I’m attempting to purchase crypto from on my Tangem Wallet, I’ve successfully used your platform previously; but over the last 7 days I haven’t been able to process a transaction. I reached out... See more
Company replied
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See what reviewers are saying
good morning thank you so much my two usdt orders are incomming in my wallet wish a nice day
Company replied
scam alert scam they dont pay back money what is scammed from my bank account . i dont have any connection with this company but still from my bsnk account yas gone 202 eur there when i wrote them the... See more
Company replied
The transaction still hasn't arrived. The problem was completely resolved after a considerable amount of time, and the previously lost transaction was successfully completed. Even though it took a wh... See more
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Its taking a longer time to arrive than…
Its taking a longer time to arrive than it should.
March 12, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Diana👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
Reply from Mercuryo Wallet
Hi Abdussamad👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Nicole👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Reply from Mercuryo Wallet
Hi Endrit 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Transparicy & professionell???
They could be more professionell and transparent in there corespondens by mejl and not just sen a mejl saying we quit handling transfers with you and cant go in with any details about why?????
March 8, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Brian👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
More than 10%
March 6, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Jan👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
This was a very suspicious and janky…
This was a very suspicious and janky process. I do not recommend anyone using this company.
March 7, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear you had such an experience.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
Reply from Mercuryo Wallet
Hi Valerie👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
I am happy with the quick and efficient…
I am happy with the quick and efficient service. Thank you
March 6, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Bernardita👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
I've been trying hard to purchase…
I've been trying hard to purchase currency myself now you make it easier for me thank you
March 4, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Marie👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Good stuff cuh
March 4, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi David👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Diana👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
The siznay
It was fast and it went through !! That's all I can ask for
March 4, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Kenne👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Where is my Coin?
March 3, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Gecoss👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
I had a good and quick transaction
I had a good and quick transaction, thank you very much.
March 2, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ollie👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
After 48 hours I still did not receive…
After 48 hours I still did not receive purchased SHX coins. Still waiting…
March 2, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Bartek👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Great platform to purchase crypto!
March 1, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Stephen👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
I send crypto i receive confirm my…
I send crypto i receive confirm my friend not receive i. Blockchaine nothing !!24 ^houtrs i want spek with agent....also nothing
February 28, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Azel👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Reply from Mercuryo Wallet
Hi Alfred👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Excelent and Fast Service.Keep up the…
Excelent and Fast Service.Keep up the good work.I will defenetly use this servide again.
February 4, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Aleksander👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
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