MeowtelReviews 

664
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their thoughtful and caring approach to pet sitting. Customers consistently highlight the excellent communication skills of the sitters, who often provide pictures and updates, offering peace of mind. The service is described as reliable and professional, with many appreciating the ease of finding and booking sitters, as well as the thorough background checks and insurance provided. The user experience, including the ability to meet sitters beforehand and the platform's functionality for scheduling and communication, is also highly valued. However, some customers mentioned issues with the organization, feeling that they were not treated fairly regarding booking and communication with clients.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their attentiveness, reliability, and... See more

Service

Users describe positive interactions with service, highlighting the careful and responsible care provided for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently finding the platform easy to use for... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many finding it very easy to make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was out of state on vacation when my pet sitter got sick and canceled. I reached out to Meowtel and Amanda stepped up to help. She was extremely thoughtful and helpful plus she took great care of my... See more

Company replied

Rated 5 out of 5 stars

Carol is very careful to take care of all the main needs of my 2 cats while I'm gone, and leaves me pix and any other comments re my cats' behavior while I'm away. She's very responsible and careful a... See more

Company replied

Rated 5 out of 5 stars

Company provides Cat and Dog sitters for people who are planning trips. They do background checks, provide insurance and are very thorough in having documentation signed and ready for emergency trips... See more

Company replied

Rated 5 out of 5 stars

Meowtel paired us with an excellent sitter who is clearly knowledgeable and who loves cats. I appreciated that we could read bios of sitters and meet them in person prior to making a commitment, that... See more

Company replied


Company details

  1. Pet Sitter
  2. Pet Store

Written by the company

We help cat parents book a trusted & insured sitter near them. It's free to search for a loving cat sitter near you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

664 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(664)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The app is very easy to use

The app is very easy to use. I was able to find the perfect catsitter by using the search feature and reading the bios. Sana did an amazing job of caring for my kitty and she was able to communicate daily with me through the Meowtel app. I love the feature that allows you to pay according to time spent with your pet. I will definitely be using this app again! Thank you!

May 4, 2025
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there Mary Beth! Thank you so much for your thoughtful review! We're delighted to hear that the app made it easy for you to find the perfect sitter and that Sana took such wonderful care of your kitty. We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Would Recommend Meowtel

My sitter was great with communication. My shy guy came out and let her pet him which is a plus. Not all my Rover pet sitting experiences have been great so I love there is a new company.

April 14, 2025
Unprompted review
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Reply from Meowtel

Mewo there Jennifer! Thank you so much for sharing your experience! We're so happy to hear your sitter connected with your shy guy—that’s always a big win in our book! We understand how important communication and trust are, especially when past experiences haven’t always been ideal. We're honored to be your go-to and really appreciate you giving us (and your sitter!) a chance.

Rated 5 out of 5 stars

Best Cat Sitters

Found the best cat sitter through this app! The app also allows texting and photos to and from the sitter. My call to Customer Service was promptly returned
and she quickly helped me resolve the problem I’d created when I’d updated the app. I frequently recommend this app and service to cat people!

April 15, 2025
Unprompted review
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Reply from Meowtel

Meow there, Joan! Thank you so much for the kind words! We're thrilled to hear you found the perfect cat sitter and that our app's messaging features helped you stay connected. We're also glad our Customer Service team could assist you quickly—tech hiccups happen, and we're always here to help! We really appreciate you recommending us to fellow cat parents.

Rated 5 out of 5 stars

It was a good experience

It was a good experience. You get to pick your sitter, meet them beforehand, and they send you updates while you're away. It completely set my mind at ease.

March 26, 2025
Unprompted review
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Reply from Meowtel

Hi there, Kyle! Thank mew so much for the review! We are pleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Meowtastic

We have been using Meowtel since 2020 when we had to travel out of state due to a sudden death in the family. We have experienced the best care for our cats. We have been having Tina cat sit, for the last 3 years and we highly recommend her. We love getting the updates and photos of our fur-babies.

March 25, 2025
Unprompted review
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Reply from Meowtel

Meow there michaelsmommy jrb! Thank you so much for your heartfelt review! We're honored that Meowtel has been a part of your journey since 2020, and we're so glad to hear that Tina has been providing excellent care for your cats over the past three years. It means a lot to us that you’ve had such a positive experience, and we’re thrilled that the updates and photos have helped keep you connected with your fur-babies while you're away. We truly appreciate your recommendation and look forward to continuing to support you and your kitties in the future!

Rated 5 out of 5 stars

Would highly recommend!

