Mens Liberty took all my personal information including Medicare because they claim Medicare will pay for it. My doctor's office never receives their fax. Never responds to phone calls from my docto... See more
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I ordered a product that promised to reduce the amount of times. I have to get up at night to go to the bathroom and they send me tubing and a clamp to go on my penis! When I go to return it unopened,... See more
I've been totally incontinent for most of a year beginning immediately after radiation treatment for prostate cancer. I found Men's Liberty on line and it sounded too good to be true...it wasn't!... See more
I have used the external catheter for about a year combined with a calf catheter bag. Recently have had to go back to diaper because of design deficiency in the vacuum break valve. It does not provi... See more
Company details
Information provided by various external sources
TAKE BACK YOUR FREEDOM & CONFIDENCE with Men's Liberty A Device Like No Other The discreet, dignified, dependable option. When it comes to bladder leakage, there are many different options out there. But how do they stack up against Men’s Liberty? Our life-changing, male external catheter was designed to help men with urinary incontinence—no matter how old or young, no matter what the cause—regain their freedom and dignity. Adult diapers can be uncomfortable or embarrassing but Men’s Liberty effectively directs urine away from the skin keeping you dry 24/7. Unlike certain prescription drugs that promise to control your UI at the expense of possible side effects, Men’s Liberty is comfortable and sanitary. Condom catheters can potentially cause irritation or infection, especially if there is already broken or irritated skin, Men’s Liberty is gentle and safe. The benefits speak for themselves: -Fits most male anatomy -Effectively directs urine away from the skin, which reduces the risk of urinary tract infections -Uses a latex-free adhesive that is safe and hypoallergenic -Forms a complete seal without “pop-offs” -Can be easily removed with our FreeDerm product -Wearable for up to 24 hours -Replaces diapers and saves caregivers from changing diapers multiple times a day -Covered in U.S. by Medicare, over 3,000 private insurances, workers compensation and VA/TRICARE Our Customers are the proof Hear what others are saying about our life-changing device. “I have been using Men’s Liberty for one-and-a-half years. Men’s Liberty has given me my freedom back.” ~ A. Nieto, diagnosed with ALS and an activist for an ALS cure “Men’s Liberty has been a lifesaver. Wearing an indwelling catheter is not an optimal solution for a spinal cord injured person because of the great potential to contracting urinary tract infections. Men’s Liberty is not an invasive product, and it has allowed me to maintain my lifestyle with my work and family. It’s a wonderful option to have.” ~ John C “I have ALS, and I didn’t think there was a bladder control device on the market that would enable me to have the quality of life I have with Men’s Liberty. Thank you!” ~ Glen in Colorado “Men’s Liberty is terrific. I can keep doing what I want to do, without having to worry about running to the bathroom or changing my clothes. It’s a Godsend.” ~ John in Michigan “Men’s Liberty saved my husband’s life.” ~ Mrs. B in Arizona “Liberty helps me keep up my work pace. Before Liberty, if I had to go to the bathroom, it was a production. Liberty has taken a major problem and made it nonexistent. Now I can still brief dignitaries around the world or whatever I need to do.” ~ J. Wright, Air Force Engineer with Multiple Sclerosis “I would recommend Liberty to anybody who is active in life and wants to get out. Just because you’re in a chair doesn’t mean you have to be tied down to your house. Liberty lets you get out and do the stuff you enjoy.” ~ D. Duncan, T7, T8 Paraplegic and avid sportsman “I have been using Liberty’s for two years now. The Liberty has given me a life back. I almost lived in the bathroom, not any more! I feel so secure knowing I won’t leak.” ~ D. Keil, Illinois
Contact info
Largo, United States
- 800-220-1366
- CustomerService@bioderminc.com
- mensliberty.com
2.7
Poor
236 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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With 45 doses of radiation for prostate…
With 45 doses of radiation for prostate cancer and a recent diagnosis of Parkinsonism, I have such problems with frequent urination that I could not go out to a movie, a concert or dinner with friends without using my men's liberty.
