Mens Liberty took all my personal information including Medicare because they claim Medicare will pay for it. My doctor's office never receives their fax. Never responds to phone calls from my docto... See more
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See what reviewers are saying
I ordered a product that promised to reduce the amount of times. I have to get up at night to go to the bathroom and they send me tubing and a clamp to go on my penis! When I go to return it unopened,... See more
I've been totally incontinent for most of a year beginning immediately after radiation treatment for prostate cancer. I found Men's Liberty on line and it sounded too good to be true...it wasn't!... See more
I have used the external catheter for about a year combined with a calf catheter bag. Recently have had to go back to diaper because of design deficiency in the vacuum break valve. It does not provi... See more
Company details
Information provided by various external sources
TAKE BACK YOUR FREEDOM & CONFIDENCE with Men's Liberty A Device Like No Other The discreet, dignified, dependable option. When it comes to bladder leakage, there are many different options out there. But how do they stack up against Men’s Liberty? Our life-changing, male external catheter was designed to help men with urinary incontinence—no matter how old or young, no matter what the cause—regain their freedom and dignity. Adult diapers can be uncomfortable or embarrassing but Men’s Liberty effectively directs urine away from the skin keeping you dry 24/7. Unlike certain prescription drugs that promise to control your UI at the expense of possible side effects, Men’s Liberty is comfortable and sanitary. Condom catheters can potentially cause irritation or infection, especially if there is already broken or irritated skin, Men’s Liberty is gentle and safe. The benefits speak for themselves: -Fits most male anatomy -Effectively directs urine away from the skin, which reduces the risk of urinary tract infections -Uses a latex-free adhesive that is safe and hypoallergenic -Forms a complete seal without “pop-offs” -Can be easily removed with our FreeDerm product -Wearable for up to 24 hours -Replaces diapers and saves caregivers from changing diapers multiple times a day -Covered in U.S. by Medicare, over 3,000 private insurances, workers compensation and VA/TRICARE Our Customers are the proof Hear what others are saying about our life-changing device. “I have been using Men’s Liberty for one-and-a-half years. Men’s Liberty has given me my freedom back.” ~ A. Nieto, diagnosed with ALS and an activist for an ALS cure “Men’s Liberty has been a lifesaver. Wearing an indwelling catheter is not an optimal solution for a spinal cord injured person because of the great potential to contracting urinary tract infections. Men’s Liberty is not an invasive product, and it has allowed me to maintain my lifestyle with my work and family. It’s a wonderful option to have.” ~ John C “I have ALS, and I didn’t think there was a bladder control device on the market that would enable me to have the quality of life I have with Men’s Liberty. Thank you!” ~ Glen in Colorado “Men’s Liberty is terrific. I can keep doing what I want to do, without having to worry about running to the bathroom or changing my clothes. It’s a Godsend.” ~ John in Michigan “Men’s Liberty saved my husband’s life.” ~ Mrs. B in Arizona “Liberty helps me keep up my work pace. Before Liberty, if I had to go to the bathroom, it was a production. Liberty has taken a major problem and made it nonexistent. Now I can still brief dignitaries around the world or whatever I need to do.” ~ J. Wright, Air Force Engineer with Multiple Sclerosis “I would recommend Liberty to anybody who is active in life and wants to get out. Just because you’re in a chair doesn’t mean you have to be tied down to your house. Liberty lets you get out and do the stuff you enjoy.” ~ D. Duncan, T7, T8 Paraplegic and avid sportsman “I have been using Liberty’s for two years now. The Liberty has given me a life back. I almost lived in the bathroom, not any more! I feel so secure knowing I won’t leak.” ~ D. Keil, Illinois
Contact info
Largo, United States
- 800-220-1366
- CustomerService@bioderminc.com
- mensliberty.com
2.7
Poor
236 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Im not a fan of the new bags
Im not a fan of the new bags . They seem stiff and kink easily not allowing drainage into collection bag
July 26, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Covinton,
Thank you for sharing your feedback. We value the input from our customers and we are in the process of returning to our original thickness of bags. You should hopefully see the change in the next 30-60 days.