I had such a great experience with Meowtel! The sitter I found provided excellent care - she was kind, great with my cat, and followed my instructions perfectly. She also sent detailed updates (with adorable photos). I will definitely use her (and Meowtel!) again!

March 29, 2025
Unprompted review
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Reply from Meowtel

Meow there Elise! Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with Meowtel and your sitter.. We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Meowtel's vetted and professional…

Meowtel's vetted and professional sitters give us untold piece of mind with our cats and home. Our cat sitter went the extra mile on countless occasions and really takes care of all the details. Most importantly, we always come home to happy and healthy cats.

March 19, 2025
Unprompted review
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Reply from Meowtel

Meow there, David! Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

A great experience

Meowtel and my cat sitter were easy to interact with and had my cat’s needs and wants at the center of their work. Would definitely use my sitter again, or if she wasn’t available, I would trust someone else from Meowtel.

March 12, 2025
Unprompted review
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Reply from Meowtel

Hi there, D! Thank mew so much for the review! We are pleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Mercedes made my trip possible

Mercedes my pet sitter made me feel so comfortable leaving my kitties (my boys).
She was confident and very calm with my ferrel boy. She came over before I left and met both boys. Which involved her laying on the floor and sticking her arm under a chest giving Maco a treat and letting him smell her. First day she sent me a picture of Maco out from under his chest and eating treats. My other boy just loved her and couldn't wait to play with the laser. With a few days my ferrel boy was sitting on the couch with her eating treats next to her. I know that I can leave town now and my boys will be loved and taken care of. The pictures and videos every day were the best

March 15, 2025
Unprompted review
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Reply from Meowtel

Meow there Miriam! Thank you so much for your kind words! We’re so happy to hear that Mercedes made you feel comfortable leaving your kitties in her care. We’re so grateful for your trust, and it’s great to hear that you can now travel with peace of mind knowing your boys are loved and well cared for. Thank you again for sharing your experience!

Rated 1 out of 5 stars

I cancelled within an hour of making a…

I cancelled within an hour of making a reservation. It was impossible to get a refund back to my original payment method. Instead, Meowtel put it into my account balance. I kept trying to click on different links. There was no refund account section with an option to put the amount back onto my credit card.

The one and only time I will ever book with this company.

It sucks to have to spend this much time for something that should take 2-3 minutes. Now I have to call them back. Impossible to figure out. The site is confusing, not at all user-friendly.

Yuck.

March 20, 2025
Unprompted review
Meowtel logo

Reply from Meowtel

Hello Denny! Thank you for your feedback. We're truly sorry to hear about your frustration with the refund process. To clarify, refunds are automatically issued as credits to your Meowtel Account Balance; however, you can easily request a refund back to your original payment method by selecting the "Refund Balance" button on your Transactions page.

Thank you again for sharing your thoughts, and we appreciate your patience.

Rated 5 out of 5 stars

Finally traveled without being worried

Diane with Meowtel, made it possible for us to travel without being worried about our kitties. We have one who deals with stress induced cystitis and she requires medicine daily. Diane was amazing! We receive pictures each visit and great messages about the kitties and any updates. I will definitely use her again and highly recommend the service.

March 9, 2025
Unprompted review
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Reply from Meowtel

Meow there, Melissa! We're so happy to hear that you had a great experience with Diane. We'll see you on Meowtel soon!

Rated 5 out of 5 stars

We LOVED Jen

We LOVED Jen! She took such incredible care of our senior kitty Duke. She gave him two medicines a day and spent a lot of quality time with him as well. She sent us pictures every day and was very kind and thoughtful. She even helped us by taking our trash in and out. We rate her 10000000/10 and will for sure hire her again.

March 8, 2025
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there Jenna! Thank you so much for your wonderful feedback! We’re so happy to hear that Jen took such great care of Duke and went above and beyond to make sure he was comfortable and well cared for. We are pleased to be of service and look forward to caring for Duke soon!

Rated 5 out of 5 stars

My cat sitter

My cat sitter, Mary Beth, was wonderful. She sent me photos and detailed reports every visit. My senior cat is shy and needs special attention and Mary Beth was patient and caring with her. I like that Meowtel specializes in cats, as most services are for dogs. I will definitely use Meowtel and Mary Beth again!

March 1, 2025
Unprompted review
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Reply from Meowtel

Meow there Janis! We’re so happy to hear that Mary Beth took such great care of your senior cat and provided the attention she needed. Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for your kitty soon!

Rated 5 out of 5 stars

Reliable site & service

Been impressed in all respects

January 21, 2025
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, Eric! We are purrleased to be of service and look forward to caring for your kitties soon! Thank you for the review!

