Mens Liberty took all my personal information including Medicare because they claim Medicare will pay for it. My doctor's office never receives their fax. Never responds to phone calls from my docto... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a product that promised to reduce the amount of times. I have to get up at night to go to the bathroom and they send me tubing and a clamp to go on my penis! When I go to return it unopened,... See more
I've been totally incontinent for most of a year beginning immediately after radiation treatment for prostate cancer. I found Men's Liberty on line and it sounded too good to be true...it wasn't!... See more
I have used the external catheter for about a year combined with a calf catheter bag. Recently have had to go back to diaper because of design deficiency in the vacuum break valve. It does not provi... See more
Company details
Information provided by various external sources
TAKE BACK YOUR FREEDOM & CONFIDENCE with Men's Liberty A Device Like No Other The discreet, dignified, dependable option. When it comes to bladder leakage, there are many different options out there. But how do they stack up against Men’s Liberty? Our life-changing, male external catheter was designed to help men with urinary incontinence—no matter how old or young, no matter what the cause—regain their freedom and dignity. Adult diapers can be uncomfortable or embarrassing but Men’s Liberty effectively directs urine away from the skin keeping you dry 24/7. Unlike certain prescription drugs that promise to control your UI at the expense of possible side effects, Men’s Liberty is comfortable and sanitary. Condom catheters can potentially cause irritation or infection, especially if there is already broken or irritated skin, Men’s Liberty is gentle and safe. The benefits speak for themselves: -Fits most male anatomy -Effectively directs urine away from the skin, which reduces the risk of urinary tract infections -Uses a latex-free adhesive that is safe and hypoallergenic -Forms a complete seal without “pop-offs” -Can be easily removed with our FreeDerm product -Wearable for up to 24 hours -Replaces diapers and saves caregivers from changing diapers multiple times a day -Covered in U.S. by Medicare, over 3,000 private insurances, workers compensation and VA/TRICARE Our Customers are the proof Hear what others are saying about our life-changing device. “I have been using Men’s Liberty for one-and-a-half years. Men’s Liberty has given me my freedom back.” ~ A. Nieto, diagnosed with ALS and an activist for an ALS cure “Men’s Liberty has been a lifesaver. Wearing an indwelling catheter is not an optimal solution for a spinal cord injured person because of the great potential to contracting urinary tract infections. Men’s Liberty is not an invasive product, and it has allowed me to maintain my lifestyle with my work and family. It’s a wonderful option to have.” ~ John C “I have ALS, and I didn’t think there was a bladder control device on the market that would enable me to have the quality of life I have with Men’s Liberty. Thank you!” ~ Glen in Colorado “Men’s Liberty is terrific. I can keep doing what I want to do, without having to worry about running to the bathroom or changing my clothes. It’s a Godsend.” ~ John in Michigan “Men’s Liberty saved my husband’s life.” ~ Mrs. B in Arizona “Liberty helps me keep up my work pace. Before Liberty, if I had to go to the bathroom, it was a production. Liberty has taken a major problem and made it nonexistent. Now I can still brief dignitaries around the world or whatever I need to do.” ~ J. Wright, Air Force Engineer with Multiple Sclerosis “I would recommend Liberty to anybody who is active in life and wants to get out. Just because you’re in a chair doesn’t mean you have to be tied down to your house. Liberty lets you get out and do the stuff you enjoy.” ~ D. Duncan, T7, T8 Paraplegic and avid sportsman “I have been using Liberty’s for two years now. The Liberty has given me a life back. I almost lived in the bathroom, not any more! I feel so secure knowing I won’t leak.” ~ D. Keil, Illinois
Contact info
Largo, United States
- 800-220-1366
- CustomerService@bioderminc.com
- mensliberty.com
2.7
Poor
236 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great product
July 19, 2018
Unprompted review
Have called several times to find…
Have called several times to find resolve with new product. The urine sitts in the tube and does not drain down. I his wife have to apply and the frosted new product is hard for me to place also it does not stay on all night before I could manually drain the tube no one from quality control has returned any of my calls to find resolve also spoke to a nurse said she was sending a different lot no to try never received them
July 19, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Dascalos,
We do apologize for the inconvenience that has caused you, Our goal is to continually improve our customer experience, and ensure our products are safely utilized as intended. With safety being foremost in mind, we changed the design and vent method of the housing to a micro-vent molded as an integral part of the housing. If our customer care team can help you or a loved one in any way please feel free to contact us.
Best regards,
Customer Service
1-800-814-3174
Was suppose to get sample trail pack
Was suppose to get sample trail pack, but instead they sent a 90 day supply no trail. Billed Medicare over $2000
Then ask did I want to reorder. Never used any of their crap.
No wonder insurance is so high, because of these companies working the system
July 19, 2018
Unprompted review
Reply from Men's Liberty
Dear Jack,
We deeply value your relationship with Bioderminc / Men's Liberty and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at Customer care.
Best regards,
Customer Service
1-800-814-3174
COMPLETE SATISFACTION
I have been usung their product for a couple years and have had no problems that weren't my own fault.
