merchtraffic.com Reviews 51

Beware!!! Do not order anything from this company. I ordered a hat and CD for my sister for Xmas on November 27th. The package arrived with only the hat, no CD. I have gotten no reply to my multiple emails. It is now December 26th and still no email or CD. This business is a joke!!

I ordered some apparel and a vinyl. The order took 2 months to ship. Upon arriving, the apparel was great, but the vinyl was chipped. I tried to order a replacement and or refund, but received no response in the course of a month. I would be ok with the wait times if everything at least came in mint condition, but alas, I am out $30 and three months of my time waiting for this vinyl.

Do not financially support this business or anything they do.

Is there a ZERO STAR rating? This is extremely frustrating. Other than the original order confirmation, there was no email to indicate that the products have been shipped, no tracking number, nothing! I'm almost afraid to cancel the order and ask for a refund because, what if this is a fake company? Have I been scammed?

Had a pre-order, payed via credit card. Now the item has been on Stock for weeks. No shipping, no answer to my Emails.
As german customer I have little ways to get legally my money back.
And they know that and they are laughing about it.
Don't buy from merch traffic!

UPDATE 28.8.23
After 30 Emails in 3 weeks, and using social media to get in Touch I got an tracking number.
That's way too much contact seekikg from a customer!

I ordered a Bruce Springsteen poster on June 16. I was told it would ship on June 30. Then I was told it would ship on July 24. It is now August 2 and I haven't heard anything from them. In my opinion, this is horrible customer service. I just reported them to my credit card company to dispute the charge.

Ordered a Bob Weir shirt and never received it.Finally got refunded.Why do music groups use this service?They are a scam outfit.They hold your money for a few weeks and steal your information…Do not use them.

Pure spam, they keep sending unsollicited advertisement emails but you can't unsubscribe or get rid of it unless you mark the mails as spam or set a filter to immediately delete them. They never replied to my request to unsubscribe and probably spend a lot of money buying email addresses on the dark web.

This company falsely claims copyright on parody shirts on redbubble despite parody being protected under copyright law.
They are also owned by multi-billion pound corporation "Livenation" that should know better than to Try and stomp on small artists 🤬

Horrible horrible service. I prepaid for ‘Miley’s new album which was suppose to arrive a day before the release, it didn’t ship until the 12th, release date was the 10th. I will never buy from this company again.

So damn disappointing .

No stars at all. Hustle wins unfortunately!
pretty unreliable company. No response to inquiries. That Depeche Mode or other artists choose to sell their merchandise through this channel puts them in a bad light. Super sad and embarrassing. So if you use this site, be aware that they withdraw the money immediately, even if it has not been sent. Maybe you are lucky to receive goods from them?

DO NOT ORDER FROM THIS COMPANY!!!! I ordered two shirts from the Stevie Nicks website on December 4th, 2022. Merch traffic fulfills the Stevie Nicks website orders. After about two weeks and no update I called the company, who assured me that my items were on back order but would ship as soon as it was possible. I was assured that I had not been charged for these items. Come the new year, I still had no updates and after looking at my bank statement realized that Merch Traffic had in fact charged me for the backordered items. When I called about this, they told me I had not been charged until the seventh of January which was a complete lie, but I let it go because they said my package would be shipping soon. A week later, no update, and so I called back and was told that my package was sitting in the warehouse and was ready to ship and would in a couple days. Finally, I got a tracking number, but my package sat in the warehouse for a week, and I decided to call UPS who informed me that they had no record on my tracking number. I then was advised to call USPS who also told me that they had no record of my tracking number. USPS doubted that this company was repuatble. FINALLY today on February 7th I got refunded for my items with no explanation. When I called they informed me that my package had been "damaged" and that's why they canceled it.... When I asked to speak to a manager during customer service hours I was asked if I would be ok with a "call back the next day"...after two months of frustration. This company is manipulative and deceitful!!!! AVOID AT ALL COSTS!!!

I ordered over £100 stuff I received nothing I have had all my emails ignored why do artists use this company??

Horrible! Horrible! Horrible! It’s been more than 2 weeks and no reply at all!
No matter how many times you send them an email to follow-up your order, they wouldn’t reply. They don’t care at all! The government should look into their business malpractices. Somebody should be held accountable for this evil company.
Avoid this scammers!

I found a sweatshirt on the Dermot Kennedy Store website, which is “powered by” Merchtraffic.com. I bought my girlfriend tickets to his upcoming tour, so I thought it would be cool to buy her a sweatshirt to go along with it. I made the purchase on December 3rd. I’m in Delaware, their address is NY so I didn’t think it would be an issue to get the gift before Christmas. On 12/14 I email to see if there’s an update. I’m told they are backed up due to the holidays but “it looks like my order is about to be packaged and released for delivery.” Days go by. Nothing. I email again on 12/20. I’m told my “order due to ship after they clear their holiday back log.”
I can appreciate it’s a busy time of year with Christmas just days away. But there was no warning that it might not be received before Christmas. It’s now the 23rd and I’ve heard nothing.

I ordered 2 items from a Coldplay tour in the first week of November. It still hasn’t arrived, they don’t respond to emails, they don’t answer their phone calls and Twitter is full of other people in the same boat as me! Disgusting and dodgy company. DO NOT GIVE THEM YOUR MONEY.

Horrible customer service and communication. Placed an order, waited for weeks only for it to be abruptly canceled without any explanation. Wrote back asking why my order was canceled and they simply said they don’t ship to my address. No further details. It’s a US-based band shipping to a US-based address. The address is correct. Never again. Steer clear of this sham of a company.

I ordered Harry Styles Merch in May, its July and I have zero information on where my order is. Theres no tracking, no confirmation, damn I dont even know who to contact about my order. I spent AUD $70, I'd appreciate to know where my money has gone.

My girlfriend ordered a t-shirt from Depeche Mode directly from the DM store and they've sent... A total different long-sleeve. Tried to reach out to complain and it's been days and still no answer.

Ordered Harry styles limited edition box set and have had no communication or updates from the company, went to go on the website and it says its a malicious site not to visit it. Going by the reviews it seems like this is a common problem

Ordered an item 3 weeks ago and still waiting for it. I contact them on Instagram as their email is fake. They tell me someone will get in touch with me but nobody does.
Waste of money