MeowtelReviews 

664
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their thoughtful and caring approach to pet sitting. Customers consistently highlight the excellent communication skills of the sitters, who often provide pictures and updates, offering peace of mind. The service is described as reliable and professional, with many appreciating the ease of finding and booking sitters, as well as the thorough background checks and insurance provided. The user experience, including the ability to meet sitters beforehand and the platform's functionality for scheduling and communication, is also highly valued. However, some customers mentioned issues with the organization, feeling that they were not treated fairly regarding booking and communication with clients.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their attentiveness, reliability, and... See more

Service

Users describe positive interactions with service, highlighting the careful and responsible care provided for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently finding the platform easy to use for... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many finding it very easy to make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was out of state on vacation when my pet sitter got sick and canceled. I reached out to Meowtel and Amanda stepped up to help. She was extremely thoughtful and helpful plus she took great care of my... See more

Company replied

Rated 5 out of 5 stars

Carol is very careful to take care of all the main needs of my 2 cats while I'm gone, and leaves me pix and any other comments re my cats' behavior while I'm away. She's very responsible and careful a... See more

Company replied

Rated 5 out of 5 stars

Company provides Cat and Dog sitters for people who are planning trips. They do background checks, provide insurance and are very thorough in having documentation signed and ready for emergency trips... See more

Company replied

Rated 5 out of 5 stars

Meowtel paired us with an excellent sitter who is clearly knowledgeable and who loves cats. I appreciated that we could read bios of sitters and meet them in person prior to making a commitment, that... See more

Company replied


Company details

  1. Pet Sitter
  2. Pet Store

Written by the company

We help cat parents book a trusted & insured sitter near them. It's free to search for a loving cat sitter near you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

664 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(664)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Meowtel cat sitter was great

The Meowtel cat sitter came about 2 weeks ahead of schedule to meet our cat, Puma. We are new to Windsor, CA and have had a lot of workers fixing up our house so our cat has been "traumatized" by the move and all the people. The sitter was very patient, and Puma finally came out of hiding and let her pet him. During our trip the sitter took pictures of Puma. The litter was very clean on arrival back home. I am so happy I found Meowtel as cat sitters are hard to find (in my opion!).

May 15, 2025
Unprompted review
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Reply from Meowtel

Meow there, Sarah! Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for Puma again soon!

Rated 5 out of 5 stars

Consistently High-Quality, Reliable Pet-Sitters

We have had two different pet-sitters from Meowtel and both were amazing! They are reliable and very trustworthy, and when they visit they really do take the time to interact with each of our cats. The pictures and videos they send us are heartwarming, too. I love seeing my shy kitty warm up to them and actually PLAY!

June 14, 2025
Unprompted review
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Reply from Meowtel

Meow there, Nancy! Thank you so much for the kind words. We're thrilled to hear both sitters were pawsitively amazing. We look forward to the next time we get to care for your sweet crew!

Rated 5 out of 5 stars

Excellent cat sitting caregiver!

This is the first time I used Meowtel.

Our sitter, Lucinda was wonderful and surpassed my expectations. Both of my cats are very shy with people they don't know. Lucinda brought over some of her sweaters before we left so the cats recognized her scent.

Lucinda LOVES cats and this matters! She was so patient and loving with my kitties. Sent me daily photos and updates which meant a lot to me.

And when one of the cats threw up a hairball she kept an eye on their health to make sure it was nothing serious.

Highly recommend Meowtel and Lucinda.

June 13, 2025
Unprompted review
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Reply from Meowtel

Meow there, Judy! We're thrilled Lucinda surpassed your expectations with her thoughtful care and love. We’d be honored to care for your shy sweethearts again anytime.

Rated 5 out of 5 stars

Kristin provided great support

Kristin provided great support. We will definitely use her again.

June 13, 2025
Unprompted review
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Reply from Meowtel

Meow there! Thank you so much for the pawsitive review! We’re so glad Kristin provided great support, and we’d be thrilled to care for your kitties again anytime.

Rated 5 out of 5 stars

Happy kitties!

Sherrie did a great job with our two kitties! She sent us daily reports with lots of photos and videos. Our oldest cat requires medication every day and she was able to handle that with ease and he can also be a little cranky and he even warmed right up to her.

June 1, 2025
Unprompted review
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Reply from Meowtel

Meow there, Theresa! We're thrilled to hear Sherrie took such great care of your kitties. It sounds like she earned their trust and yours, and we’re so glad the daily updates brought peace of mind. We look forward to caring for your cats soon!