Best regards,
Customer Service
Men's Liberty
Great option
Great option. Men's Liberty works with you as an individual. We have recommended them to others.
July 26, 2018
Unprompted review
My experience with men's liberty was…
My experience with men's liberty was good. I don't need it any more as
chocolate was the problem, I have stopped chocolate and the bladder
now works as needed. Thank You Mr Holper 26 July 2018
July 26, 2018
Unprompted review
y0u have change them to much
July 26, 2018
Unprompted review
Reply from Men's Liberty
Hello Lawrence,
We are sorry to hear that you had issues with the product. We are continuing to work on improving the quality since the launch of the new version in April 2018. After three years of working on the next generation product, we released a version with a new micro-vent for improved flow and comfort, and a longer tube for easier application. These revisions were included in our program to onshore jobs and manufacture and assemble the product here in the United States. We continue to work on ways to improve the product experience. Please reach out to our nursing team if we can be of any assistance to help you apply the product 1-888-920-9363.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
Men's Liberty did not work for me
Men's Liberty did not work for me. I liked them for a few weeks, but I then developed a rash. I discontinued use until the rash was gone for several weeks and then tried them again. The rash came back within a few days. I discontinued use for even a longer time, but when I tried them again the rash came back. I have not used them since.
July 26, 2018
Unprompted review
Reply from Men's Liberty
Dear William,
We are sorry to hear that you had issues with the product. We are continuing to work on improving the quality since the launch of the new version in April 2018. After three years of working on the next generation product, we released a version with a new micro-vent for improved flow and comfort, and a longer tube for easier application. These revisions were included in our program to onshore jobs and manufacture and assemble the product here in the United States. We continue to work on ways to improve the product experience. Please reach out to our nursing team at 1-888-920-9363. if we can be of any assistance to help you.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
To difficult to use
To difficult to use. Presently using external cathers which work great for my difficultly.
July 26, 2018
Unprompted review
Reply from Men's Liberty
Dear Bryan,
We are sorry to hear that you had issues with the product. We are continuing to work on improving the quality since the launch of the new version in April 2018. After three years of working on the next generation product, we released a version with a new micro-vent for improved flow and comfort, and a longer tube for easier caregiver application. These revisions were included in our program to onshore jobs and manufactured and assemble the product in the USA. We continue to work on ways to improve the product experience. Please reach out to our nursing team if we can be of any assistance to help you apply the product 1-888-920-9363.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
Men’s liberty products products have…
Men’s liberty products products have changed my life for cyber better. Pads are a thing of the past. Praise the lord!
July 26, 2018
Unprompted review
The last shipment I received has been…
The last shipment I received has been less effective than previous shipments
They are not staying on for twenty four hours and in my opinion the petal shapes seem to be smaller and less effective. Can something be done about this
July 26, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr Armistead,
Thank you for sharing your feedback. We value the input from our customers and we are in the process of returning to our original thickness of bags. You should hopefully see the change in the next 30-60 days.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
The new product is very lacking in…
The new product is very lacking in reliability. The new bag has a tendency to seal itself up about a third of the way from the top, leaving the bottom two thirds unusable. The new material sticks to the body where as the previous product did not do that. The adhesive that holds the bag to the penis does not stay in contact with the body. More then 50% of them end up leaking. I wish I could find a replacement for this product, I would do it in a minute.
