I’m attempting to purchase crypto from on my Tangem Wallet, I’ve successfully used your platform previously; but over the last 7 days I haven’t been able to process a transaction. I reached out... See more
Company replied
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See what reviewers are saying
good morning thank you so much my two usdt orders are incomming in my wallet wish a nice day
Company replied
scam alert scam they dont pay back money what is scammed from my bank account . i dont have any connection with this company but still from my bsnk account yas gone 202 eur there when i wrote them the... See more
Company replied
The transaction still hasn't arrived. The problem was completely resolved after a considerable amount of time, and the previously lost transaction was successfully completed. Even though it took a wh... See more
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mercuryo Wallet
Hi Chris 👋
Thank you for sharing your experience with us but we'd appreciate it if you can give us clear context about your experience so we understand what made you happy with our service.
Otherwise, if you need anything, we're always here to help 💪
Thank you!
This is a high Quality Company.
This is a high Quality Company.
Thank you!
March 27, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Richard 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
AVOID THIS MERCHANT AT ALL COSTS
AVOID THIS MERCHANT AT ALL COSTS
they can and WILL deactivate you accounts
They deactivated mine and refuses to pay the full amount, as well as refuses to give me the transaction log.
THIS IS A BIG SCAM, stay away from it and use other merchants!!!
March 21, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Reply from Mercuryo Wallet
Hi Simo 👋
Unfortunately, your review is unclear at the moment, and we have not received further repy from you about this.
Please contact us and give us more context by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Thanks!
A very important tool,It’s a must have
A very important tool,It’s a must have
March 24, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Rashed 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I am extremely dissatisfied with the…
I am extremely dissatisfied with the service and the work of technical support. More than three days ago, I tried to purchase 49.650252 USDT, the funds were deducted from my account, and I received a check from Mercuryo in my email, but the cryptocurrency never made it to my order. When I contacted support, they asked me to wait one business day, but even after three days, nothing had happened. When I asked support about the situation, they sent me the same email asking me to wait one business day. A question for Mercuryo: is it normal for you to take money from a person and not fulfill your promise (Mercuryo claims that the funds will be available within 48 hours)?
March 20, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Quick and easy
March 19, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Trina 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Is not a secure platform.
March 14, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Luis 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Beware of Mercuryio and its partner…
Beware of Mercuryio and its partner Trust Wallet - both are linked with iconnect-io
March 22, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Devi 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
I have still not received the Bitcoin I…
I have still not received the Bitcoin I purchased 3 days later. Unable to find a way to contact customer support to correct it.
Update:
I contacted gomining customer service and they helped get me contact with their customer service who was very friendly and between them and gomining they got the transaction processed correctly. Thank you for getting this resolved.
March 17, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Kyle 👋
Thank you for sharing your experience with us! I'm glad to know that the issue has been resolved successfully ☺️
We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
The transaction still hasn't arrived.
The transaction still hasn't arrived.
The problem was completely resolved after a considerable amount of time, and the previously lost transaction was successfully completed. Even though it took a while, the result shows that you can rely on the team. Therefore, I have changed my rating from 1 to 5 stars.
March 20, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Arkadiusz 👋
Thank you for sharing your experience with us.
We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Anna 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Like thiss pay
March 21, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Josep 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I never got my money
March 18, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Jackson 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Mercuryo is reliable
March 19, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Shi 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
You and Delta must have lost your…
You and Delta must have lost your minds. You're messing around with these Bitcoins like a horse uphill, instead of simply "order" and "fee." The IRS will catch up with you if necessary. Get out of this backwater and do your fee collection like a respectable company.
Good luck and don't piss off your customers.
March 18, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Reply from Mercuryo Wallet
Hi Saddik 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Very good ...
March 18, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Mercuryo said my credentials were…
Mercuryo said my credentials were invalid, next they said I was good to go buy, sell or Trade crypto. Then my credentials were invalid again, it took several days to get approved. So I did a small $50 buy to see how things worked, seemed to go smoothly.
Now the next day I try to do a $1600 buy and now none of my credit cards are able to buy any amount of crypto.
So frustrating.
March 17, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi David 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Reply from Mercuryo Wallet
Hi Wieslaw 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
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