I’m attempting to purchase crypto from on my Tangem Wallet, I’ve successfully used your platform previously; but over the last 7 days I haven’t been able to process a transaction. I reached out... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
good morning thank you so much my two usdt orders are incomming in my wallet wish a nice day
Company replied
scam alert scam they dont pay back money what is scammed from my bank account . i dont have any connection with this company but still from my bsnk account yas gone 202 eur there when i wrote them the... See more
Company replied
The transaction still hasn't arrived. The problem was completely resolved after a considerable amount of time, and the previously lost transaction was successfully completed. Even though it took a wh... See more
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I sent $65 for investment
I sent $65 for investment. Made $28,000+ in order to get it i have to pay $450. In order to get it. But, as I put photo to Google said it was a scam.
February 25, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Mitchell👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
As long I can send my wife her Bitcoin…
As long I can send my wife her Bitcoin so she can buy food and stuff and make her safe when she travels for work and go see her mom
February 25, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Steven👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
We wish your wife many safe travels 💘
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Tyler👋
To assist you further and check the transaction, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
Btc never arrived at its destination
Btc never arrived at its destination
No way to track it down
February 24, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Harry👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
Easy to set up without ridiculous…
Easy to set up without ridiculous private info needed. Easy to access once set up
February 24, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Debbie👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
This was an unauthorized purchase on my…
This was an unauthorized purchase on my account
February 24, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Henry👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
Transaction much too slow
February 23, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Olivier👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
Long time transaction
February 23, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
A waste of time and money
After payment, the money did not arrive in the USDT wallet. It is impossible to contact support: the first line is answered by a bot, which I managed to defeat after 10 minutes. But after being transferred to the second line of support, there is silence, no one is there.
The hash number specified in the letter is invalid, there is no such transaction anywhere. The money has simply disappeared.
upd:
A few days later, customer support is still silent and the money has not appeared in my account.
February 23, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Aleksandr👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team once again, so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Apologise for not replying immediately 🙏
Many thanks,
Reply from Mercuryo Wallet
Hi Goda 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
I made a purchase from Bnb and it…
I made a purchase from Bnb and it hasn't arrived in many hours.
February 21, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Everything went well with the transfer.
Everything went well with the transfer.
February 21, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Stian 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Good and very
February 21, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Oskar 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi David 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
IT HAS NOT REFLECTED IN MY TRUST WALLET…
IT HAS NOT REFLECTED IN MY TRUST WALLET ACCOUNT, IT CANNOT TAKE THAT LONG, AS I NEED TO SEND IT ON, ITS HURTING ME FINANCIALY,
February 21, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Alfred 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Bad experience where are my money i can…
Bad experience where are my money i can not get in contact with the service team for withdraw my money i ask but they do not answer so is this just another fake scammer
February 3, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Poul 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Just lost money and I didn't get…
Just lost money and I didn't get anything
February 20, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Maria 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Sombody was automatically send my btc…
Sombody was automatically send my btc to wron wallet address how that possible ?
February 19, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Mike 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
all super fast and good without…
all super fast and good without surprises
February 19, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Pablo 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.