I've ordered a G59-2 Dashcam 4K front / 2k rear from Mercylion for my VW Touran (2024) After confirming with Mercylion with photos of my rain sensor the Dashcams arrived rather fast within a week... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I first tried to install a FitcamX on my 2026 Toyota Sienna, but the cam cover didn't fit at all. I finally realized that one of the locking clips wasn't in the same place as the Sienna one. I then r... See more
Company replied
Installation was super easy, and the fit in my Audi Q8 E-tron looks completely factory. The app connection is fast and reliable, making video downloads effortless. Their customer service is very he... See more
The Mercilion G137 was a pleasant surprise: the whole installation took around 10 minutes, with most of the time spent reinstalling the protective cover. The GPS module hides neatly in the same compar... See more
Company replied
Company details
Written by the company
Brand Story Origination Interest is the best enlightenment teacher. Murison, the founder of Mercylion, was born in 1978 in an ordinary working family. He had access to a variety of electronic products since childhood due to his family running into an auto repair business. And his childhood toys were auto parts. This made Murison interested in in-car electronics. In 1996, Murison successfully entered the college to study electronic science and technology. Motivation Love is the driving force of lifelong strive. In 2000, Murison graduated from college and joined HBC Company, which is engaged in the research, development and production of automobile reversing radar, as an engineering assistant. In HBC, Murison acquired a great deal of knowledge about automotive electronics and had a wide understanding of this industry. Murison's love for automotive electronics keeps him fighting for it, and his achievements in HBC have not stopped him there. Murison wanted to create his own company and develop high-quality products that can bring a good experience to car owners. In 2006, with the support of his family, Murison left HBC and set up his own company. During the start-up period, Murison invited his college classmates and high school alumni to conduct research and innovation in the field of automotive electronics. On the basis of the original reversing radar products, Murison developed a new generation, radar with camera. It can be understood as a reversing radar system that can realize image and video functions. This has laid a solid foundation for Murison's future brand road. Brand road In 2011, Murison led his technical partners officially entered the field of dash cameras. In the same year, he developed the first real dash camera and began to accept customer OEM production services. With the company's business gradually on the right track, Murison launched the new dash camera brand Mercylion. With considerable experience, solid technology, and stable and honest operation, Mercylion entered the global vision in 2016. Quality wins Quality is crucial. Continuing to provide high-quality products and services to customers around the world is Mercylion's operating principle. The quality mentioned here covers all aspects of brand development, including product quality, delivery quality, service quality, sales quality, and operational quality. Adhering to the brand concept of "Exploring a Better Lifestyle", Mercylion is committed to sharing the best automobile electronics with the world.
Contact info
Building E,Huayi Liwei Industrial Park Guanlan Town, Longhua District , 518000, Shenzhen, China
- 86 18923467790
- sales11@mercylion.com
- mercylion.com
4.3
Excellent
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dashcam VW Sharan 2 7N
Mercylion has seemed very professional to me. They answered all my questions quickly and professionally. The dashcam arrived within a week, very well packaged and with everything needed for installation (it even includes some extra parts just in case). The camera works very well and fits perfectly in my Volkswagen Sharan 2 7N. I definitely recommend it.
August 14, 2025
Bait and switch tactics are a normal day for these guys.
Purchased a GPS unit directly from Mercylion and i got something else entirely completely different from the pictures in their site. Typical bait and switch
August 6, 2025
Reply from Mercylion
Dear Customer,
We sincerely apologize for any dissatisfaction caused during your recent shopping experience—we truly value your trust and regret that things did not go as smoothly as expected.
To provide additional clarity, our external GPS receiver’s product page (linked here: https://mercylion.com/collections/accessories/products/external-gps-receiver) already clearly states that the external GPS receiver is only compatible with all the Mercylion WIFI hidden integrated dash cam.
The external GPS receiver cannot be purchased separately, it needs to be purchased with the hidden wifi OEM look dash cam together.
When we initially received your order, we repeatedly confirmed with you that purchasing a separate GPS might be incompatible and prevent installation. You stated that you purchased a used Mercylion dashcam from eBay and confirmed that you only needed the GPS, leaving installation options up to you.
So, we shipped it to you.
