Mercuryo Wallet Reviews 9,070

TrustScore 3 out of 5

3.0

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See what reviewers are saying

Rated 1 out of 5 stars

I’m attempting to purchase crypto from on my Tangem Wallet, I’ve successfully used your platform previously; but over the last 7 days I haven’t been able to process a transaction. I reached out... See more

Company replied

Rated 5 out of 5 stars

good morning thank you so much my two usdt orders are incomming in my wallet wish a nice day

Company replied

Rated 1 out of 5 stars

scam alert scam they dont pay back money what is scammed from my bank account . i dont have any connection with this company but still from my bsnk account yas gone 202 eur there when i wrote them the... See more

Company replied

Rated 5 out of 5 stars

The transaction still hasn't arrived. The problem was completely resolved after a considerable amount of time, and the previously lost transaction was successfully completed. Even though it took a wh... See more

Company replied

Company details

  1. Payment Service

Written by the company

Buy & sell your crypto quickly, reliably and cheaply at any time


Contact info

You should know

3.0

Average

TrustScore 3 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Its taking a longer time to arrive than…

Its taking a longer time to arrive than it should.

March 12, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Diana👋

We're sorry to hear about this. 

We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.

Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.

Many thanks,

Rated 4 out of 5 stars

Good to know

Good to know

March 3, 2026
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Abdussamad👋

Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.

If you ever need anything, we're here to help 🌟

Rated 1 out of 5 stars

Got scammed

Got scammed

February 23, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Nicole👋

We're sorry to hear about this. 

We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.

Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.

Many thanks,

Rated 1 out of 5 stars

Got scammed

Got scammed

March 10, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Endrit 👋

We're sorry to hear about this. 

We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.

Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.

Many thanks,

Rated 1 out of 5 stars

Transparicy & professionell???

They could be more professionell and transparent in there corespondens by mejl and not just sen a mejl saying we quit handling transfers with you and cant go in with any details about why?????

March 8, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Brian👋

We're sorry to hear about this. 

We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.

Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.

Many thanks,

Rated 1 out of 5 stars

More than 10%

March 6, 2026
Unprompted review
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Reply from Mercuryo Wallet

Hi Jan👋

We're sorry to hear about this. 

We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.

Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.

Many thanks,

Rated 1 out of 5 stars

This was a very suspicious and janky…

This was a very suspicious and janky process. I do not recommend anyone using this company.

March 7, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi there 👋

We're sorry to hear you had such an experience.

We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.

Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.

Many thanks,

Rated 5 out of 5 stars

The best app

Always say to use , straight forward with everything.

March 7, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Valerie👋

Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.

If you ever need anything, we're here to help 🌟

Rated 5 out of 5 stars

I am happy with the quick and efficient…

I am happy with the quick and efficient service. Thank you

March 6, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Bernardita👋

Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.

If you ever need anything, we're here to help 🌟

Rated 5 out of 5 stars

I've been trying hard to purchase…

I've been trying hard to purchase currency myself now you make it easier for me thank you

March 4, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Marie👋

Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.

If you ever need anything, we're here to help 🌟

Rated 5 out of 5 stars

Good stuff cuh

March 4, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi David👋

Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.

If you ever need anything, we're here to help 🌟

Rated 5 out of 5 stars

Smooth easy No hassle..

Smooth easy No hassle..
Great experience..

March 4, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Diana👋

Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.

If you ever need anything, we're here to help 🌟

Rated 4 out of 5 stars

The siznay

It was fast and it went through !! That's all I can ask for

March 4, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Kenne👋

Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.

If you ever need anything, we're here to help 🌟

Rated 1 out of 5 stars

Where is my Coin?

March 3, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Gecoss👋

We're sorry to hear about this. 

We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.

Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.

Many thanks,

Rated 5 out of 5 stars

I had a good and quick transaction

I had a good and quick transaction, thank you very much.

March 2, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Ollie👋

Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.

If you ever need anything, we're here to help 🌟

Rated 1 out of 5 stars

After 48 hours I still did not receive…

After 48 hours I still did not receive purchased SHX coins. Still waiting…

March 2, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Bartek👋

We're sorry to hear about this. 

We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter.

Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.

Many thanks,

Rated 5 out of 5 stars

Great platform to purchase crypto!

March 1, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Stephen👋

Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.

If you ever need anything, we're here to help 🌟

Rated 1 out of 5 stars

I send crypto i receive confirm my…

I send crypto i receive confirm my friend not receive i. Blockchaine nothing !!24 ^houtrs i want spek with agent....also nothing

February 28, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Azel👋

We're sorry to hear about this. 

We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.

Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.

Many thanks,

Rated 5 out of 5 stars

Great experience

Great experience - no hiccups

February 28, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Alfred👋

Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.

If you ever need anything, we're here to help 🌟

Rated 5 out of 5 stars

Excelent and Fast Service.Keep up the…

Excelent and Fast Service.Keep up the good work.I will defenetly use this servide again.

February 4, 2026
Unprompted review
Mercuryo Wallet logo

Reply from Mercuryo Wallet

Hi Aleksander👋

Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.

If you ever need anything, we're here to help 🌟

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