Mercedes-Benz Financial Services UK Reviews 

4,643
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff who take the time to answer questions and make the entire vehicle purchasing process completely seamless and stress-free. Consumers consistently emphasize the exceptional customer service, professional guidance, and the wonderful handover experience provided at the various showrooms. However, some customers also noted frustrating experiences when dealing with the finance department, mentioning a lack of support and unhelpful communication regarding agreements. A few reviewers additionally mentioned unresolved issues with digital applications and experienced delays when trying to sort out financial matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently polite, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting an exceptionally smooth and professional... See more

User experience

Customers report positive experiences with user experience, highlighting how smooth and straightforward the... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being helpful,... See more

Product

Consumers find product to be positive, highlighting the exceptional quality, beautiful design, and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely happy with our new car. The experience at the showroom was exceptional Gino who sold us our car was very friendly and knowledgeable about all aspects of our needs. He explained everything in... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I’d just like to say a massive thank you to Mason at Mercedes for all his help throughout the whole process. He was extremely friendly, professional and helpful from start to finish, an... See more

Company replied

Rated 5 out of 5 stars

Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to dri... See more

Company replied

Rated 5 out of 5 stars

From test drive to collection Sytner Mercedes Bristol made every part of the journey seem effortless. Special thanks to Joshua Harris who, from point of sale to collection catered for every need and h... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Financial Institution

Written by the company

Mercedes-Benz Finance gives you the freedom and flexibility to drive away in the Mercedes-Benz of your choosing, in a way that fits around your lifestyle. You’ll benefit from: A range of both purchase and lease products, so you can find the solution that’s right for you. Wide-ranging support from our team on our range of financial products, and the benefits of each. Tailored customer service via phone, email and web, so we can support you in the way that suits you best and a dedicated, sensitive case team, should you need extra help managing your agreement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.6

All reviews

(4,643)

2,212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good and competitive

Good and competitive pricing, as compared to the Banking sector. Obviously, it improves the chances of the dealership having a sale. Explanation and terms were clear and there was no push to use their finance option by the sales agent.

September 1, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Chirag,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Collecting new car

Collecting my new car and exchanging my old car was a great experience. The staff were extremely informative and all questions answered. I would not hesitate in recommending Mercedes Benz

August 22, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Mrs Simister,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

A quality product

A quality product, staff were knowledgeable about the vehicle and were helpful and polite.

September 1, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Richard,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Excellent service

Exceptional service from Dan and Graham in Swindon. They were both extremely helpful, friendly, and knowledgeable, and made the whole process of choosing my car easy

September 1, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Anna,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Dan, Graham and the team at Mercedes-Benz of Swindon.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Extremely happy with our new car

Extremely happy with our new car. The experience at the showroom was exceptional Gino who sold us our car was very friendly and knowledgeable about all aspects of our needs. He explained everything in detail so there is no confusion and then spent time with us on the day we collected our car showing us how everything worked and making sure we was happy. Thank you Gino and all the staff at Mercedes Benz Birmingham

September 1, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Mr Casey,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Gino and the team at Mercedes-Benz of Birmingham.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Top quality service.

I am very pleased with the quality of customer service and the product (car) as well. Top quality. I recommend it to everyone.

September 1, 2026
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Reply from Mercedes-Benz Financial Services UK

Dear Marcin,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Customer care at the centre of the process

The whole process of using Mercedes-Benz financial services was extremely easy as well as being thorough. The digital process makes the process feel less cumbersome and with the assistance of staff at the local showroom was completed in a short time with immediate answers. I will definitely use the services again in the future.
Customer care seems to be at the forefront of how the process works.

September 1, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Ray,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

I was made to feel comfortable and time…

I was made to feel comfortable and time was given for me to discuss options and arrange viewing the car. I would recommend Ayo

September 1, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Mrs Annette Sturch,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Ayo and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

New GLC AMG53

Great service from start to finish.
Tim was amazing throughout the process and helped with additional questions. He was also very sweet with our children and had a small surprise for them upon picking up the vehicle.
Overall I would highly recommend purchasing from this dealership and requesting Tim Morse as the agent.

August 28, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Nader,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Tim Morse and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Excellent Experience – A Huge Thank You to David

We purchased our car from the Mercedes-Benz Sheffield showroom and had an absolutely excellent experience from start to finish. A very special thank you to David Fort, who was fantastic throughout the entire process.

David was extremely helpful, professional and patient. He took a great deal of time with us, explained everything clearly and thoroughly, and made sure we fully understood every stage of the purchase and finance process. He was always happy to answer our questions and never made us feel rushed or under any pressure.

What we appreciated most was the amount of time and attention David gave us. He made the whole experience straightforward, comfortable and genuinely enjoyable. His friendly and professional approach gave us complete confidence throughout the process.

We are extremely happy with our new Mercedes and very grateful to David Fort for all his help, support and time. He is a real credit to the Mercedes-Benz Sheffield team, and we would have no hesitation in recommending him to anyone looking to purchase a Mercedes.

Thank you again, David, for making the whole experience such a positive one!

August 17, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Majid,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from David Fort and the team at Mercedes-Benz of Sheffield.

Kind regards,

Mercedes-Benz Finance

Rated 4 out of 5 stars

They do try an alleviate all worries

They do try an alleviate all worries

August 31, 2026
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Reply from Mercedes-Benz Financial Services UK

Dear Derek,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Christian Freebury kept me updated on the progress of my new car. Very professional

August 31, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Diane,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Christian Freebury and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Connor was a great sales person

My experience getting my new car was very smooth. Connor did an amazing job explaining the process from start to finish and was a great sales person. Thank you Connor for great customer service and i absolutely love my car!

August 31, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Esther,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Connor and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Freddie excelled again this time

Freddie excelled again this time, he explained everything to us in detail. This is the second car we have bought from York. They have always been very prompt and very professional.

August 30, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Owen,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Freddie and the team at Mercedes-Benz of York.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

I would highly recommend this…

I would highly recommend this dealership. The process to apply for my finance was straightforward and the sales person was extremely helpful

August 30, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Shirley,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Comprehensive information

Comprehensive information. Everything was easy to understand. It was quick and easy to complete the process. Also very competitive.

August 30, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Kelly,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Great experience - lookers Shrewsbury.

Recently brought new Mercedes CLE from lookers in Shrewsbury.
Great experience
Great Deal.
Straight forward process.
Jake - salesman was great to work with :)

August 30, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Meranda,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jake and the team at Mercedes-Benz of Shrewsbury.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Great experience

Great experience

August 30, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Charlotte,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

I bought my new car through Mercedes…

I bought my new car through Mercedes Benz Portadown. I found the people there so nice and friendly and was completely comfortable buying my car as everything was explained to me professionally and patiently by the sales team. I was happy with the price of the car and how the finance team explained the terms of the finance. I felt confident and I completely trusted the staff . I will definitely purchase again.

August 29, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Maureen,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Portadown.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

User friendly finance.

Easy to set up, user friendly, and pretty much self service in the main. Good product with competitive options to finance your dream motor. Highly recommended.

August 29, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Matt,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

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