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Menopause Care Reviews 

357
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that medical professionals listen carefully, provide unhurried and thorough consultations, and offer genuinely personalized advice that makes them feel truly supported during a challenging life stage. Consumers consistently appreciate the efficient booking process, the ease of arranging appointments, and the compassionate communication received from the helpful patient care team. However, some people mentioned that certain medication options had unexpected limitations or caused uncomfortable side effects during their treatment journey. A few reviewers noted restrictions regarding prescription plans or found that specific medical options did not fully match their dietary or personal requirements.

What people talk about most

Staff

Customers shared immense satisfaction with the staff, frequently highlighting that practitioners listened... See more

Service

People report high satisfaction with the service, highlighting that appointments are never rushed and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that online appointments are easy to... See more

User experience

Clients share positive opinions on user experience, highlighting how everything is easily laid out from... See more

Product

Reviewers highlight ambiguous aspects of product, as experiences with treatments vary greatly. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A brilliant service that menopause care offer. The time for the appointment is brilliant as your story is listened to, and then a plan laid out (with back ups of things don’t quite go to plan!). Wor... See more

Company replied

Rated 5 out of 5 stars

Finally a doctor who listened, validated and even diagnosed other issues I'd been having for years. Not rushed, not trying to get extra money. If you're considering using Menopause Care I would defini... See more

Company replied

Rated 5 out of 5 stars

After an initial assessment I scheduled an appointment with one of the doctor specialists. I felt listened to with empathy at last. My GP did not support my request for HRT because of my age and... See more

Company replied

Rated 5 out of 5 stars

I could be more please with my appointment with Dr Nightingale. This was the best decision I’ve ever made concerning my health. Dr Nightingale Listened very carefully and also taught me a lot. I am so... See more


Company details

  1. Women's Health Clinic
  2. also in
  3. Doctor
  4. Local Medical Service
  5. Medical Center
  6. Medical Group
  7. Wellness Center

Written by the company

Founded by Dr Naomi Potter, co-author of award winning 'Menopausing' with Davina McCall. We are a team of Menopause Specialist Doctors passionate about providing evidence based, holistic perimenopause, PMS, weight management and menopause care. We see patients via both online appointments and we have a face to face in clinic in London locations, plus Sheffield, Glasgow, Colchester, Wilmslow and Durham. All our doctors are British Menopause Society registered. In addition to their expertise in treating menopause. In addition they have special interest in Histamine, POI, PMS, PMDD, Anxiety, Migraine, Breast cancer, Thyroid disease, nutrition, lifestyle, weight loss including GLP1 medication (Mounjaro, Wegovy Ozempic) all in relation to hormone changes. We use body identical hormone therapy as recommended as gold standard therapy by the British Menopause Society. We are CQC registered so you can be reassured we are practicing according to guidelines for safety and efficacy. You can be seen in the comfort of your own home without the need for a referral. After your consultation you can expect a prescription to be couriered to you at home and we then provide ongoing care as much as you require. We also offer allied serviced in the form of a dietitian, nutritionist CBT , hypnotherapy and sleep therapy. Please visit our website for more information as well as a free comprehensive guide to menopause.


Contact info

Promotion box for Menopause Care

Women's Health Clinic

Menopause, Perimenopause, PMS, Histamine, Weight Loss Injections

4.8

Excellent

TrustScore 5 out of 5

357 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(357)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been with Menopause care since…

I have been with Menopause care since 2021. The biggest aspect I value is the consistency and support. Treatments are bespoke which I really value. Communication is always good.

June 22, 2026
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Reply from Menopause Care

Thank you for your continued trust and support since 2021. It is wonderful to hear that the continuity of care, personalised treatment, and consistent communication have made such a positive difference to your experience. We are grateful to be part of your journey.

Rated 5 out of 5 stars

Excellent service through from booking…

Excellent service through from booking via email as I didn't know who to choose as my consultant. Samantha on the Patient Care team was so helpful and very speedy in phone calls and reply emails. I booked online Charlotte Gooding and our conversation appointment was very thorough, discussing all symptoms and previous HRT history, options and which would be best to try. All in all I would highly recommend contacting Menopause Care.

