Memoria Direct Cremation & Funerals Reviews 

Rhonda was exceptionally helpful and so compassionate, has such a beautiful way of comforting you in your hardest times. So friendly and helpful with anything we needed right up to calling about collection of ashes as it felt to sensitive for us. Super quick in responding and nothing was too much, this lady made the service my granddad purchased for himself worth every penny and more! Good value considering how expensive funerals are.
I am glad we will be using this company again for another family members pre-paid funeral as they have proven to be fantastic and organised. I hope we are able to have Rhonda for whenever this is needed. This lady is personable and genuinely makes you feel comfortable not like talking to an advisor but like talking to a friend who’s there to care and support you! Heart of gold!
Credit where credits due!- Thank you so much Rhonda! 🩷

I found overall a good service. A little more information about what was happening would have helped me. I was informed that my husband was being picked up from hospital. And was in Peterborough. But it was not made clear. Where his body had been taken. I made an appointment to take items to be put with him . But on arrival at co op in Peterborough was informed that he was elsewhere .co op in Midgate were also unaware of where he was. But did make sure the items were taken to him. The gentleman that returned his ashes was lovely and very helpful.

Shaun was great and helpfull

From the first phone call to the collecting of my father's ashes was professionally handled. The customer service was stress free. I couldn't ask for s better service from start to finish 👏 10/10

Absolutley spot on, would 4ecommend Memoria to anyone.

At the worst time of my life I received the best customer care from Sue at Memoria. Everyone I spoke with was very caring and respectful. Neil, the Ashes Courier who brought Mum home was courteous and easy to talk to, which made a difficult morning more bearable. Highly recommend.

Tracey mcbroom was absolutely amazing explained everything really well. She was very professional. As soon as we started talking i felt very emotional in a lovely way. Straight away I new I was doing the right thing by going with memorial. Thank you love Jackie David jones

Obtained info/basic quote on Friday & got call from Tracey at Memoria today, Monday. At this point, I was exploring 3 other provider options.
Following no pressure discussion with Tracey, I was delighted to agree basic cremation plan & make one-off payment. Plan covers all my required bases & compares well against others. Considerably cheaper than one.
Tracey was professional, polite, informative & charming, a real credit to the Company.
Speedy e-mail confirmation & follow-up, with written contract to follow in mail.
I would highly recommend Memoria to others looking for a Basic Cremation package that covers many aspects & represents excellent value for money.

Very easy to set up my pre-paid plan. Karen was very efficient and explained all the finer details very clearly to myself and my daughter. Very pleased with the price and we all now have peace of mind.

Easy to understand, no fuss , reasonable prices

Excellent service, the lady on the phone Karen was very friendly and professional, answered all of the questions we had and made sure we understood everything. Would highly recommend this company for peace of mind.

An actual person on the phone, very friendly and explained everything clearly. Regards Mary

First class service from start to finish, helpful friendly, compassionate staff there to help and guide every step of the way, I genuinely can't recommend highly enough

Made some online enquiries about purchasing a Funeral Plan for myself and wife.
Was highly impressed with Memoria and Tracey who took time to explain everything with no hard sell. Have already informed my sister in law who took out a Plan at the same time. Thanks Tracey.

Everything was straight forward, the agent was really nice

Very helpful and explained everything. Asked me was there anything l need to ask. I would recommend to my friends

Wery professional services with high understanding people in grief.

Did what it said on the box

Memoria were so helpful and kind to me, very respectful in all communications and helped to guide me through this difficult time
Nothing was to much when helping me and every thing was explained so I knew the steps needed for my wife's final journey.
Keep doing these great things, you helped me to get through these difficult days.
Thank you all for your patience, kind words and the service provided

The experience was efficient, the team at Memoria Direct were professional and supportive at a difficult time for me. I cannot fault the service Memoria provided and thank them for their consideration during this emotional period.