Mercia Garden Products Reviews 

I ordered a shed, which arrived damaged (the front and back panels were completely snapped at the top). The company were so bad at arranging the replacement parts to be delivered, they couldn’t give me a date to expect them, only when I told them I wanted to return the whole thing for a refund did they book the date in for the replacement parts to be delivered. I asked if they could collect the damaged pieces at the same time but they said they would arrange this after. I am still waiting for these to be collected two weeks later. They are huge parts so not easy to dispose of myself, and taking up my parking. Really disappointed in the customer service received, the collection was booked in but they never arrived. Got in touch with the company and they still haven’t resolved! Would not recommend buying from here!

Told me wrong delivery date then when new date came through I telephoned and said could they put it to the far side of my gate where no one could see it and I knew it would be safe while I got back from work .i didn’t think it was a lot to ask after me losing a day off work I came home to this

I ordered a garden shed,I was given a timeframe via text to when it would be delivered which was helpful.
The delivery driver Alex.k was very friendly and delivered it with care. He was on his own but did a great job in a speedy timeframe and placed it where I asked :)

Alex K delivered our order today, left the product exactly where we wanted with no problems at all. Thank you

I am extremely disappointed with both the quality of the shed and the company’s response to my concerns.

The shed cost approximately £800, yet the timber supplied was of poor quality, with several pieces noticeably bowed. The roof timbers were also bowed, which has affected the structure and overall finish. This is not the standard I would expect for a product at this price point.

When I reported the issues, the company offered just £60 compensation. In my view, this does not adequately reflect the defects or the inconvenience caused.

As a result of the poor quality of the materials and the unsatisfactory handling of my complaint, I am now making a formal complaint and pursuing the matter further. I expected a durable, well-constructed shed and a fair resolution when problems were identified. Unfortunately, neither has been provided.

Based on my experience, I would not recommend this company.

Fantastic delivery driver called Neil who was so helpful and polite. Summer house is great quality and overall a positive experience

We ordered the shed at a very. Good price. We were given a delivery date and it was here 10 am on the date they said. Impressed with the way it was nicely packed on the lorry all secure. And the drive Alex.K.SO was excellent. Knew his job well, well presented and nothing was too much for him put it down our drive as my mobility is not good. 10/10 Alex ( happy chap)

Very efficient delivery by a friendly driver Alex K who kept me updated with ETA. All components delivered in good order. It was good to see him remove the windows from the frames as these were not fixed in place. Would definitely recommend.

The firm delivered, the driver was lovely helped us with the shed , back these British firms and delivery guys .

Our delivery driver was Alex K he communicated the night before giving us an ETA, arrived the same time as anticipated. Friendly and helpful upon delivery. Great service.

This has just been a shocking process from start to finish. Firstly the order was delayed a week. Then, despite no notice, I thankfully spotted it had been moved from a Friday to a Wednesday when no-one was around. I then had to delay the delivery a whole month for another Friday that was available. After waiting a month, I had a call that it would be delivered at 5am on a Wednesday - aside from this not being a Friday, what company delivers at 5am?! I managed to negotiate it to be delivered at 6.30am on a Saturday, having to move around things so I could be available. And then, the company shows up on Friday morning regardless with no warning, whilst I'm in the shower. The delivery people then rearranged everything in front of the house, dumped the wood there which chipped the paint on the house, damaged a plant pot, and threw gravel all over the street. I can honestly say this has been the worst delivery experience I have ever had, and I hope I never have to work with this company again.

My shed was delivered, No knock on the door, just left by my skip on the front garden, then a text come through to my phone saying it will be delivered between 5-7 am, I didn’t get the text saying this until 6.30am, some parts of the shed are split. The quality is cheap and rough, also the travelling blocks are so hard to be removed that you could damage the shed as they must of put them on with a nail gun. Some nails were floating and not in the shed properly, some parts of the wood is warped and have gaps because of the poor quality of wood. I’m not happy with this and think it’s terrible with how it’s made, I wouldn’t order from this company again and Very discussed with how it was delivered and the poor quality.

