Merityre Reviews 

253
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their friendly, helpful, and professional demeanor, often going above and beyond to assist with various car-related issues. Many people highlight the efficient and quick service, with cars being sorted within minutes or hours, and appreciate the clear communication and honest approach from the teams. The service is often described as excellent, with consumers noting the professionalism and commitment of the staff, even when busy or short-staffed. However, some reviewers expressed dissatisfaction with the attitude encountered, which created an unpleasant atmosphere and led to concerns about customer treatment and potential retraining needs. Additionally, a few other people also felt that there were inconsistencies in service offerings and communication regarding repair times or pricing.

What people talk about most

Service

Users describe positive interactions with service, highlighting the staff's professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, praising their friendliness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service from Merityre Wantage. Problem with a scraping noise from front wheel. Apparently a stone in the wheel scraping the disc. Car sorted within the hour. Friendly staff and no charg... See more

Company replied

Rated 5 out of 5 stars

Another great job by Alana at Merit Little Chalfont today. Quick and professional diagnosis, new tyre selected, fitted and she called back to say it was ready ... 90 minutes. Can't ask for better

Rated 5 out of 5 stars

Merityre in Frimley Green are brilliant ,we have been to them on numerous occasions they have always been extremely helpful,efficient and professional. A few days ago I had a faulty tyre valve,it was... See more

Company replied

Rated 5 out of 5 stars

Merityre in Hook are still excellent! My family and friends have been using them for over 5 years for tyres and repairs. Barry and his team provide outstanding service. They are honest and don’t try t... See more

Company replied


Company details

  1. Tire Shop

Information provided by various external sources

Merityre Specialists Ltd is a family run, independent tyre and autoservices specialist. We have been established in the Thames Valley area for over 55 years. We sell and fit car, van and 4x4 tyres, as well as brakes, exhausts, batteries, MOT testing and servicing (MOT and servicing not available at all sites). We also carry out 4 wheel alignment, TPMS checks and air conditioning recharging. We ensure we always go the extra mile for our customers, and we pride ourselves on the service we provide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(253)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good customer service

Very good customer service at the Woking branch. I was able to drop the key off early so I wasn't late for work. Very polite staff. Well done.

October 3, 2024
Unprompted review
Merityre logo

Reply from Merityre

Hi Andy

Thank you for your review. I know the team will really appreciate your positive feed back.
Can you advise which Merityre centre you visited?
Yours Sincerely
Dene Arnold

Rated 5 out of 5 stars

Praise for Kingston Branch

We had two new tyres fitted in late August and returned to the Kingston Branch today for MOT. Both times the staff are excellent and efficient plus Prices are very reasonable. Also very punctual.Cheers Steve Waghorn

October 3, 2024
Unprompted review
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Reply from Merityre

Dear Stephen
Thank you for your positive review. I have passed your comments onto Scott and his team.
Yours Sincerely
Dene Arnold

Rated 5 out of 5 stars

Great customer service and great value

Alana was fabulous today. Merit is my ‘go to’ provider having usually shopped around. They are more than competitive, and all of their staff (Sean/Jacob etc) are great.

September 23, 2024
Unprompted review
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Reply from Merityre

Dear Matt

Many thanks for your positive review. I have passed your comments onto Shaun and Jacob.
Yours Sincerely
Dene Arnold

Rated 5 out of 5 stars

Used their Andover site several times…

Used their Andover site several times now, always quick, friendly, quality brands stocked and decent prices.

July 2, 2024
Unprompted review
Merityre logo

Reply from Merityre

Dear Andrew
Thank you for your positive review.
I have passed your comments onto the Andover team.
Yours Sincerely
Dene Arnold

Rated 1 out of 5 stars

If you got your own tyres and spacers…

If you got your own tyres and spacers on your wheels don’t bother to go there I waisted my time twice!

September 6, 2024
Unprompted review
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Reply from Merityre

Dear Andras
I'm sorry that we were unable to help you.
If you email me at dene.arnold@merityre.co.uk with the details, I will look into the matter.
Yours Sincerely

Dene Arnold

Rated 5 out of 5 stars

Another fantastic visit to Merityre…

Another fantastic visit to Merityre Hook, this location goes from strength to strength under the cheerful, professional, nothing too much trouble attitude of the Manager Barrie Turner.
This time we took one of our cars in for an MOT and my partner was met by the tester Dave Clark who saw she was struggling with the parking as the car park was full and immediatly jumped in to help and took the car to the rear of the premises for the MOT, my partner waited in the reception and our car was brought out with the MOT duly completed.
A big thank you to Dave and all the reception staff at Merityre Hook for their attentive professional attitude even when they are extremly busy but most of all a big THANK YOU to Barrie Turner for running a fantastic Merityre location.