June 17, 2026
Unprompted review
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Reply from Menopause Care

Thank you so much for taking the time to leave such a lovely review.

We are delighted to hear that you had such a positive experience from the moment you contacted us. Samantha will be pleased to know that her support and responsiveness made the booking process easier for you, and we're glad that your consultation with Charlotte was thorough and informative.

Thank you again for your recommendation, and we wish you all the very best with your treatment.

Rated 5 out of 5 stars

Highly Recommend Menopause Care

After being dismissed by NHS GP’s it was so nice to finally be heard and listened to and not have any of my symptoms dismissed. My diagnosis and treatment plan was explained in a way which was very easy to understand. I would highly recommend Menopause Care to anyone.

June 12, 2026
Unprompted review
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Reply from Menopause Care

Thank you for taking the time to share your feedback. It is so important that patients feel heard and taken seriously, so we are glad you had a positive experience with us. We are delighted that your diagnosis and treatment plan were explained clearly and thank you again for the recommendation.

Rated 5 out of 5 stars

I wasnt being listened to by my dr and…

I wasnt being listened to by my dr and out of frustration I came upon this company. The first call asking about booking an appointment was so great I felt she listened to everything I needed and gave great advise. The drs call was the same day it was a 45 min call and she put my mind at rest and gave me all the information I needed. I am in early menopause and the hrt I was on for 5 weeks did nothing within a few days of adjustment my symptoms went away. I wish all drs were like this. I felt cared for and that I was finally on the right track

June 18, 2026
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Reply from Menopause Care

Thank you for sharing your experience. It is wonderful to hear that from your very first call you felt listened to and supported, and that your consultation provided the reassurance and guidance you needed. Knowing that your treatment adjustment has made such a positive difference so quickly is incredibly encouraging, and we are so glad you now feel on the right path.

Rated 5 out of 5 stars

Top notch service

Top notch service! I always feel heard, supported, and assured that I am not alone.

June 8, 2026
Unprompted review
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Reply from Menopause Care

Thank you for your kind words. It means a great deal to know that our care has helped you feel understood and reassured. Supporting women on this journey is at the heart of what we do.

Rated 5 out of 5 stars

Dr Napier is truly wonderful

After experiencing peri symptoms for years but being fobbed off by my (male) GP after a single blood test, I decided to invest in myself and go private. I had seen Naomi Potter's videos on TikTok but opted to meet one of her colleagues instead who has a specialism in endocrinology as I have hypothyroidism.
Dr Napier is truly wonderful. I felt so at ease with her. She has a lovely way with patients. I was so impressed that Dr Napier so easily understood my medical history and could actually recall and reference it throughout the appointment. That made me feel like she had been my doctor for years. I don't get that kind of experience from my own GP! I genuinely believed her when she offered for me to email the team with questions and she will come back to me quickly. My appointment was so thorough that I don't anticipate questions but the offer was much appreciated. Dr Napier is truly a medical genius who can very easily pull together various facets of medical history, symptoms, and preferences, to almost instantly create a bespoke plan. I don't think I have encountered someone before who can so easily recall information like that and then so easily combine data and guidelines with pragmatism. Dr Napier was so kind and at no point did I feel awkward when we touched sensitive topics. I would recommend her to anyone without any hesitation.
Other more general positives are that the videocall technology worked perfectly which I had not expected! The testing functionality was great (re sound and video). The website is clear and easy to use and very welcoming. And the Reception team are very responsive, friendly, and accommodating. Cheers :)

June 15, 2026
Unprompted review
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Reply from Menopause Care

Thank you for taking the time to share such thoughtful feedback. It is wonderful to hear that Dr Napier made you feel so comfortable, understood, and supported throughout your consultation. Her ability to provide personalised, thorough care is something we value greatly, and your kind words will mean a lot to her.

We are also delighted to hear that your overall experience from booking and reception support to the video consultation itself was smooth and positive. Thank you for your recommendation and for trusting us with your care.