Luke the delivery driver is above and beyond. Fast delivery on this order.
Thank you

Side panels were split which delivery driver took photos of. When contacting customer service they would not accept the drivers photo and insisted i sent pictures. Customer service very unhelpful. Poor quality and service

Great delivery service and communication.
Very helpful delivery driver.

Given a date of delivery of 4 weeks and was told time of 7am to 7pm with a message of time in morning of delivery window. I get a message on said morning saying due to operational issues, of which nobody could tell me what they were I wasn't going to get my delivery as I had people coming following day I had to ca them to put them off which didn't go down to well. Then I get a message to say it was arriving in afternoon????, no more operational issues now.
Driver turns up calls me as he says can't find house after instructing him on where to go and what to do when he gets there, open gate back in father in house will move his car back to end of drive and lean against fence. Driver can't open gate neighbour has to open it for him... he then proceed to unload on front lawn without even knocking on the door
Driver calls me to say he has delivered it to the front and not at back because he is on his own and other people need their deliveries, when I asked him why he didn't do what I asked he was rude and said not in my description take it up with office and hung up on me
Will I use them again ...no I won't let's hope that the items are all there as the driver signed the receipt with a squiggle..... and I don't know what is what not good customer service in any way

I don't normally write reviews but feel i had to on this occasion. - for the record this is the genuine experience we had with this product - Recently my mum and Step father purchased a the 10x8 Wessex summerhouse- it looked good on photos - My step father (50+ years builder) and myself (10+ years heavy steel construction) took over a day to put this structure together - i will tell you why:

1. The instructions were good and formative for each step however - you have absolutely no part numbers to marry up with the drawings to be able to follow those steps, 99% of the time in any part of the construction industry you have numbers to marry up with parts for each step on a work method - here you have absolutely nothing - no sizes of timber parts to try and figure out where everything goes either. - everything looks like it has been wrapped up randomly and shipped out.

2, You say you pride yourself on quality on your website well i am sorry whoever is your quality control needs to have a word with themselves in the mirror or a stern talking to! - who uses the nail gun in your work shop?? the three blind mice?? - there were nail points protruding through components that we had to carefully bend back and cut with metal snips - my 4 year old niece is going to be going in and out of the summer house playing, what if she ripped her arm on a nail end?? - when installing the roof some of the 30x30 cross member bracing for the slats were too long so had to be cut otherwise there would've been on some occasions a 15mm gap when butting the roof panelling together!! c'mon guys! even Stevie wonder driving F1 car would've seen that and corrected it!

After fixing all the snagging and mistakes from manufacture we finally finished, however agreed we would've been better buying the timber ourselves and making our own kit stronger and at a cheaper price

Take these points and improve on it as can see a trend starting to happen from reading other reviews - white collar management blame yourselves for this don't blame the workers.

Absolute shambles, my summerhouse arrived with multiple damaged and unusable items and incorrect sized items, no quality check had obviously been carried out!!
The customer service was very unhelpful and said if we sent photos they would send replacements in 10-14 working days.
When I said this was not good enough I was offered £20 lol this was an insult.
I’m aware items may be damaged in transit, but the he majority of the damaged items were mid bundle and obviously packed damaged.
I was also promised a link to send photos of said damage so replacements could be sent, this never arrived.
Sorry Lily if your hands were tied, but Lucy could have helped us and refused to expedite the issue and rectify your huge c*ck up.
Will never use again and make sure my Facebook friends are well aware what a Mickey Mouse outfit you are.
Karl the driver was apologetic and the only positive if their is one at all.

Original order delivery estimate was to be 4 to 5 weeks, which was what I wanted. Then I got a message to say coming next day. Took time off to receive it, no delivery. Rearranged for the following Tuesday, again, no delivery. Eventually turned up on Thursday with notice until it was on the way. No one at hand ankle to receive it. It was delivered, and the driver was very helpful, putting it exactly where I needed it, from directions I gave him, while I was in France in my holiday.