July 20, 2018
Unprompted review
I have a serious problem and the small bag is insufficient
I have a serious problem and the small bag is insufficient to handle the flow. On several occasions recently, while sitting, the bag got too full and released from the pressure before I could get to the bathroom to empty the bag. I suggest there be one or more bag sizes available or one unit designed to be used with an upgraded leg bag.
July 20, 2018
Unprompted review
Reply from Men's Liberty
Dear Clarence,
Thank you for letting us know about the issue you are having. We offer an extended leg bag for men with capacity issues. Please reach out to our customer service or nursing team to learn more about how the two work together.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
Men's Liberty
Men's Liberty, Complimenis.
I wished you have listed 10 Stars, l would have claimed them all.
And given them to Wilbur, who introduced me first to Men' Liberty.
I also talked another second gentleman who sent me my second
order, he sharer in those given 10, extra five, from my heart given
from me
With Love, and total gratitude,
Respectfully,
Frank Louis Walker
July 20, 2018
Unprompted review
I must admit I'm not a day-to-day user
I must admit I'm not a day-to-day user, but after I gave their sample a test-run I am 100% positive I will use this product when the time comes.
July 20, 2018
Unprompted review
The product has sharp edge which cuts…
The product has sharp edge which cuts into the penis.
It causes Irritation such that it becomes unusable.
July 20, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Pearlman,
Sorry to hear you had issues with the edges of the product. We have updated the product recently and have a new version as of April 2018. This includes a new micro-vent instead of the large plastic vent we had before, and new material for the tube and bag.
Please reach out if you are interested in trying the newest version.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
I find the men's liberty product cuts…
I find the men's liberty product cuts my anatomy and I had to see my PCP
regarding the bleeding I'm having useing this product.I am useing a few products to heal my wound.I have called and addressed this with Bioderm.
July 20, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Lapadula,
Sorry to hear you had issues with the product. We have updated the product recently and have a new version as of April 2018. This includes a new micro-vent instead of the large plastic vent we had before, and new material for the tube and bag. Additionally, we offer FreeDerm spray for easy and pain-free removal in every shipment. Please reach out if you are interested in trying the newest version.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
worst product ever!!-no returns even…
worst product ever!!-no returns even without openning the product
July 20, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Farrellustomer,
Sorry to hear you had issues with the product. The return policy varies by the distributor as the product is considered a medical device. Some distributors take returns up to 30 days of unopened product, but others do not because it's a medical device that is developed in a clean room environment. The distributor that you are matched with varies by insurance. We have updated the product recently and have a new version as of April 2018. Please reach out if you are interested in trying the newest version.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
No infections after about three years
No infections after about three years, very good.
Still have about 2 percent failures due to quality control.
Adhesive failure and pinholes at seams in bag seams.
Good communications as to ordering.
July 20, 2018
Unprompted review
most of the time its good service while…
most of the time its good service while other times they have no clue what your talking about as a patient
July 19, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Whatley,
Thank you for letting us know about the challenges you are having with our team members. We have implemented a new training approach in 2018 and a new team of dedicated nursing assistants. Please let us know if we can help you answer any questions you have about the product or application process.
Best regards,
Customer Service
1-800-814-3174
Every thing works fine
Every thing works fine. No failures in the kits. Putting the new design kits on and removing them is easy. Service is great and Sharon Cinotti is always courteous and fills my orders promptly. Keep up the good work.
July 19, 2018
Unprompted review
These are so much better then diapers…
These are so much better then diapers and worry about leaks. Very happy with the product and the freedom it gives me.
