I’m attempting to purchase crypto from on my Tangem Wallet, I’ve successfully used your platform previously; but over the last 7 days I haven’t been able to process a transaction. I reached out... See more
Company replied
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See what reviewers are saying
good morning thank you so much my two usdt orders are incomming in my wallet wish a nice day
Company replied
scam alert scam they dont pay back money what is scammed from my bank account . i dont have any connection with this company but still from my bsnk account yas gone 202 eur there when i wrote them the... See more
Company replied
The transaction still hasn't arrived. The problem was completely resolved after a considerable amount of time, and the previously lost transaction was successfully completed. Even though it took a wh... See more
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Today it is not completing send
Today it is not completing send, get hung up on, confirm code to withdrawl.
That's now a problem.
April 2, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Roger👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
It’s very solid and very fast
April 2, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Jan Peter👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Critical Process Failure: Payment Completed, but No Record.
I am reporting a severe technical and procedural failure within your payment system. I have successfully completed a transfer to your designated bank account, but your system has failed to provide any confirmation or receipt.
There is a complete lack of synchronization between your payment gateway and the actual fund reception. It is unacceptable for a financial service provider to have such a significant "blind spot" in its transaction monitoring.
I have undeniable proof of the transfer from my side, yet your platform shows no record. This is not just a delay; it is a fundamental flaw in your operational process. I demand an immediate manual audit of your incoming transactions and a swift resolution. I will not stop escalating this issue until my funds are properly credited.
April 1, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Jongkak 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Great Provider
Very fast processing speed and safe compared to competitors.
Thank you for the great work.
Jack
April 2, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Jack 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Verification…
Went okay after getting verification for the second time in about 3 months, these system have this AI verification, which to me is crap, however I finally got through.
April 1, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Curtis 👋
Thank you for sharing your experience with us! We're sorry that you didn't like the AI verification much, but we appreciate you giving us your feedback!
It helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
very well nice experience only to be…
very well nice experience only to be more smooth it needs and less tax
April 1, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Super fast & zero complications
It’s super fast no complications and easy to deal with
April 1, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Mhanna 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Warning
Warning, some malicius individuals use Mercuryo to steal money. The platform is not secure.
March 30, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Reply from Mercuryo Wallet
Hi Anders 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
The transaction went through just super slow
Well, it was a little slow in coming, so I was a bit panicked, but I did get all the crypto that I bought by using their service
March 29, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi David 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
I have not received my purchase
I have not received my purchase, it's been over a day.
March 28, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi John 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
I have been struggling to get this on a…
I have been struggling to get this on a regular schedule for use and times it’s like maaan then today it was smooth as silk
March 28, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Betty 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Alexander 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I was hacked.
I want to purchase like I did the last time
This was not from me. I wasnt able to purchase anything because you did not accept my debit card. Ive been hacked.
March 18, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Candy 👋
We're sorry to hear about this, to be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Thanks!
Like always a reliable and very fast…
Like always a reliable and very fast transaction - love it 😊
March 29, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Beate 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I'm trying to send btc directly to my…
I sent 15 to torzon 2 hours ago .how long before I receive my btc . Then I'll update to 5 star
March 29, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ciaran 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Reply from Mercuryo Wallet
Hi Syed 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you and include context about your case.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Fast transfer
March 28, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Mari 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Best so far in understanding how to use…
Best so far in understanding how to use it and makes it easier to use once understanding it all
March 28, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Brendon 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Easier than you .ld expect
March 27, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Piet 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
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