I’m attempting to purchase crypto from on my Tangem Wallet, I’ve successfully used your platform previously; but over the last 7 days I haven’t been able to process a transaction. I reached out... See more
Company replied
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See what reviewers are saying
good morning thank you so much my two usdt orders are incomming in my wallet wish a nice day
Company replied
scam alert scam they dont pay back money what is scammed from my bank account . i dont have any connection with this company but still from my bsnk account yas gone 202 eur there when i wrote them the... See more
Company replied
The transaction still hasn't arrived. The problem was completely resolved after a considerable amount of time, and the previously lost transaction was successfully completed. Even though it took a wh... See more
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mercuryo Wallet
Hi Wieslaw 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Payment got caught in a glitch now I…
Payment got caught in a glitch now I can't even make any purchases everything gets declined.
March 17, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
They rob me my money to use these wallet
March 16, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Very easy to use have not had any…
Very easy to use have not had any problems so far
March 17, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Richard 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Prathaban 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I sent money twice
I sent money twice, entering the correct wallet address exactly, but it was sent to the wrong wallet. I'm completely confused and can no longer trust this site.
March 16, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Mandy 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Widget timed out + I forgot reference number
I ran into some technical difficulties and turns out I forgot to include reference number in the transaction. Their customer service was super friendly and helpful and I received my funds within 24 hours.
March 16, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Pavan👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
The purchase was surprisingly safe and…
The purchase was surprisingly safe and very fast, which I was very pleased with as it was my first time purchasing.
March 14, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I entered the wrong address
I entered the wrong address, can I get my money back?
March 14, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Mārtiņš 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Reply from Mercuryo Wallet
Hi Mateo 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
It’s didn’t verify anything it’s surely…
It’s didn’t verify anything it’s surely a fraud
March 13, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Sarah 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Guys this is avalanche wallet and you…
Guys this is avalanche wallet and you send me usd on etherium ecosystem? I dont have any etherium to transform it to avalanche? What the f.ck are you doing!
March 13, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Serkan 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
highly recommended
March 13, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Matthias👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Watch out for scammers & frauds
Money was taken from account, to complete fund. In doing so, I was given the run around first by verb interactive agency, who then referred me to Bitcoin verb.
The second company was ment to verify my fund, but told me to return to verb interactive agency.
U have been scammed of $5000 - and attained my relationship heavily.
March 11, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Rachael👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
OUTRAGEOUS FRAUD:
OUTRAGEOUS FRAUD:
[Mercury]
Very bad experience, I had the Mercury card in my Ledger wallet and suddenly it disappeared from the application. I tried to find it and it redirected me to another card provider [Cl card from Baanx].
I always thought it was some kind of update, I was asked for KYC, I did everything correctly and when I finally managed to see the card the balance was 00000.
I immediately started sending emails to Ledger support/Cl card from Baanx and Mercury, more than 60 emails already, always without concrete answers. Later I realized they were different card providers!
The question is:
How is it possible that these institutions operating within Ledger remove cards from customers without prior notice and do not inform us!
At this moment I am without access to my account, without my money and psychologically exhausted.
But I will go to the last consequences to recover what is mine.
Daniel Pires
March 12, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Daniel 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Very easy to purchase asset
Very easy to purchase asset - quick & low fee. Thank you
March 12, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Sam👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
i have made a bank transfer from my…
i have made a bank transfer from my vivid account 1170 euro to my account here and the money are nowhere to be seen . It has been more than 15 days and the your support is not giving me any answer . i am only getting some robotic answers . help me to resolve my issue or i will escalate this to the police
February 25, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Jan👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be.
Please know that sometise we need more than one team in order s
To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
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