Mens Liberty took all my personal information including Medicare because they claim Medicare will pay for it. My doctor's office never receives their fax. Never responds to phone calls from my docto... See more
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See what reviewers are saying
I ordered a product that promised to reduce the amount of times. I have to get up at night to go to the bathroom and they send me tubing and a clamp to go on my penis! When I go to return it unopened,... See more
I've been totally incontinent for most of a year beginning immediately after radiation treatment for prostate cancer. I found Men's Liberty on line and it sounded too good to be true...it wasn't!... See more
I have used the external catheter for about a year combined with a calf catheter bag. Recently have had to go back to diaper because of design deficiency in the vacuum break valve. It does not provi... See more
Company details
Information provided by various external sources
TAKE BACK YOUR FREEDOM & CONFIDENCE with Men's Liberty A Device Like No Other The discreet, dignified, dependable option. When it comes to bladder leakage, there are many different options out there. But how do they stack up against Men’s Liberty? Our life-changing, male external catheter was designed to help men with urinary incontinence—no matter how old or young, no matter what the cause—regain their freedom and dignity. Adult diapers can be uncomfortable or embarrassing but Men’s Liberty effectively directs urine away from the skin keeping you dry 24/7. Unlike certain prescription drugs that promise to control your UI at the expense of possible side effects, Men’s Liberty is comfortable and sanitary. Condom catheters can potentially cause irritation or infection, especially if there is already broken or irritated skin, Men’s Liberty is gentle and safe. The benefits speak for themselves: -Fits most male anatomy -Effectively directs urine away from the skin, which reduces the risk of urinary tract infections -Uses a latex-free adhesive that is safe and hypoallergenic -Forms a complete seal without “pop-offs” -Can be easily removed with our FreeDerm product -Wearable for up to 24 hours -Replaces diapers and saves caregivers from changing diapers multiple times a day -Covered in U.S. by Medicare, over 3,000 private insurances, workers compensation and VA/TRICARE Our Customers are the proof Hear what others are saying about our life-changing device. “I have been using Men’s Liberty for one-and-a-half years. Men’s Liberty has given me my freedom back.” ~ A. Nieto, diagnosed with ALS and an activist for an ALS cure “Men’s Liberty has been a lifesaver. Wearing an indwelling catheter is not an optimal solution for a spinal cord injured person because of the great potential to contracting urinary tract infections. Men’s Liberty is not an invasive product, and it has allowed me to maintain my lifestyle with my work and family. It’s a wonderful option to have.” ~ John C “I have ALS, and I didn’t think there was a bladder control device on the market that would enable me to have the quality of life I have with Men’s Liberty. Thank you!” ~ Glen in Colorado “Men’s Liberty is terrific. I can keep doing what I want to do, without having to worry about running to the bathroom or changing my clothes. It’s a Godsend.” ~ John in Michigan “Men’s Liberty saved my husband’s life.” ~ Mrs. B in Arizona “Liberty helps me keep up my work pace. Before Liberty, if I had to go to the bathroom, it was a production. Liberty has taken a major problem and made it nonexistent. Now I can still brief dignitaries around the world or whatever I need to do.” ~ J. Wright, Air Force Engineer with Multiple Sclerosis “I would recommend Liberty to anybody who is active in life and wants to get out. Just because you’re in a chair doesn’t mean you have to be tied down to your house. Liberty lets you get out and do the stuff you enjoy.” ~ D. Duncan, T7, T8 Paraplegic and avid sportsman “I have been using Liberty’s for two years now. The Liberty has given me a life back. I almost lived in the bathroom, not any more! I feel so secure knowing I won’t leak.” ~ D. Keil, Illinois
Contact info
Largo, United States
- 800-220-1366
- CustomerService@bioderminc.com
- mensliberty.com
2.7
Poor
236 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Product is fine
Product is fine. Sometime web. sight is diffacult finding things.
July 21, 2018
Unprompted review
Reply from Men's Liberty
Hi George,
We recently launched a new website in June 2018 with a new search option. Please let us know if we can assist you with finding any information.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
Best product that really does work well…
Best product that really does work well and relieves the thought in the back of your mind, that is always there, where is the bathroom wherever you are at. It simply allows you freedom from always worrying "Am I going to make it there in time?.
July 21, 2018
Unprompted review
the bags come apart
the bags come apart. the stickey does not adhere to the penis for any length of time. getting in and out of cars loosens and the bag detaches.
July 21, 2018
Unprompted review
Reply from Men's Liberty
Dear Paul,
I want to extend my sincerest apologies for the negative experience that you had with our product. At Bioderminc / Men's Liberty,we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry. We will continue to develop the products that our customers love, but with more extensive quality. If our customer care team can help you or a loved one in any way please feel free to contact us.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
My experience was leaking from the…
My experience was leaking from the penile wrap and they could not produce a reason nor provide me with adequate information regarding same when I lay in bed. Too many bed wetting accidents happened and I just quit the product.
July 20, 2018
Unprompted review
Reply from Men's Liberty
Dear Terence,
We are sorry to hear that you had issues with the product. We are continuing to work on improving the quality since the launch of the new version in April 2018. After three years of working on the next generation product, we released a version with a new micro-vent for improved flow and comfort, and a longer tube for easier caregiver application. These revisions were included in our program to onshore jobs and manufactured and assemble the product in the USA. We continue to work on ways to improve the product experience. Please reach out to our nursing team if we can be of any assistance to help you apply the product 1-888-920-9363.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
Men's Liberty has transformed my life!
