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Mercure Reviews 130

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TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the facilities, describing them as dated, rundown, and poorly maintained, with issues like threadbare carpets, broken amenities, and inadequate heating or cooling. The quality of the rooms and services also received widespread criticism, with frequent complaints about cleanliness, uncomfortable beds, and a lack of basic amenities. However, some people were satisfied with the staff, finding them friendly, helpful, and accommodating, particularly in specific locations. These positive interactions often highlighted individual staff members who went above and beyond to assist guests.

What people talk about most

Staff

Users describe ambiguous interactions with staff. Many customers praise individual staff members for being... See more

Facilities

People report negative experiences with facilities. Many reviewers found rooms to be in appalling and... See more

Quality

Clients share negative opinions on quality, with many describing the hotel as old, worn out, and not meeting... See more

Service

Customers had negative experiences with service. Many reviewers found the service to be extremely... See more

Location

Reviewers highlight ambiguous aspects of location. While some customers praise specific hotel locations,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst hotel experience ever at Residence Mercure Paris La Défense Grande Arche. ZERO maintenance – we had to switch 4 rooms and every single one was broken in some way. We were promised a late chec... See more

Rated 1 out of 5 stars

Poor cleaniness in room allocated at Mercure Bristol Grand Hotel. Stayed on business trip between 16/17 July 2025. Reported to staff at reception after allocation of room and told to email manager and... See more

Rated 1 out of 5 stars

A shocking experience with Mercure Sheffield. A close relative passed away which meant I had to cancel my reservation in order to attend the funeral. Yes, the reservation was non-refundable but with o... See more

Rated 1 out of 5 stars

Mercure Livingstone Mercure are in my opinion a hotel group in trouble. Although the staff are friendly and the cleaners obviuosly work hard , you cant polish a turd . The place is so dated , t... See more

Company details

Written by the company

Inspirés par Mercure, le dieu romain du voyage, les hôtels Mercure offrent bien plus qu’un simple endroit confortable où trouver le sommeil – chacun de nos hôtels est un véritable portail vers la découverte et un tremplin vers l’exploration. Dès que nos clients franchissent les portes d’un hôtel, à Paris, Rio ou Bangkok, ils sont instantanément immergés dans leur destination.

Contact info

2.2

Poor

TrustScore 2 out of 5

130 reviews

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