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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the high quality and stylish design of the jackets and coats. Many appreciate the fast delivery service, noting that their orders arrived quickly and efficiently. However, some customers experienced issues with their orders, including missing information for deliveries or items being sent back to the sender. A few reviewers were also dissatisfied with the return policy, particularly the cost associated with returning items, even in cases where the product had defects or didn't fit as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers express... See more

Quality

Clients share positive opinions on quality, with many praising the excellent quality of leather jackets,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the extremely fast shipping,... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised quick delivery, receiving orders... See more

Return policy

Consumers express significant dissatisfaction with the return policy, primarily due to high return fees. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought the Carly jacket in grey and it is GORGEOUS! I got S/M which was recommended for size 38, and I must say its a bit snug but thats also because the material of the leather is very stiff, so th... See more

Rated 5 out of 5 stars

I had placed a wait list for the Parker jacket in black and I saw the story when it was back on sale. Easy to buy online, great jacket, leather is quality and the design is just as I wished. Two p... See more

Rated 5 out of 5 stars

I am very happy with the leather jacket I purchased! The quality and the design - simply amazing, exactly the same how it looks on the Instagram influencers. So beautiful and stylish! Shipping was als... See more

Rated 5 out of 5 stars

I first ordered a short brown suede jacket and wasn’t sure about it because I never wear short jackets. But in the end, I wore it every day… it’s so warm and the quality is amazing. Then I saw a be... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

I bought the Katha faux fur jacket in…

I bought the Katha faux fur jacket in brown.The quality is amazing. They work with special buttons, so your coat doesn’t open and the buttons are invisible. The lining and details on the inside are perfect too.
The jacket was packed in a cotton bag just like a designer bag.
These details really make the difference.
Only one thing: they recommanded size s/m on the website but i needed an m/l for a better fit.

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing brand for jacket/coat enthusiasts

Just received my Dagmar jacket in brown from Meotine. It’s stunning! I actually ordered my first fur jacket from Meotine about 8-10 years ago. Since I was a student at the time, and the brand isn’t cheap, I forgot about the brand for a while before I recently discovered it again on Instagram.

I had been on the hunt for a shorter fur jacket in brown and discovered the Dagmar coat online. I am a BIG fan and will for sure go for other styles in the nearest future. It’s soft, you can tell the quality is high, and the shipping and customer service is super fast. I needed my coat before a trip few days later and wasn’t sure if it was going to make it on time, but in two business days it was at my door.

Big thanks! 🙏🏼

January 17, 2025
Unprompted review
Rated 3 out of 5 stars

Nice Jacket but wrong description! Not real fur.

Delivery war fast, although it was just delivered to an ups drop off box instead of my home! The jacket is nice but it said premium fox fur and the jacket I received has a faux fur!! Will keep it because it was on sale.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Go for it, you won't be disappointed. Top quality and delivery.

I bought the Wilma Jacket and it is really fabulous !
I took the fitsize test and the size is perfect. Also the quality and finish of this jacket is very luxe 😄.
I would for sure order again online.
The faux fur is so soft. I get compliments every time I go out in this jacket. It is also very warm.
They have for sure a new customer.
Also very quick delivery with UPS driver who even sent messages to say they were in my street.
Great delivery, great follow up from order to delivery, great quality, Just go for it!

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Love my Carly jacket

Love my Carly jacket! Would highly recommend to anyone looking for a beautiful, soft shearling jacket. For sizing, if you want to layer chucky knits underneath size up. Overall, so happy with my purchase.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

The Carly jacket is fantastic!

The Carly jacket is fantastic!
Bought it as my birthday gift, and it made me happy!
The quality is felt in every detail. Love it!
The delivery to Latvia took less then one week.
The only minus is a white sheep fur left on black clothes underneath. I hope it won’t last forever)
Thank you for making such unique products!

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful coat

I just received my fur coat and it is beautiful. The quality is amazing, and the international shipping was very fast. It’s also very warm. The coat was packaged very neatly in a nice garment bag. I can’t wait to wear it out and take pics.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted!

