Men's Liberty Reviews 236

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Mens Liberty took all my personal information including Medicare because they claim Medicare will pay for it. My doctor's office never receives their fax. Never responds to phone calls from my docto... See more

Rated 1 out of 5 stars

I ordered a product that promised to reduce the amount of times. I have to get up at night to go to the bathroom and they send me tubing and a clamp to go on my penis! When I go to return it unopened,... See more

Rated 5 out of 5 stars

I've been totally incontinent for most of a year beginning immediately after radiation treatment for prostate cancer. I found Men's Liberty on line and it sounded too good to be true...it wasn't!... See more

Rated 3 out of 5 stars

I have used the external catheter for about a year combined with a calf catheter bag. Recently have had to go back to diaper because of design deficiency in the vacuum break valve. It does not provi... See more

Company details

  1. Medical Equipment Manufacturer

Information provided by various external sources

TAKE BACK YOUR FREEDOM & CONFIDENCE with Men's Liberty A Device Like No Other The discreet, dignified, dependable option. When it comes to bladder leakage, there are many different options out there. But how do they stack up against Men’s Liberty? Our life-changing, male external catheter was designed to help men with urinary incontinence—no matter how old or young, no matter what the cause—regain their freedom and dignity. Adult diapers can be uncomfortable or embarrassing but Men’s Liberty effectively directs urine away from the skin keeping you dry 24/7. Unlike certain prescription drugs that promise to control your UI at the expense of possible side effects, Men’s Liberty is comfortable and sanitary. Condom catheters can potentially cause irritation or infection, especially if there is already broken or irritated skin, Men’s Liberty is gentle and safe. The benefits speak for themselves: -Fits most male anatomy -Effectively directs urine away from the skin, which reduces the risk of urinary tract infections -Uses a latex-free adhesive that is safe and hypoallergenic -Forms a complete seal without “pop-offs” -Can be easily removed with our FreeDerm product -Wearable for up to 24 hours -Replaces diapers and saves caregivers from changing diapers multiple times a day -Covered in U.S. by Medicare, over 3,000 private insurances, workers compensation and VA/TRICARE Our Customers are the proof Hear what others are saying about our life-changing device. “I have been using Men’s Liberty for one-and-a-half years. Men’s Liberty has given me my freedom back.” ~ A. Nieto, diagnosed with ALS and an activist for an ALS cure “Men’s Liberty has been a lifesaver. Wearing an indwelling catheter is not an optimal solution for a spinal cord injured person because of the great potential to contracting urinary tract infections. Men’s Liberty is not an invasive product, and it has allowed me to maintain my lifestyle with my work and family. It’s a wonderful option to have.” ~ John C “I have ALS, and I didn’t think there was a bladder control device on the market that would enable me to have the quality of life I have with Men’s Liberty. Thank you!” ~ Glen in Colorado “Men’s Liberty is terrific. I can keep doing what I want to do, without having to worry about running to the bathroom or changing my clothes. It’s a Godsend.” ~ John in Michigan “Men’s Liberty saved my husband’s life.” ~ Mrs. B in Arizona “Liberty helps me keep up my work pace. Before Liberty, if I had to go to the bathroom, it was a production. Liberty has taken a major problem and made it nonexistent. Now I can still brief dignitaries around the world or whatever I need to do.” ~ J. Wright, Air Force Engineer with Multiple Sclerosis “I would recommend Liberty to anybody who is active in life and wants to get out. Just because you’re in a chair doesn’t mean you have to be tied down to your house. Liberty lets you get out and do the stuff you enjoy.” ~ D. Duncan, T7, T8 Paraplegic and avid sportsman “I have been using Liberty’s for two years now. The Liberty has given me a life back. I almost lived in the bathroom, not any more! I feel so secure knowing I won’t leak.” ~ D. Keil, Illinois


Contact info

2.7

Poor

TrustScore 2.5 out of 5

236 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

The quality of your product is not…

The quality of your product is not consistent.
It may be that the “broker” you use ships OLD product.
Whatever the reason it’s not good when one box has adhesive that is dried out or the “tabs” are scrunched and not sticky.
I love the freedom I experience when product is fresh!

July 28, 2018
Unprompted review
Rated 1 out of 5 stars

Order never placed

Order never placed. Customer Service will only let you leave a message and then they never return your call.

Very, very unacceptable customer service.

July 28, 2018
Unprompted review
Men's Liberty logo

Reply from Men's Liberty

Dear Mr. Johnson,


On behalf of Men's Liberty, We want to extend our sincerest apologies for the negative experience that you had with our phone service. We do our best to train each of our representatives on how to properly handle our customer issues, including how to escalate problems that they are unable to assist with. We want to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process. Should you need help in the future, please do not hesitate to contact our customer service at 1-800-814-3174.


Best regards,
Men's Liberty Customer Service
1-800-814-3174

Rated 3 out of 5 stars

With the new nano valve it seems there…

With the new nano valve it seems there is always urine trapped at tip possibly causing urinary track infection. Sometimes day pouch is leaking being securely attached. I liked the previous valve better.

July 28, 2018
Unprompted review
Men's Liberty logo

Reply from Men's Liberty

Dear Mr. Gnazzo

We are sorry to hear that you had issues with the product. We are continuing to work on improving the quality since the launch of the new version in April 2018. After three years of working on the next generation product, we released a version with a new micro-vent for improved flow and comfort, and a longer tube for easier caregiver application. These revisions were included in our program to onshore jobs and manufactured and assemble the product in the USA. We continue to work on ways to improve the product experience. Please reach out to our nursing team if we can be of any assistance to help you apply the product 1-888-920-9363.