Rated 5 out of 5 stars

Flawless website to help you find a cat…

Flawless website to help you find a cat sitter near you, see reviews, set up meet and greet, communicate with them, and payment. My cat sitter is phenomenal. Couldn’t be happier with this company!

May 28, 2025
Unprompted review
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Reply from Meowtel

Meow there, Leah! Thank you so much for taking the time to share your experience with Meowtel! We're thrilled to read it's been amazing. We are always purrleased to be of service!

Rated 5 out of 5 stars

Meowtel is so convenient

Meowtel is so convenient! It prevents me from having to board my cats in an unfamiliar place. They are still in their home, and they get a visit every day! My Meowtel sitters have been so caring and responsive. I love the photos I get when im away. It makes me feel comfortable to travel knowing my babies are being cared for.

May 21, 2025
Unprompted review
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Reply from Meowtel

Meow there, Cherish! We're so happy to hear that Meowtel has made traveling easier and more comfortable for you. Knowing your kitties are safe and loved in their own home is what it's all about. We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Great Service and Support

Meowtel made it easy to find a cat sitter when I needed it. It's been good to know that there is a team available for support when it is needed. When my primary cat sitter had to tend to an emergency, the Meowtel team was able to step in to help make an alternate booking while I was traveling. Their background checks, meet and greet concept, and the fact that medical information is ready for the cat sitter in case of emergency shows that this service cares about cats.

October 24, 2024
Unprompted review
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Reply from Meowtel

Meow there! Thank mew for the kind words. So glad we could help while you were away. We’re looking forward to your next reservation!

Rated 5 out of 5 stars

Easy to work with

Megan was great with my cats. She was also very diligent to help me work out a schedule around her job. I could not have asked for anything more.

May 11, 2025
Unprompted review
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Reply from Meowtel

Meow there Brooke! Thank you so much for your kind words! We're so glad to hear that Megan provided such thoughtful and flexible care for your kitties. It means the world to us that she was able to work around your schedule and make everything as smooth as pawsible. We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Lauren was great

Lauren was friendly, cheerful, competent and reliable. She even left me a "souvenir," she drew a portrait of my cat!

May 16, 2025
Unprompted review
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Reply from Meowtel

Meow there Carie! Thank you so much for sharing this lovely review! We’re thrilled to hear that Lauren brought such warmth, reliability, and creativity to her visits. A kitty portrait is such a sweet and personal touch. What a purrfect keepsake! We look forward to caring for your kitty soon!

Rated 5 out of 5 stars

Mary did a great job taking care of my…

Mary did a great job taking care of my 12yo cat.

May 16, 2025
Unprompted review
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Reply from Meowtel

Meow there Natalie! Thank you so much for your kind words! We're so happy to hear that Mary did a great job caring for your kitty. We look forward to caring for your sweet kitty soon!

Rated 5 out of 5 stars

Excellent service

Excellent service, easy and convenient. As a first time client I used trustpilot and many other reviews sites to see what others were saying before I booked—which is why I’m leaving this review here for others to see, and to give this awesome service a shot. We left for 8 days on a cruise and this was salvation. Our sitter Diane was so caring and went above and beyond for us—we’ll definitely be a repeat client. There are a lot more options for dogs, buts cats need special care. We did not want to it her on a cage for a week in a kennel where she’d barely get 15min with someone while they clean a litter or feed her. Having her stay home, keep her routines, and have the sitter come in was the best option and will continue to be. Highly recommend Meowtel!

May 8, 2025
Unprompted review
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Reply from Meowtel

Meow there Marylin! Thank you so much for your thoughtful and heartfelt review! We're overjoyed to hear that your first Meowtel experience was such a pawsitive one, and we’re especially thrilled that Diane provided the loving, above-and-beyond care your kitty deserved while you were away. We are pleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Claire was trustworthy and caring

Claire was wonderful; we have a very timid kitty and within a short time, our kitty came out of hiding and observed and accepted treats from Claire. I can trust Claire to go over and beyond the care and commitment to our home and pet. Claire is responsible, responsive, a careful listener, a trusted person; characteristics we find very valuable for someone coming into our home.

May 10, 2025
Unprompted review
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Reply from Meowtel

Meow there Barb! Thank you so much for sharing this pawsitively heartwarming review! We're thrilled to hear that your timid kitty felt safe and comfortable enough to come out and accept treats from Claire. We look forward to caring for your kitty soon!