July 19, 2018
Unprompted review
Has caused balanitis
July 19, 2018
Unprompted review
Reply from Men's Liberty
Dear William,
We understand that this might have caused you a lot of inconvenience. We are people who are in the market from years and just want to inform you that such things do not happen on a daily basis. Please bear with us and I am sure you will still maintain the business relationship with us and take orders from us. Please reach out if you are interested in trying the newest version of Men's Liberty as of April 2018. We will continue to develop the products that our customers love, but with more extensive quality. If our customer care team can help you or a loved one in any way please feel free to contact us.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
I have been using these for over 6…
I have been using these for over 6 years. It has kept my husband from having to have a catheter and he has had only one UTI in this time.
July 19, 2018
Unprompted review
Men’s Liberty is a good product but…
Men’s Liberty is a good product but perhaps not for everyone. Although expensive I was able to get Men’s Liberty free through the veterans administration. In order to be successful with Men’s Liberty you must follow directions very carefully. So if you’re tired of using diapers and other methods for your incontinence you might try Men’s Liberty as it might be for you.
July 19, 2018
Unprompted review
Reply from Men's Liberty
Dear Jim,
We're glad that you found what you were looking for, It is our goal that you are always happy with the product that we offer. We have updated the product recently and have a new version as of April 2018. This includes a new micro-vent instead of the large plastic vent we had before, and new material for the tube and bag, We have implemented a new training approach in 2018 and a new team of dedicated nursing assistants. Please let us know if we can help you answer any questions you have about the product or application process.
Best regards,
Customer Service
1-800-814-3174
Have been using for over two years
Have been using for over two years, usually get two days wear but when very active just one day!!
Wish the wrap was still attached tho' !!!
Had some problems when they made some changes, but sent a letter to the Corp. Management and got answers!!!
I buy a few extra wrap packets each 90 days for when I know I'm going to be exceptionally active.
Not sure what I would have done if I hadn't heard of this product. It allows me to keep working with a minimum amount of effort!!
July 19, 2018
Unprompted review
When you have prostrate surgery
When you have prostrate surgery, they don't work and I could't return anything.
July 19, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Myers,
Sorry to hear you had issues with the product after your surgery. The return policy varies by the distributor as the product is considered a medical device. Some distributors take returns up to 30 days of unopened product, but others do not because it's a medical device that is developed in a clean room environment. The distributor that you are matched with varies by insurance. Many of the men that use our product have had prostate surgery, prostate cancer or a radical prostatectomy. We have updated the product recently and have a new version as of April 2018. Please reach out if you are interested in giving it a try.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
I have used Liberty for several years…
I have used Liberty for several years and am pleased with results. However, I do get some irritation on the tip of my penis and have to skip a day or two to let the redness subside.
July 19, 2018
Unprompted review
Great product
Really, really like them but having too much bowel leakage to be comfortable now.
July 19, 2018
Unprompted review
Poor performance
I have several difficulties with the product. I shower in the evening and attach the Liberty with an extra revolution of 1 1/2" tape. I have a problem with retraction and over half the time the unit comes off during the night,wetting the bed and me, even with the extra Next tape wrap. Only rarely does the unit stay attached for the promised 24 hours. I also regret losing the venting valve at the top, which often allowed me to drain the liquid from the tip of the unit before it would back up. It was easier when the faceplate was attached to the tube in the previous model. Also, the non-stinging BioPlus+ wipe really stings a lot.
July 19, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr Jamjake,
Sorry to hear you had issues with the product. We have updated the product recently and have a new version as of April 2018. This includes a new micro-vent instead of the large plastic vent we had before, and new material for the tube and bag, We have implemented a new training approach in 2018 and a new team of dedicated nursing assistants. Please let us know if we can help you answer any questions you have about the product or application process.
Best regards,
Customer Service
1-800-814-3174
A well-engineered, comfortable product -- but one caveat
A well-engineered, comfortable product. It didn't take long to learn how to use it easily, without accident.
But one caveat: My most recent shipment has design change in the release valve at the bottom of the catchment bag and a different relief valve at the top. The result, at least in my limited experience with the new design, is that it takes longer to empty the bag. I like the old design better; but even with the new model, I'd hate to go back to soggy pads
July 19, 2018
Unprompted review
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