding the checkout and redemption experience. We appreciate you bringing this to our attention, as feedback like yours helps us improve the customer experience.

Please call us or send us your order number, and we'll be happy to investigate and provide guidance on how to redeem and use your tickets.

Rated 5 out of 5 stars

Discount movie tickets - Great Savings

It was very easy to select which movie theater tickets I need to purchase. I wish they were all the same precentage of savings. The discount price was favorable to see a good movie. I would sign up again for this benefits if it's offered.

August 5, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the kind feedback. Thank you so much and enjoy.

Rated 3 out of 5 stars

The website is very cumbersome to work…

The website is very cumbersome to work with. You should be able to go to the home page and type in what you are looking for. Your Ai assistant was worthless

August 5, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for sharing your feedback. We're sorry to hear that your experience with our website and AI assistant was frustrating.

We understand how important it is to quickly find what you're looking for, and we regret that our website did not meet those expectations. We also appreciate your candid comments regarding the AI assistant and will share your feedback with the appropriate teams as we continually work to improve both our website navigation and support tools.

Your feedback is valuable and helps us identify areas where we can do better. We appreciate you taking the time to let us know about your experience.

Rated 5 out of 5 stars

Very easy to navigate and book your…

Very easy to navigate and book your event. Excellent prices with the discout compared to ITT or the company website. Checkout was easy and not full of pop-ups. Added security for using your credit cards was a plus to prevent fraud.

August 4, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for sharing your experience! We're delighted to hear that you found our site easy to navigate and that the booking process was simple and straightforward. It's wonderful to know you were able to take advantage of our discounted pricing and found value compared to other purchasing options.

We're also glad that our secure checkout process and added credit card protection features helped provide peace of mind during your purchase. We truly appreciate your feedback and thank you for choosing us. We look forward to helping you save on future events and attractions!

Rated 1 out of 5 stars

Google claims I have no storage so it's…

Google claims I have no storage so it's stopping everything putting itself in the middle of uncalled for situations like me getting movie tickets and being in Disney World.

August 4, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration.

To clarify, we are not affiliated with Google, your mobile phone provider, or your device's storage management systems. Any storage notifications or limitations related to your Google account would need to be addressed directly through Google's services and settings.

We appreciate your comments regarding our website experience and are sorry if anything during the purchasing process added to your frustration while trying to enjoy your trip. Feedback like yours helps us identify areas where we can improve both our website and support experience.

Thank you for taking the time to share your concerns. We wish you the best and hope your time at Disney was enjoyable despite these challenges.

Rated 5 out of 5 stars

Easy online shopping

Easy online shopping

August 4, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the kind feedback. Thank you so much and enjoy.

Rated 5 out of 5 stars

Great Site & Customer Service!

Easy to get great tickets at a great price. When I had an issue, I called customer service and they were able to help me fix my mistake!

August 2, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the great feedback. Enjoy all the great deals and thank you.

Rated 5 out of 5 stars

It was extremely easy to navigate

It was extremely easy to navigate. I really enjoy the savings. Would recommend to everyone I know.

August 2, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the great feedback. Enjoy all the great deals and thank you.

Rated 5 out of 5 stars

I have always loved the fact that with…

I have always loved the fact that with Providence I have these discounts to be able to use when needed. Thank you for being a participant.

August 2, 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the great feedback. Enjoy all the great deals and thank you.

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