Rated 5 out of 5 stars

100/10 would recommend

I always agonize over leaving my 3 kitties when I travel. 1 of them does not do well with strangers and had been hissing/growling at sitters and not really eating while I’m away. This time, another 1 of my cats was slowly recovering from acute pancreatitis, and I had to travel for business. I did a lot of research and decided to try Meowtel - I am so glad I did. I loved that I was able to read sitter profiles and client reviews. I took my time deciding on a sitter with vet tech experience who could help care for Molly (including administer meds) while she was recovering. We had our meet and greet, and I was immediately relieved - she was so sweet and loving with the animals, and clearly knowledgeable about Molly’s medical needs and medications. She gave me thorough updates with pictures and videos of each visit and I came home after 2 weeks to a clean home with very happy kitties (I think they miss her!).

May 1, 2025
Unprompted review
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Reply from Meowtel

Meow there Tara! Thank you so much for sharing your experience with us! We’re thrilled that your sitter’s vet tech background and compassionate care made all the difference. Thank you again for trusting us with your precious fur babies. We’ll be here whenever you need us!

Rated 5 out of 5 stars

Meowtel offered easy to book pet sitting at a great price and value

Meowtel offered easy to book pet sitting services and a great pet sitter. The pet sitter I hired was professional, kept my home clean, and took great care of my animals. I got daily messages and pictures of her work. Meowtel also offers great service for the price point. I have hired other companies in the past that were more expensive and did subpar work including endangering some of my aquarium animals. Very happy with Meowtel and looking forward to hiring through them again!

May 2, 2025
Unprompted review
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Reply from Meowtel

Meow there Gabrielle! Thank you so much for your kind words! We’re delighted to hear that booking through Meowtel was easy and that your sitter delivered such exceptional care. We are pleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Highly recommend

Easy-to-use app., friendly service. Quick response on all questions and when scheduling a meet and greet.
Daily updates including pictures while on vacation so you can relax and know your fur babies are being taken care of

April 26, 2025
Unprompted review
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Reply from Meowtel

Meow there, Cat mom! Thank you so much for your wonderful review! We're thrilled to hear that you found the app easy to use and that our team and sitter provided friendly, responsive service. Daily updates and photos are what we’re all about, so glad they helped you relax while away!

Rated 5 out of 5 stars

Convenient, nicely designed app with available sitters

The app is easy to use, convenient, and we were able to find a friendly, reliable cat sitter on the app for our needs. For these apps to work, it requires sufficient users, which was apparent as we had many sitters to choose from. We appreciated that cat sitters go through a background check, which gave us some peace of mind knowing that they will be entering our home while we're away.

May 8, 2025
Unprompted review
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Reply from Meowtel

Meow there Lisa! Thank you so much for your kind and thoughtful review! We're so happy to hear that you found the app easy to use and were able to connect with a friendly, reliable sitter. We're also so glad the background check process gave you peace of mind. We can’t wait to help with your future cat-sitting needs!

Rated 5 out of 5 stars

Highly recommended

I had to use Meowyel in an emergency and was blown away with the professionalism, great care, my 2 felines received. I was sent daily updates and photos. I came home to 2 very healthy and content felines. I would highly recommend Meowtel (Lizzie).

April 21, 2025
Unprompted review
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Reply from Meowtel

Meow there Sharon! Thank you so much for sharing your experience! We’re so glad we could be there for you in a pinch and that Lizzie provided such professional and loving care to your kitties. Daily updates and peace of mind are what we strive for. We look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Perfect app

Perfect app! Very easy to check in on sitters and get info and pictures from them.

April 27, 2025
Unprompted review
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Reply from Meowtel

Meow there! We are purrleased to be of service and look forward to caring for your kitties soon! Thank you for the review!

Rated 1 out of 5 stars

I set my appointment up a month ahead

I set my appointment up a month ahead. Remained in contact with my pet sitter who then canceled 2 weeks prior. Found another sitter who came by and picked up the key ans met our Cat ,got the alarm code for our home.. We arrived in Europe to find multiple messages from our sitter who had a car accident. She was unable to take care of our cat. This has been a nightmare experience. A first time & a last time.

May 11, 2025
Unprompted review
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Reply from Meowtel

Hi Karen,

We understand how upsetting this experience must have been, especially while you were abroad. While the sitter’s accident was an unexpected emergency, our team reached out right away to offer support with rebooking and to help navigate the situation.

That said, this isn’t the kind of experience we want for any cat parent, and we appreciate you taking the time to share your feedback as it helps us ensure we provide the best service possible to everyone in the Meowtel community.

If we may be of assistance in the future, please don't hesitate to reach out to our support team directly. We're always happy to help.

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