I’ve had them for years and I’ve been mostly satisfied. Of course I wish I could get faster speeds but I’m out in the boondocks so I’m thankful to be able to get reliable service at all. Let me be c... See more
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The internet service is the best I have had at this address. I haven't had anywhere near the problems I have had with the previous companies. But here is why it wasn't a 5 star, if you need customer s... See more
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Every time I call they help with the problem.
Change is hard for me and the mercury staff that helped get me hooked up and running were great. It has saved me money over what I was paying for AT&T.
Company details
About Mercury Fiber
Written by the company
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Contact info
4.1
Great
173 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Have had nothing but good service!
February 28, 2025
Quick at fixing are issue, I think it was 2/24/25 I could be wrong
Quick at fixing are issue
February 24, 2025
Amazing service
With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had service including our son-in-law who works from home. I am amazed!! I would recommend Mercury to everyone I know!
February 25, 2025
Fast and consistent internet speed and…
Fast and consistent internet speed and neat installation by your installer!
April 3, 2024
The good The bad and The ugly
My neighbor across the road from me has the same tower and plan as I do, in fact I referred you to them.
There is a major contrast between my service and theirs. I have no issues with MW now days since they installed the new system. Before I had to reboot all the time and deal with random outages and failure's to log on. Now I never reboot and never have a outage and always have the speed that I pay for you would think I have fiber.
My neighbor is just the opposite,, from day one, unable to log on and always needing to boot and slow speed just constant problems. They had the so called tec's out and no help, one tec told them the system is crap LOL. They recently went to star link and could not be happier even it is more expensive.
February 20, 2025
Fast custom installation and good value…
Fast custom installation and good value for the speed!
February 20, 2024
Service is great
Service is great, had a couple of glitches at beginning but quickly got fixed.
February 19, 2024
Avoid Mercury Broadband, there's better options
I was so excited to finally have an option for supposedly high speed internet at our home - and for the first few months, it worked great! Slowly, however, speed AND reliability has grown worse and worse. I have sent numerous emails, talked with several customer service reps and spent well over 3 hours on the phone with their support team, I have had a truck visit my home, and in the end I still had massive dropouts and slowdowns. To be clear, the problems began in October 2023 and as of today (Feb 4, 2024), the issue has been turned over to their engineers to review...i.e. not solved. My favorite part was when the last person I spoke to said that it was an install problem because the barn across the road was in the way (for reference, the barn across the road is part of a centennial farm and has been there long before any of us). I finally went to Starlink to get the internet we needed. Anyways, I tried to call and cancel and of course there is some sort of early termination fee on a contract that I never signed. When I said that they weren't holding up their end of the contract, they said they never tell anyone to depend solely on their service and they felt the 3-4 month timeline for repair was fine. Wow. This is amazingly poor service that should be unacceptable for any company in 2024. UPDATE - After several more calls I was able to speak to someone who was able to at least offer me a credit towards the termination bill. I also had a call from the regional director who offered to try a new installation to solve the problem, but I passed on that as I already have purchased and installed Starlink. So not a perfect ending but better than it was a couple of days ago.
February 3, 2024
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