Although my order took a long time to reach me, I am delighted with the coat and the jacket. The jacket is just what I love, looks like it was made for me ! And the coat is so different from what we usually see. Meotine clothes have just that little thing that makes all the difference.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality 🌟🌟🌟🌟🌟

🛍️ I bought the Carly Jacket, amazing one ! Just amaziiiiiiing !
🧥The sheepskin is absolutely wonderfull and the shape as well !
🚚 A little bit long to deliver but it was holiday period so … I understand !
📦 The packaging is really good, a pleasure to unbox it.
💁🏼‍♀️ I was so excited to receive my order and now I can’t wait to go out with my new coat and walk like a diva with it on my shoulders !
🎁 A perfect self-gift for my birthday !!!

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a coat in size S but the coat…

I ordered a coat in size S but the coat was way too big. After I had returned the coat (from Germany back to Denmark) they refunded not the total sum but kept a "50€ return shipping fee". Please don't walk into the same trap!

January 8, 2025
Unprompted review
MEOTINE.COM logo

Reply from MEOTINE.COM

Dear Stefanie,

Thank you for taking the time to share your experience with us. We’re sorry to hear that the size of the coat didn’t work out for you, and we understand how frustrating this situation must feel.

To provide some clarity, our return policy—which is clearly outlined on our website—states that we do not provide free return labels, and a return shipping fee is deducted for international returns. This is due to the significantly increased costs of international shipping and an increase in orders placed with the intent of returning multiple items have significant impacts. Unfortunately, this can delay other customers from getting the sizes they need, and it also adds to the environmental burden caused by frequent shipping.

We’re constantly striving to improve, and we appreciate your feedback as it helps us understand where we can do better. If there’s anything we can do to assist you further, please don’t hesitate to reach out to us directly at Supportmeotine.com.

Thank you for your understanding.

Warm regards,

Rated 1 out of 5 stars

The sizing on this brand is wayyyyy…

The sizing on this brand is wayyyyy off. My husband who is 70 lbs heavier & 7inches taller than me tried on the jacket i purchased and it was too big for him.

Customer service was nonexistent, 50E return, duties and over all terrible experience.

January 7, 2025
Unprompted review
MEOTINE.COM logo

Reply from MEOTINE.COM

Thank you for sharing your feedback with us. We’re truly sorry to hear about your dissatisfaction and any inconvenience caused.

Our jackets are designed with an intentionally oversized fit, as described on our website, to align with the aesthetic of our brand. We understand that this style might not be for everyone, and we’re always happy to help guide customers with sizing questions prior to purchase.

Regarding the €50 return fee, this policy was introduced to address the environmental impact and increasing shipping costs caused by high volumes of returns, especially from orders where multiple jackets are purchased with the intent of returning most of them. This approach helps us maintain free shipping for all customers while encouraging more mindful purchasing. That said, we do offer free exchanges to make finding the perfect size or style easier. However, we do offer free exchanges to ensure you can find the perfect size or style without additional cost!

We sincerely apologize if our customer service did not meet your expectations. The holiday season, along with public holidays, created delays in our response times, and we’re actively working to improve our processes to provide more timely assistance in the future.

We appreciate your feedback and take it seriously as we strive to improve our services. If there’s anything further we can do to assist you, please don’t hesitate to reach out to us directly.

Warm regards,

Rated 5 out of 5 stars

I ordered from Austria

I ordered from Austria, and I couldn’t be happier with my purchase! The quality of Meotine’s pieces is absolutely perfect, and my second order is already on its way.

I own the BELLO NYLON COAT, everyone keeps asking about it, and I’ve received so many compliments on my looks. It’s the perfect combination of timeless elegance and practicality, exactly what I look for in pieces I can wear for years to come. Shipping was smooth and I’ve never had any issues.

October 3, 2024
Unprompted review
Rated 1 out of 5 stars

Most part of the leather jacket was…

Most part of the leather jacket was damaged where the jacket price was almost 600Euro!!!
Disappointed with the item I received! Didn’t expected it!! Waiting for the refund case! But hasn’t got the reply back yet after I messaged them back!