July 19, 2018
Unprompted review
My Men's Liberty keeps falling off any…
My Men's Liberty keeps falling off any time after 5 hours of wear time. I used to get 24 to 48 hours when I first started about 3 or 4 tears ago.
The new heavier bag can trap the urine at the top of the bag. When I sit down, the warm urine can run back into the adhesive wrap softening up the adhesive enough to cause a leak. I have been wrapping the bottom edge of the Faceplate Strip with waterproof adhesive tape which prolongs the wear time. I always rinse out the used bag with warm water and I noticed that sometimes the rinse water also pools at the top of the bag and has to be squeezed out manually.
July 19, 2018
Unprompted review
Reply from Men's Liberty
Dear Nick,
Sorry to hear you had issues with the product. We have updated the product recently and have a new version as of April 2018. This includes a new micro-vent instead of the large plastic vent we had before, and new material for the tube and bag. We have implemented a new training approach in 2018 and a new team of dedicated nursing assistants. Please let us know if we can help you answer any questions you have about the product or application process.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
Great product
Great product. Works well and can catch leaks.. Plastic should be softer or have rolled edges.
July 19, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Little,
We strongly apologize for the bad experience that you had. We understand that this might have caused you a lot of inconvenience. We are people who are in the market from years and just want to inform you that such things do not happen on a daily basis. Please bear with us and I am sure you will still maintain the business relationship with us and take orders from us. Please reach out if you are interested in trying the newest version of Men's Liberty as of April 2018. We have implemented a new training approach in 2018 and a new team of dedicated nursing assistants too. We are very sorry. We will continue to develop the products that our customers love, but with more extensive quality. If our customer care team can help you or a loved one in any way please feel free to contact us.
Best regards,
Men's Liberty Customer Care
1-800-814-3174
Great unit and support
Their responses are timely. Redesign of unit is very good as there were issues with the faceplate, and one way breather valve.
Only issue I’ve had is that the extra faceplate strips that were provided at no cost are now costing $10.00 a ten pack.
July 19, 2018
Unprompted review
Not for a person that has slight…
Not for a person that has slight tremors to hard to put on & you cannot not give them away
even tho they are still sealed & company will not take them back so they went to the dump.
July 19, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Fitch,
Sorry to hear you had issues with the product. The return policy varies by the distributor as the product is considered a medical device. Some distributors take returns up to 30 days of unopened product, but others do not because it's a medical device that is developed in a clean room environment. The distributor that you are matched with varies by insurance. We have updated the product recently and have a new version as of April 2018. Please reach out if you are interested in trying the newest version. We have also implemented a new training approach in 2018 and a new team of dedicated nursing assistants whom can help you better. Please let us know if we can help you answer any questions you have about the product or application process
Best regards,
Customer Service Men's
Liberty 1-800-814-3174
Mens Liberty literally saved my…
Mens Liberty literally saved my husband. He received a neobladder (cancer) and has been totally incontinent at night. He tried Depends & adult diapers but hadn't been able to sleep all night in a couple of years because of leaking and the fear of making a mess. He even told me a couple of times he was thinking of 'hurting' himself. Hes been using Mens Liberty for about a year now and sleeps like a baby! He has had a couple of minor leaks, but these things have been a BLESSING!!! THANK YOU for what you do!!!!
July 19, 2018
Unprompted review
Not recommended for active men
Got these thinking they would keep me dry while playing golf. The constant movement on the golf course had it come off after about 4 holes.
Very disappointed.
July 19, 2018
Unprompted review
Reply from Men's Liberty
Hello Terry,
We deeply value your relationship with Bioderminc / Men's Liberty and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at Customer care.
Best regards,
Customer Service
1-800-814-3174
Hard to return product
July 19, 2018
Unprompted review
Reply from Men's Liberty
Dear Brian,
Sorry to hear you had issues with the product. The return policy varies by the distributor as the product is considered a medical device. Some distributors take returns up to 30 days of unopened product, but others do not because it's a medical device that is developed in a clean room environment. The distributor that you are matched with varies by insurance. We have updated the product recently and have a new version as of April 2018. Please reach out if you are interested in trying the newest version. We have also implemented a new training approach in 2018 and a new team of dedicated nursing assistants whom can help you better. Please let us know if we can help you answer any questions you have about the product or application process
Best regards,
Customer Service Men's
Liberty 1-800-814-3174
really a great product eliminates…
really a great product eliminates buying mens diapers
July 19, 2018
Unprompted review
Honest opinion the man that i talked…
Honest opinion the man that i talked with was no help at all . kept saying he was working on my order and nothing ever happened with the order.
so I would not recommend anyone to do business with you.
July 19, 2018
Unprompted review
Reply from Men's Liberty
Dear William,
I am very sorry for what happened. It was unacceptable and will never happen again. We want to let you know that your issue is important to us, and we’ll be glad to convey proper insight and give you the right resolution. Please contact customer support for any further concerns you might have – our customer service agents are always very happy to help.
Best regards,
Customer Service Men's
Liberty 1-800-814-3174
Have noticed on last few shipments when…
Have noticed on last few shipments when you wrap the tape around it cracks. Don't remember this happening a while back.
July 17, 2018
Unprompted review
Great product
Great product! I wish that it was available to me years ago.
July 17, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.