After you received the item, you contacted us to note that the GPS receiver differed from what you expected. We immediately clarified that our GPS receivers are typically sold with our dash cams as a set; for customers who purchase the GPS receiver separately (like yourself), we include a 3-pin cable. We also provided you with detailed wiring instructions, explaining that the installation only requires connecting wires of the same color.
When you further indicated that the 3-pin plug was not suitable for your dash cam, we promptly offered to resend a direct-plug GPS receiver to you free of charge. To date, we have not received a response from you regarding this offer, and we remain ready to fulfill this reshipment as soon as we get your confirmation.
Please rest assured that we have been and will continue to act in good faith to resolve any issues with your order. We hope you can understand our efforts to provide thorough after-sales service, and we look forward to hearing from you soon to move forward.
Wishing you a pleasant day.
Excellent customer service
The dash camera is amazing great quality and performance. I did run into a small issue, but the support team responded quickly and sorted it out without any hassle. Really impressed with their customer service. Highly recommend!
July 7, 2025
Unprompted review
Outstanding Help and Communication Throughout Installation
Mercylion provided exceptional customer service throughout my camera installation process. Despite having to contact them multiple times to resolve various issues, their communication was always outstanding and they treated me with great kindness and professionalism. Thanks to their support, we were able to successfully get the camera up and running. Highly recommended!
April 24, 2025
I bought an OEM dashcam for my Golf 7…
I bought an OEM dashcam for my Golf 7 and I'm very happy with it.
- The image quality is good—number plates are clearly visible.
- It fit perfectly, and the plastic casing looks great.
- I haven’t had any issues in the past month.
- Their support is excellent. I accidentally broke the casing the first time, and they sent me a replacement for free without any hassle.
Overall, it's a solid product with great performance and outstanding customer service.
June 16, 2025
Unprompted review
Nice follow up and personal service!
May 13, 2025
Mercylion installation on Audi Avant
The Mercylion dash cam is just wonderful. The package presentation was above average and included everything from the installation manual, plastic removal trim tool, sd memory card and usb memory stick. Installing was not easy, but not extremely hard. If you take your time and practice your patience, putting in the Mercylion was pretty straight forward. (There's also some videos that can be seen online.) Fit and finish is topnotch, with no wires or equipment hanging from the windshield. Auto activation of the Mercylion dashcam is excellent whenever the vehicle is started or sudden movements while parked. View on personal cellphone is pretty good and I couldn't be happier with the overall product and performance. Thank you, MC
April 12, 2025
great customer service
Great company and great product - response from company via emails is top-notch. Items are dispatched as promised.
March 12, 2025
This was a very good end to end…
This was a very good end to end experience. From the beginning order the team provided ample communication to ensure the camera was the correct one for my car. After a couple back-and-forth with some pictures to make sure it was the correct part, the order was placed and was shipped very quickly. It arrived as expected, based on the tracking provided, and I worked with an installer to have it installed in my vehicle.
February 28, 2025
Great buying experience
Great buying experience, from start to installation. Order to delivery took 6 days - China to UK delivery address. Parcel very well protected; excellent packaging inside; good user manual. Only slight issue was how DIFFICULT it was to remove original Audi fitting. The installation videos all showed a release and slip off - no such luck for me! There is also a very small gap through which to thread the cables, which I failed to see at first. I recommend that future installation videos cover these issues more comprehensively. The quality of the dashcam videos is excellent. They are stored on a memory card for that just-in-case problem I hope never happens. Great buy and high quality product
February 28, 2025
Unprompted review
Sound and GPS
I like the fact that this company offers sound as well as GPS. From what I can see, color is very close and the trim looks as if it is factory. Shipping from China was quick as well. Overall, happy so far!
February 12, 2025
5 stars thank you!
January 6, 2025
I ordered a dash cam from mercylion
I ordered a dash cam from mercylion. I made a mistake in choosing the model when ordering. I wrote to support, they responded quickly and helped me correct the order. Delivery to the USA took about two weeks. After fiddling around with the dash cam for a bit, I managed to install and connect everything. I recommend this company's products.
December 6, 2024
Serious seller
Serious seller. Very good dashcam, quality of material and images perfect. Very fast delivery, I can recommend Mercylion to everyone!
November 13, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.