December 31, 2024
Unprompted review
MEOTINE.COM logo

Reply from MEOTINE.COM

Thank you for reaching out and sharing your concerns about the leather jacket. I’m sorry to hear about the damage and your disappointment – this is certainly not the experience we want for our customers.

We have reviewed our records and, unfortunately, we haven’t received an email from you regarding this issue. Please don’t hesitate to forward your previous message or send us the necessary details, including photos of the damage, so we can assist you promptly.

Once we receive your email, we will prioritize resolving this for you. Whether you’d prefer a replacement jacket or a refund for the return, we’re here to make it right.

We truly appreciate your patience and understanding and look forward to hearing from you soon.

Best regards,

Josephine // Meotine

Rated 1 out of 5 stars

Wow! Another order - same awful experience

They say that I will get a return label within minutes - getting nothing for several days! Not replying to emails! Insane level of unprofessionalism in 2024! What is this company??
Not to talk about outrageous return cost of 300 sek for Sweden! How can this even be possible within Scandinavia??? If I remember correctly it was just 149 sek half a year ago. I guess they are too busy sending their stuff for free to influencers, so neither time, nor money is left for regular customers…

October 25, 2024
Unprompted review
MEOTINE.COM logo

Reply from MEOTINE.COM

Dear Elena,

I sincerely apologize for the frustrating experience you’ve had with your order. We’ve unfortunately encountered technical issues with our system for generating return labels, which has caused delays. We’ve now identified the root of the problem and are working to ensure this doesn’t happen again.

Regarding the return fee, I understand your concerns. The increase in costs reflects our commitment to more sustainable practices, including working with environmentally responsible shipping providers.

We truly value your feedback and regret the experience you’ve had.

Thank you for your patience!

MEOTINE. support

Rated 1 out of 5 stars

I had an extremely disappointing…

I had an extremely disappointing experience with this company and would not recommend anyone to buy from them. First of all, I selected PayPal’s “Pay in 30 Days” option at checkout, yet the full amount for the jacket was charged immediately. That’s strike one. Then, I returned the jacket according to all their return guidelines, paying 50 euros out of my own pocket for the return shipping. The package was delivered to their warehouse as per the tracking information, yet I have not received any refund, nor have any information when the money will be refunded.

The customer service is practically non-existent. When I did manage to get a response, they shifted all the blame onto PayPal, which is unacceptable. I even opened a dispute through PayPal, and this company hasn’t responded to them either. So now, I’m left without the jacket (which was of mediocre quality anyway for 400 euro) and without my money.

This level of service is the worst I’ve encountered. I’m completely dissatisfied and would strongly advise others to avoid shopping here. It’s shocking that they can’t process a simple return and refund in a timely manner.

October 4, 2024
Unprompted review
MEOTINE.COM logo

Reply from MEOTINE.COM

Dear Anastasiya,

Thank you for sharing your feedback, and I apologize for the experience you've had with us.

Your return was received at our warehouse October 9th, and as with all returns, there is typically a short processing time between receipt and refund. I can confirm that your refund was processed on October 10th, and the funds should already be back in your account. If they haven't appeared, I kindly ask you to check with PayPal as it may take a few days for them to release the funds.

Regarding the return shipping fee, we understand how disappointing it can be to cover that yourself. As a small Danish brand, we currently don't have the capacity to offer free return shipping worldwide, but we are always working towards improving our customer service. That said, to show our appreciation for your understanding, I have gone ahead and refunded the 50 euros you spent on return shipping as well.

I hope this resolves the matter to your satisfaction, and please feel free to reach out if you have any further questions or concerns.

Best regards,

Josephine
Costumer Support Manager//MEOTINE.

Rated 1 out of 5 stars

No service when you loose a button

Will not help in any way to get extra buttons for very expensive shearling coat. There are not extra buttons included when you buy a coat and one fell off of mine.

February 23, 2024
Unprompted review

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