July 26, 2018
Unprompted review
Reply from Men's Liberty
Dear John,
We are sorry to hear that you had issues with the product. We are continuing to work on improving the quality since the launch of the new version in April 2018. After three years of working on the next generation product, we released a version with a new micro-vent for improved flow and comfort, and a longer tube for easier application. These revisions were included in our program to onshore jobs and manufacture and assemble the product here in the United States. We continue to work on ways to improve the product experience. Please reach out to our nursing team if we can be of any assistance to help you apply the product 1-888-920-9363.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
New customer
I received a couple of phone calls regarding my shipment of catheters. They were very courteous and helpful. This is a new experience for me and they were very helpful. Thank
July 26, 2018
Unprompted review
Terrible service
Product good, customer service THE WORST. Can never reach anyone unless you're a new customer. If and when you do, they never follow up or do what they say they will.
July 26, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Sills,
On behalf of Men's Liberty, We want to extend our sincerest apologies for the negative experience that you had with our phone service. We do our best to train each of our representatives on how to properly handle our customer issues, including how to escalate problems that they are unable to assist with. We want to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process. Should you need help in the future, please do not hesitate to contact our customer service at 1-800-814-3174.
Best regards,
Men's Liberty Customer Service
1-800-814-3174
This is the most awesome product
This is the most awesome product.
And everyone that contacts us treats us with respect. Love this company
July 26, 2018
Unprompted review
Device damage
The device worked reasonable well for several months, but recently, it damages my skin and bleeds, thus I cannot continue to use. William Archer
July 26, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Archer,
We are sorry to hear that you had issues with the product. We are continuing to work on improving the quality since the launch of the new version in April 2018. After three years of working on the next generation product, we released a version with a new micro-vent for improved flow and comfort, and a longer tube for easier caregiver application. These revisions were included in our program to onshore jobs and manufactured and assemble the product in the USA. We continue to work on ways to improve the product experience. Please reach out to our nursing team if we can be of any assistance to help you apply the product 1-888-920-9363.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
Good if you are not doing anything out…
Good if you are not doing anything out side when it's hot!
July 25, 2018
Unprompted review
Excellent
Excellent. I do have a suggestion. I wear shorts in he summer and the collection bag sometimes hangs below the hemline of my shorts. I would suggest a wider shallower bag. Could I get a response to this?
July 24, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Shaw,
Thank you for the feedback on the product. We are exploring other shapes for the collection bag and value your suggestion. Thank you for taking the time to share it with us. In the meantime, you may want to try a leg strap or a leg bag holder to help secure the bag to your inner thigh to help keep it from peaking out from your shorts.
Here is a link to one on Amazon https://www.amazon.com/Carefix-Catheter-Incontinence-Supplies-TYT09120301EA/dp/B01DJGLMRG/ref=sr_1_8_a_it?ie=UTF8&qid=1532457690&sr=8-8&keywords=leg%2Bbag%2Bholder&th=1
Best regards,
Customer Care
1-800-814-3174
Reply from Men's Liberty
Dear Steve,
We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward in doing business with you again.
Men's Liberty Customer Care
800-814-3174
A small step in the correct direction
July 23, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr Berich,
We have implemented a new training approach in 2018 and a new team of dedicated nursing assistants. Please let us know if we can help you answer any questions you have about the product or application process. If our customer care team or Nursing staff can help you or a loved one in any way please feel free to contact us.
Best regards,
Customer Service
Men's Liberty
1-800-814-3174
Great product and service
July 22, 2018
Unprompted review
Reply from Men's Liberty
Dear Mr. Barnhill,
Thanks for taking the time to share your prestige opinion on Men's Liberty. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We will ensure they all enjoy the same quality of service as you have.
Best regards,
Men's Liberty Customer Care
800-814-3174
I am a RN
I am a RN, worked great for my patient, easy to apply. Pt liked the device, best device I have seen on the market for those patients with a small or retracted penis.
July 21, 2018
Unprompted review
Reply from Men's Liberty
Hello Barbara,
Thank you for taking the time to leave us such a beautiful review. Most people don't bother to leave reviews about positive experiences, and that's what makes this so special! It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Best regards,
Men's Liberty Customer Care
800-814-3174
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