I’ve had them for years and I’ve been mostly satisfied. Of course I wish I could get faster speeds but I’m out in the boondocks so I’m thankful to be able to get reliable service at all. Let me be c... See more
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The internet service is the best I have had at this address. I haven't had anywhere near the problems I have had with the previous companies. But here is why it wasn't a 5 star, if you need customer s... See more
Company replied
Every time I call they help with the problem.
Change is hard for me and the mercury staff that helped get me hooked up and running were great. It has saved me money over what I was paying for AT&T.
Company details
About Mercury Fiber
Written by the company
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Contact info
4.1
Great
173 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Ok internet
When it worked in recent years it was good. Dependability was less of an issue as in the past but still not without problems. Certainly better than in the years prior to 2022
February 28, 2025
Your representative was very nice.
February 21, 2025
although i called when they were…
although i called when they were closed. They received my message and took care of the issue.
February 26, 2025
They've always been very helpful over…
They've always been very helpful over the phone or in person and the speed is just fine for our needs
February 28, 2025
Great service when it is working right…
Great service when it is working right but frequent speed losses that require rebooting the router
As far as tech support they have all been great and solved the issue which is usually telling me to reboot the router which should not be happening in a reliable system
February 25, 2025
Best service I ever had
Best service I ever had. Moved to another rural area and I couldn’t get a signal. So had to go with another company. They overcharge and service is t as good. I’ve recommended Mercury to everyone
February 28, 2025
Pretty much on top of things
Pretty much on top of things. Seems to be working nicely. No real problems lately.
I would suggest use an answering service
for after hours and weekend calls. Calling
and getting a recording of the workng hours
really help to see if there is an outage4 or
my station acting.
Other wise no complaints, staff is great.
steve
April 23, 2024
Mercury broadband is great
Mercury broadband is great - fast and reliable. Their customer support and installers are the best.
February 28, 2025
Customer Service workers are great
Customer Service workers are great. However, repeated interference issues. The credit process for down time was not the best. It also took nearly two months to determine the actual issue. Now that it is up and running, I still hear others in the house state it does not work for gaming 85% of the time. I have had these services for over a year now.
July 1, 2024
Just the fact that the internet always…
Just the fact that the internet always works and you guys are awesome on customer service.
February 28, 2025
Mercury Broadband is beyond awesome!
Mercury Broadband is beyond awesome!! Thank you for helping us become a part of the 21st. Century! Mercury Broadband is fantastic! Best broadband ever- fastest and always works!
February 28, 2025
Reliable service.
February 28, 2025
Internet, you can rely on!
In the rural community, it’s important to have fast reliable Internet that you can depend on. Mercury Broadband has provided that service!
February 28, 2025
Buffering
We have real good service most of the time, but we have been getting a lot of buffering
February 28, 2025
You have great service!
February 28, 2025
you are a good company I'm sorry you…
you are a good company I'm sorry you have to raise your rates.
February 27, 2025
Service ok.
Likes. Service install was awesome. At first internet service was great. Than once more people get put on tower service tends to lack. For some reason the tower we are on gets it's signal from ft wayne Indiana. We are 2 hrs from there so everything on roku logs as ft wayne. Rain and snow mess up service and whatever the weather is in ft wayne too. Overall not bad for rural high speed internet. Not happy that I have to pay more just because I don't want autopay. I do think that is a crock to punish customers who've had you for over a year.
February 28, 2025
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