July 20, 2018
Unprompted review
I have been using Men's Liberty for…10.5 months
I had been using Men's Liberty for almost 10 months, with 2 or 3 leaks during that entire period (one due to my inexperience, 1 or 2 due to defective materials). But since their redesign and substitution of cheaper materials for both the part that attaches to the penis and the bed bag, I have had 8 leaks in one month. This is waking up in the middle of the night 8 times to my husband lying in sheets, bedpad, and clothing soaked in urine. I am generally sleep-deprived, my husband is barely mobile at night. These 8 events have been catastrophes. Until the redesign, the product was basically flawless, a superb, extraordinary gift from heaven. I am sure the new materials and design are saving huge amounts of money for everybody, but they are making the product virtually unusable.
July 20, 2018
Unprompted review
Reply from Men's Liberty
Dear Elizabeth,
We are sorry to hear you are having issues with the product. We are continuing to work on improving the quality since the launch of the new version in April 2018. After three years of working on the next generation product, we released a version with a new micro-vent for improved flow and comfort, and a longer tube for easier caregiver application. These revisions were included in our program to onshore jobs and manufactured and assemble the product in the USA. We continue to work
on ways to improve the product experience. Please reach out to our nursing team if we can be of any assistance to help you apply the product 1-888-920-9363.
Sincerely,
Men’s Liberty Team
1-800-814-3174
I HAVE USED
I HAVE USED, MEN'S LIBERTY, FOR NINE YEARS NOW AND I DON'T HAVE A BAD WORD TO SAY ABOUT THEM. I GET MY , MEN'S LIBERTY, PRODUCTS WHEN I ORDER JUST ABOUT EVERY TIME THAT I EXPECT THEM. ANYTIME I HAVE HAD ANY TROUBLE WITH SOMETHING THEY ARE THERE TO HELP ME OUT. I WOULD GIVE THEM A 5 STAR RATING ANYTIME.
July 20, 2018
Unprompted review
This is an amazing product 9+ years
This is an amazing product that has saved my skin (literacy)... I've been using Liberty for 9+ years, and each year the product is better and better. The team of inventors are a godsend; and I they recommended to every urologists I visit.
July 20, 2018
Unprompted review
Would gladly order from them again
Quick shipment and product as described.
July 20, 2018
Unprompted review
excellent response in replacing…
excellent response in replacing defective order
July 20, 2018
Unprompted review
great except i need a wearable device…
great except i need a wearable device and only got bed bags i need aome wearable equipment thank you
July 20, 2018
Unprompted review
Reply from Men's Liberty
Hello Mr. Crowley,
We are sorry you did not receive all of the Men's Liberty product, we will have a staff member contact you soon.
Regards, Customer service
Men's liberty
1-800-814-3174
The body side of the collection bag…
The body side of the collection bag needs to have a fabric barrier between the bag and the flesh.
July 20, 2018
Unprompted review
Reply from Men's Liberty
Dear Ron,
Thank you for your feedback. We are working on developing a softer edge to the bag and appreciate you sharing your suggestion.
Best regards,
Men's Liberty Customer Care
I like the new external cathete
I like the new external cathete. They are a bit more comfortable without the hard white knob system.
Thanks
July 20, 2018
Unprompted review
don't like the new and imoroved mens…
don't like the new and imoroved mens liberty, the vent was removed and now urine stays up in tube
July 20, 2018
Unprompted review
great product-does exactly what is…
great product-does exactly what is claimed
July 20, 2018
Unprompted review
Everything was fine
July 20, 2018
Unprompted review
Could never rely on this product
Could never rely on this product, some times it was great other times it failed.
July 20, 2018
Unprompted review
Reply from Men's Liberty
Dear Ronald,
Sorry to hear you had issues with the product. We have updated the product recently and have a new version as of April 2018. This includes a new micro-vent instead of the large plastic vent we had before, and new material for the tube and bag. Additionally, we offer FreeDerm spray for easy and pain-free removal in every shipment. Please reach out if you are interested in trying the newest version.
Best regards, Customer Service
Men's Liberty 1-800-814-3174
You do not have control of your product
July 20, 2018
Unprompted review
Reply from Men's Liberty
Hello Mr. Eaton,
I strongly apologize for the bad experience that you had. I understand that this might have caused you a lot of inconveniences. We are people who are in the market for years and just want to inform you that such things do not happen on a daily basis. Please bear with us and I am sure you will still maintain the business relationship with us and take orders from us. Please reach out if you are interested in trying the newest version of Men's Liberty as of April 2018. We have implemented a new training approach in 2018 and a new team of dedicated nursing assistants too.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
Exterior catheter would not stay on.
We could never make the exterior catheter stay on my husbands penis.
Even working with the companies suggestions to make it work we were unsuccessful. The result was constant leakage.
July 20, 2018
Unprompted review
Reply from Men's Liberty
Dear Carol,
Sorry to hear the product never worked for your husband. We have updated the product recently and have a new version as of April 2018. Please reach out if you are interested in trying the newest version.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
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