Best regards,
Customer Service
Men's Liberty
1-800-814-3174

Rated 3 out of 5 stars

They work if you add waterproof tape.

The devices work as they are as long as the skin stays dry. Adding
several wraps of waterproof first aid tape helps, but the integral tape needs to be longer.

July 27, 2018
Unprompted review
Men's Liberty logo

Reply from Men's Liberty

Hello,

Thank you for that wonderful suggestion, we like comments that we can ponder on for us to make our products better in utilization, After three years of working on the next generation product, we released a version with a new micro-vent for improved flow and comfort and a longer tube for easier caregiver application. in case you need assistance please do give our nurses or our customer care team at 1-800-814-3174 Thank you.

Best regards,
Customer Service
Men's Liberty
1-800-814-3174

Rated 3 out of 5 stars

t is an excellent concept but not a…

t is an excellent concept but not a satisfactory one. They are disfficult to put on and often come loose or leak. A combibation of a condom type with the small collector bag might be worth a try.

July 27, 2018
Unprompted review
Rated 5 out of 5 stars

I have been using Men's Liberty for…

I have been using Men's Liberty for over four years. I had trouble at first to get them to stay on for 24 hours, but customer service worked with me, even sending free product to get me through the first 30 days. Since then, I have had great experience with them. They allow me to sleep all night without getting up to go to the bathroom. During the summer, I only wear it at night. My shorts will not cover the bag, so I do not wear them during day time hours.
GREAT PRODUCT

July 27, 2018
Unprompted review
Rated 5 out of 5 stars

I received my supplies 6 days ago

I received my supplies 6 days ago. I applied my mens liberty product 5 days ago. I has remained attached and working ever since. With it working this good, why have such a small bag. I would like to see a bag at twice this size. It's a pain to have to empty so often.

George Vanderzanden

July 27, 2018
Unprompted review
Rated 5 out of 5 stars

The product works wonderfully

The product works wonderfully. I have a problem that on the latest batch the No Sting Barrier Film packs have very little liquid and are nearly dry which causes the pouch to not adhere well.

July 27, 2018
Unprompted review
Rated 1 out of 5 stars

I asked for (and NEVER rec;d a sample…

I asked for (and NEVER rec;d a sample of your product)

You STINK

July 27, 2018
Unprompted review
Men's Liberty logo

Reply from Men's Liberty

Hello Mr. Morton,

We do apologize if you did not get any of our samples, but if you could call our customer care team, we would be glad to assist you. We would love to help you. Thank you!

Best regards,
Men's Liberty Customer Service
1-800-814-3174

Rated 2 out of 5 stars

The product was reasonably good until ....

Product was reasonably good until the changes were made. The new Vent does not allow air flow when you are lying down or sitting down so eventually the faceplate de laminates from your glans penis. The size of the flower is to large for some people with penile atrophy ie: post Prostatectomy, and penile atrophy.The Fixed drain plug is very difficult to navigate if you are left handed, and the overall quality has gone downhill since the roll out of the new design. If there was another game in town.. I'd sign up in a minute... Sometimes if it ain't broke don't try to fix it. I get that you want to manufacture and assemble here in the srates... but you took away some of the best features and quality... One would this that the product would improve with local controls... but sadly it has gone down hill... and you lost your best Nurse support person when he left and went to Bay Care Nursing. He understood the product... and the issues we as end users have to deal with. I dont need help with applying the product..You guys need help with the quality and design of the product..

July 27, 2018
Unprompted review
Men's Liberty logo

Reply from Men's Liberty

Dear Mr. Siegfried,

We are sorry to hear that you had issues with the product. We are continuing to work on improving the quality since the launch of the new version in April 2018. After three years of working on the next generation product, we released a version with a new micro-vent for improved flow and comfort, and a longer tube for easier application. These revisions were included in our program to onshore jobs and manufacture and assemble the product here in the United States. We continue to work on ways to improve the product experience. Please reach out to our nursing team if we can be of any assistance to help you apply the product 1-888-920-9363.


Best regards,
Customer Service
Men's Liberty
1-800-814-3174

Rated 3 out of 5 stars

I have yet to receive any products

I have yet to receive any products. None have been delivered. I hope some samples arrive soon.

July 27, 2018
Unprompted review
Men's Liberty logo

Reply from Men's Liberty

Please call us or email customerservice@bioderminc.com so we can help you check the status. Sometimes we have trouble getting the paperwork back from the doctor's office, but your salesperson should have reached out to let you know. Please call the number below and press option 1.

Best regards,
Men's Liberty Customer Service
1-800-814-3174

Rated 4 out of 5 stars

Was a life changer for 7 years after…

Was a life changer for 7 years after prostatectomy. Then began to have irritation at urethral opening. Whether it is just me or redesign of device is unknown. Until the irritation began I have advised many men to try Men'a Liberty and have posted my wonderful experience with the product on numerous incontinence blogs. I would still recommend trying it, because it really could make life worth living again. In fact, it was wonderful to watch a 3 hour movie or entire sporting event with my son and his young friends, and sit through the entire thing while they got up at least twice. BTW - I used it with a leg bag. Try it!

July 27, 2018
Unprompted review

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