Rated 5 out of 5 stars

What a find Dr Charkin has been

What a find Dr Charkin has been, a Dr that listens and worked with me to help me manage HRT with complex endometriosis.

June 3, 2026
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Reply from Menopause Care

Thank you for your kind feedback. It is wonderful to hear that Dr Charkin has been able to support you so well, especially while navigating the complexities of HRT alongside endometriosis. We are delighted that you felt listened to and involved in your care.

Rated 3 out of 5 stars

The service I received was good but the…

The service I received was good but the progesterone medication I received was unsuitable for plant-based diets as it contains bovine gelatine! I had to return it all & get a refund & no other progesterone options were available to me so alas, I'm no further with my menopause journey. You do get a much longer appointment than with an NHS GP but the medication is expensive compared to a prescription from a GP. I would recommend but it didn't work for me.

May 8, 2026
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Reply from Menopause Care

Thank you for taking the time to share your feedback. We are glad to hear you found the service and consultation helpful, although we are sorry that the progesterone prescribed was not suitable for your dietary requirements.

We understand how disappointing it must have been to reach this stage and then find that the available treatment options did not meet your needs. Your feedback is valuable and highlights an important consideration when discussing medication options. We appreciate your balanced comments and thank you for your recommendation, despite your experience not leading to the outcome you had hoped for.

Rated 5 out of 5 stars

Cannot recommend Menopause Care highly…

Cannot recommend Menopause Care highly enough. If you have concerns about perimenopausal or menopausal symptoms that have been dismissed or minimised please consider a Menopause Care appointment. I left my appointment feeling listened to, supported and that the symptoms I’ve been experiencing are real and can be managed/improved rather than just what I should expect to deal with as a woman.

June 2, 2026
Unprompted review
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Reply from Menopause Care

Thank you for such thoughtful feedback. It means a great deal to hear that you felt listened to, supported, and validated during your appointment. No one should feel that they simply have to endure difficult symptoms, so it’s wonderful to know you left feeling more informed and hopeful about managing them. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Calm

Calm, informative, thorough, excellent care. Every time.

June 11, 2026
Unprompted review
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Reply from Menopause Care

Thank you for your lovely feedback. Providing calm, thorough, and consistent care is something we strive for, so your kind words mean a great deal to us. We truly appreciate your continued trust in our team.

Rated 5 out of 5 stars

Outstanding care and treatment …

The team is extremely efficient and the whole experience was seamless. Dr. Lewis was spot on, not to mention very kind and involved and the treatment worked from day 1.

I wholeheartedly recommend Menopause Care to any woman over 40 who is having perimenopause symptoms not to mention for the menopause.

I am so happy they exist and we can receive the necessary care in these challenging times in our lives.

May 26, 2026
Unprompted review
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Reply from Menopause Care

Thank you for such wonderful feedback. It is fantastic to hear that your experience was seamless and that Dr Lewis provided such thoughtful and effective care. Knowing that your treatment made a positive difference so quickly means a great deal, and we truly appreciate your heartfelt recommendation.

Rated 3 out of 5 stars

I liked how easy it was after being…

I liked how easy it was after being refused testosterone by every gynoloogicalist in the NHS. I was too desperate to try it. An SC wanting to do it as cost effectively as possible I settled for the cheaper sachet of testosterone gel in a sachet. If was not explained to m ed how difficult it is the administer 1/8 of the sachet. I wish i had paid more to get the dispenser from Australia especially if you are sensitive to hormone change.

May 28, 2026
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Reply from Menopause Care

Thank you for taking the time to share your feedback. We are pleased that you found it easy to access treatment and appreciate your comments regarding the testosterone preparation you chose.

We are sorry to hear that you found administering the sachet more difficult than expected. We understand that achieving accurate dosing can be particularly important for those who are sensitive to hormonal changes. Your feedback is valuable, and we will take this on board as we continually review how we discuss treatment options and their practical use with patients.

We wish you every success with your ongoing treatment and thank you again for sharing your experience.

