Original delivery incorrect. Worker on site ready to install patio but couldn't. So day lost and paid. Replacement delivered 8th June 2023. Unloaded but only after some improvisation as wrong tools o... See more
Company replied
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See what reviewers are saying
Merchant Depot sales staff were excellent, helpful, polite, efficient and delivered the product on time, kept me well informed, also the price I paid for my goods were exceptionally cheap on compariso... See more
Very impressed with Merchant Depot from their products through to their service - everything was 5 stars. Their prices are competitive and I appreciate that they sell directly to the public. W... See more
Thank you so very much from my first phone call to delivery I can honestly say I had a first class service. I was kept informed and updated as to my order frequently. My order was delivered ahead of s... See more
Company details
Written by the company
After many years of trading paving and outdoor goods, we have made the difficult decision to close Merchant Depot. We are pleased to announce that continued service and support will happen through our parent company, Turnbull Builders Merchant.
Contact info
Turnbull & Company Ltd, 95 Southgate, Sleaford,, NG34 7RQ, Lincolnshire, United Kingdom
- 01529308839
- enquiries@turnbull.co.uk
- merchantdepot.co.uk
4.1
Great
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very good company
Very good company, will and have used again.
The staff are on the ball
August 11, 2021
Efficient and timely delivery
Helpful office staff and delivery on time. Would definitely recommend.
July 22, 2021
First time ordering from Merchant…
First time ordering from Merchant Depot. Dealt with Emma in customer services who was great. I had a delay in getting stuff delivered but that was down to Marshalls who were responsible for the delivery and not Merchant Depot.
Emma was great in chasing the delivery up for me and I guess the question is would I use again. Yes.
June 22, 2021
Always very plesant and willing to…
Always very plesant and willing to help. would always call you back if you had a problem. Excellent.
June 21, 2021
Good company let down by courier service.
I found Merchant Depot pleasant enough to deal with. Good customer service and competitive pricing. However what would cause me to hesitate purchasing from them again is the courier service.
You get told that your delivery will be between 8am and 8pm and that the courier is encouraged to call you through the day to advice on a more accurate delivery time. This means you have to be up and ready to receive a call before 8am in the unlikely event that your delivery will be at 8am. So you need to put 13 hours of your day to one side for the delivery. You cant walk the dog, nip out to the shops or potter about at the bottom of the garden.
I had my delivery scheduled for a Friday so cancelled all plans for the full day. At 11am I was called to say there had been an issue at the distribution depot and my delivery now wouldnt come till Monday. Alas I couldnt accept Monday as I needed to go out for 20mins and you need to dedicate an uninterrupted 13 hours.
My delivery was then scheduled to Weds. Merchant Depot, to their credit, were now keeping an eye on this and informed me around midday that my delivery would be between 3 and 5pm. The courier only phoned when he was 2 miles away.
I’d have dropped another star if I’d paid for the delivery but as it was free you have to take what you get.
June 18, 2021
Fabulous Service - Recommended
Slabs arrived as promised, none are broken are damaged and the delivery driver was brilliant.
June 14, 2021
Excellent service and product
Update in short - The product was delivered on time, really will packaged and is a excellent product.
Original comment and update:
"Can't comment on the product because the review request didn't give me any clue as to what product they want me to review 😂, but I'm submitting this low service review in the hope it will stop the annoying review reminder emails I keep getting."
After submitting this the next step was to review the product - it would be helpful if the 2 steps were the other way around - I tried to review the product however after 3 failed attempts to attach a photo it accepted it on the 4th - each time I had to re-enter the comment - and left the 'submitting' process running for nearly 10 minutes before I killed it and gave up
June 4, 2021
Reply from Merchant Depot
Our sincerest apologies. While we are always welcome to receive service experience and product feedback, we don't want our customers to feel pressured into doing so, and certainly was not our intention.
Our invite history shows just one reminder email was sent, but your comments have been taken on board and we will be taking a different approach to reminder emails moving forward.
We would love to hear from you on your experience with us, and also your thoughts on the Stonemarket Vintage Stone Compass Kit, if you do wish to amend your review.
Yours Sincerely,
Customer Service Team
Merchant Depot
deliverd on time no problems
May 29, 2021
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