Rated 5 out of 5 stars

Purrfect App for In-Home Cat Care

My husband and I have been using Meowtel for the past year and a half now. The app is easy and straightforward to use. It has all the features you need like the ability to message your sitter, post and read reviews, and update your and your kitty’s information. The only feature I would add is the ability to modify an existing reservation…like shorten and/or extend it.

January 20, 2025
Unprompted review
Meowtel logo

Reply from Meowtel

Hi Katy,

Thank you for being a loyal Meowtel user for the past year and a half! We’re so glad you find the app easy to use and appreciate its features. In regards to being able to modify, you can always modify your reservation to shorten or modify it up until the final day on the reservation. If you ever need assistance with modifying, please don't hesitate to give us a call! We appreciate your support and look forward to caring for your kitties again!

Rated 5 out of 5 stars

Great App

Great App. Let´s you find a cat sitter easily, and also allows for the management of the reservation as it is happening. Have used the app about 4 times, all cat sitters have been excellent.

January 8, 2025
Unprompted review
Meowtel logo

Reply from Meowtel

Hi Juan,

We're so glad you’ve had a seamless experience using Meowtel and that all your sitters have been excellent. It’s great to hear that the app makes managing your reservations easy and stress-free. We'll be here when you need us again!

Rated 5 out of 5 stars

She cared about my cats

The sitter was meticulous in taking notes and following through. She sent great photos at every visit, and was so pleasant. I trust her completely.

January 1, 2025
Unprompted review
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Reply from Meowtel

Hi Priscilla,

Thank you for sharing your experience! It’s wonderful to hear that your sitter’s attention to detail, thoughtful updates, and kind demeanor gave you complete trust in her care. We love knowing that your cat was in great hands! We’d be honored to assist you again in the future.

Rated 5 out of 5 stars

Meowtel makes it so convenient to find…

Meowtel makes it so convenient to find a great cat sitter. I’ve used them for my last few vacations and I have so much more peace of mind when I’m gone.

January 10, 2025
Unprompted review
Meowtel logo

Reply from Meowtel

Hi Cheryl,

Thank you for your kind words! We're so happy to hear that Meowtel has made finding a great cat sitter easy and stress-free for you. Knowing that you can enjoy your vacations with peace of mind is exactly what we strive for! We look forward to helping with your future cat-sitting needs.

Rated 5 out of 5 stars

I was a little skeptical using Meowtel…

I was a little skeptical using Meowtel though it was recommended by my vet. I was hesitant permitting a stranger access to my home. But at Christmas boarding places were full. My fears were unfounded as the caretaker was excellent: even adding an extra visit on her own initiative. I would not hesitate to use them again.

December 23, 2024
Unprompted review
Meowtel logo

Reply from Meowtel

Hi Tom,

Thank you for giving Meowtel a chance, especially during the busy holiday season! We completely understand the initial hesitation, and we’re so happy to hear that your sitter provided excellent care and even went above and beyond with an extra visit.

It’s wonderful to know that we could ease your concerns and provide a positive experience for both you and your cat. We’d love to assist you again whenever you need us!

Rated 5 out of 5 stars

Bobbie is great

Bobbie is great! I must say I am impressed, especially since my cat is usually shy, but he got familiar with Bobbie right away. Bobbie followed all the instructions and treated my cat well (changing his water, giving him treats, etc.). She played with him, and he liked her, which is very important to me.

I even had to add one more day to my reservation because my cat liked her so much. There was a snowstorm during my reservation (1–2 days), but Bobbie still came to take care of Ollie. I really appreciate her dedication!

In addition, kudos to Meowtel! This was my first time using the service, and I’m sure I’ll use it again. My reservations were during the holidays, around New Year's, so it was a bit difficult to contact my cat sitter at first. I reached out to Meowtel, and they got in touch with her right away. They kept communicating with me to ensure I was comfortable and that everything was going smoothly with my reservations and other requests.

January 4, 2025
Unprompted review
Meowtel logo

Reply from Meowtel

Hi Tony,

Thank you so much for your kind words! We're thrilled to hear that Bobbie made such a great impression on both you and Ollie—especially since he's usually shy. It sounds like they built a special bond, and we love knowing that Bobbie’s care, attentiveness, and dedication (even through a snowstorm!) made a difference.

We also appreciate your shoutout to our Meowtel team! Ensuring a smooth and stress-free experience for both you and your cat is our top priority, and we’re so glad we could assist you during the holidays.

We look forward to seeing you and Ollie again!

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