Rated 5 out of 5 stars

Menopause care help and guidance is…

Menopause care help and guidance is great, at last i feel like i am getting the help that i have needed without the stress. Looking forward to the next few months getting back to where i need to be

June 3, 2026
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Reply from Menopause Care

Thank you for your kind feedback. It is lovely to hear that you are finally receiving the support and guidance you've been looking for without added stress. We wish you every success over the coming months and look forward to continuing to support you as you work towards feeling your best again.

Rated 5 out of 5 stars

Thank you Jane James!

I cannot express how helpful my call with Jane James was today. She’s not a doctor but a menopause mentor and she was exactly what I desperately needed. She listened, made suggestions, shared her experiences which mirrored some of mine but above all she made me understand that the symptoms giving me anxiety (including anxiety!) are likely oestrogen imbalance. That I’m not losing my mind, that mine is a common experience and that it will pass. She made suggestions around my HRT which I can bring to my GP. Above all I felt supported. Thank you Jane, I feel better knowing that I can talk to you again if I need to and that there’s someone who has more experience than me to help me navigate this time.

June 5, 2026
Unprompted review
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Reply from Menopause Care

Thank you for sharing such thoughtful feedback. It is wonderful to hear that your conversation with Jane provided the reassurance, understanding, and support you needed at a difficult time. Feeling heard and having someone help make sense of what you are experiencing can be incredibly valuable, and we are delighted that Jane was able to help you feel more confident about your next steps. Thank you for trusting us with your care.

Rated 5 out of 5 stars

Great experience

Great experience. Wish I had contacted them sooner. Highly recommend

May 28, 2026
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Reply from Menopause Care

Thank you for your lovely comments. It is great to know that you found the support you needed and that your experience with Menopause Care has been a positive one.

Rated 5 out of 5 stars

Choose Menopause Care…

I cannot recommend Menopause Care enough. The expertise available is unrivalled, and the ease of booking appointments and blood tests is exceptional. Plus, emailing or speaking to a human being is such a treat, and the staff are incredible. The support is more than I could imagine and I am so grateful for their support and care.

May 21, 2026
Unprompted review
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Reply from Menopause Care

Thank you for such a wonderful review. We are delighted to hear that you have found the expertise, support, and accessibility of our service so valuable. Making care easy to access and ensuring patients feel supported every step of the way is at the heart of what we do. Your kind words mean a great deal to the entire team, and we are grateful to be part of your journey.

Rated 5 out of 5 stars

Highly Professional and Knowledgeable Doctor

I have nothing but praise for the highly professional care I've received at this Clinic. The knowledge of the doctor I consulted was exceptional and I felt unhurried during my consultation and felt closely listened to. I am so delighted to have found this Clinic and hope now to have a long term relationship with them as I manage my symptoms.

April 20, 2026
Unprompted review
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Reply from Menopause Care

Thank you for sharing your experience. We are so pleased that you found the consultation both supportive and informative, and that you felt genuinely listened to throughout. It is wonderful to hear that you have confidence in the care you have received, and we are grateful to have the opportunity to support you on your menopause journey.

Rated 5 out of 5 stars

I seen Dr Karen Aitken Yesterday and I have never felt so relieved after an appointment

I seen Dr Karen Aitken yesterday and what an excellent experience!, I felt listened to and understood for the first time in years. After only one appointment we have a new plan/ medication in place to support my needs. If you are thinking of booking that appointment don’t wait as you will not be disappointed! I just wish I found Karen years ago.

May 28, 2026
Unprompted review
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Reply from Menopause Care

Thank you for taking the time to share your experience. It’s wonderful to hear that your appointment with Dr Karen Aitken left you feeling truly heard and understood. We are delighted that you already have a new plan in place and are feeling positive about the next steps. Your recommendation means a great deal to us, and we wish you every success on your continued journey.

Rated 5 out of 5 stars

Really positive experience

I felt I had time to discuss my concerns and explore different options for treatment. I have recommended to friends.

May 20, 2026
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Reply from Menopause Care

The fact that you have recommended us to friends means so much to us, thank you for your confidence in our service.

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