September 5, 2024
Unprompted review
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Reply from Merityre

Dear Mr Lanchbery
Thank for your continued support and comments. I shall pass these onto to the Hook team.
Safe motoring.
Yours Sincerely
Dene Arnold

Rated 5 out of 5 stars

Visited Merit Tyres Southfields to check tyre pressure

Visited Merit Tyres Southfields after dashboard message about tyre pressure. Usually it's busy but they were able to fit me in straight away. They checked all tyres and confirmed there were no slow punctures. They even removed the dashboard message.
Great service and staff were friendly and polite, as always. Glad to have somewhere so reliable so close.

September 6, 2024
Unprompted review
Merityre logo

Reply from Merityre

Dear Mrs Abbott

Thank you for your comments, I will make sure these are passed onto the team.

Yours Sincerely

Dene Arnold

Rated 5 out of 5 stars

Merit Tyres Little Chalfont…

I've used Merit Tyres Little Chalfont many times over the years without any problems. Today I had 4 new tyres fitted to my Honda CRV + the wheel alignments were checked & adjusted. 3 different fitters worked on my car & all were friendly & efficient. This is obviously a very busy branch, I was there for a couple of hours & was amazed at the constant stream of customers that kept coming, all the staff were working non stop & not once did I hear any of them moan, they just got on with it. This is a great branch which I highly recommend.

September 3, 2024
Unprompted review
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Reply from Merityre

Dear Customer
Many thanks for your comments and support.
I know the team will really appreciate the feedback. I was your review onto all those involved.
Safe motoring.

Dene Arnold

Rated 5 out of 5 stars

Always great service from the Hazlemere…

Always great service from the Hazlemere branch!
Alana is so lovely and friendly!
Would not go anywhere else!

August 28, 2024
Unprompted review
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Reply from Merityre

Dear Mr Broadway
Many thanks for your comments and support. I will pass your review onto the Hazlemere team and Alana.
Safe motoring.

Yours Sincerely
Dene Arnold

Rated 5 out of 5 stars

I never write reviews

I never write reviews, but was so impressed with Merityre garage Hazlemere
So polite, and nothing was too much trouble
Thank you Bradley and rest of staff
Will definitely refer them to friends and will use them again Mrs Blackwell

August 21, 2024
Unprompted review
Merityre logo

Reply from Merityre

Dear Mrs Blackwell
Thank you for your feedback and support. I will pass this onto the Hazlemere team.
Safe motoring.
Yours Sincerely
Dene Arnold

Rated 5 out of 5 stars

Merit Tyres Leatherhead respect women

Merit Tyres Leatherhead - I’ve been using them for years - this week I’ve needed quite a lot of work done on my car and so I’ve been in the waiting room - talking to other women. We are all in agreement that Merit Tyres respect us - don’t treat us like fools and don’t try to rip us off. Highly recommend - especially to women - a safe place

August 21, 2024
Unprompted review
Merityre logo

Reply from Merityre

Dear Miss Baschea
Thank you for your support and feedback.
I will pass this onto the Leatherhead team. I know they'll be very pleased with your comments.
Yours Sincerely
Dene Arnold

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS! We brought our car that had a flat tyre repaired with sealand. A tyre was replaced, unfortunately THE WRONG ONE. We didn’t know it obviously. Then we drove, noticed very unbalanced tyres and brought it back there. They checked and told us all was ok! Week after we went on holidays to Wales, the car was still shaking. So we brought it to a local ATS garage and they immediately noticed the problem (the wrong tyre replaced).
Merytyres completely disregarded our safety despite two visits.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

CHECK PRICING BEFORE YOU GO IN. THESE GUYS WILL RIP YOU OFF IF YOU DONT DO YOUR HOMEWORK.UYS ARE NOT HONEST

Had an emergency puncture as I hit a kerb, and so pulled in advice. Clearly they pushed for for a new tyre.
I asked for the best deal on a reasonable quality tyre. They quoted £110. So I agreed. I thought this sounded a lot so when I got home I checked online and their price online was £90.66 fitted. If I had checked on line before going in I would have saved £20. Basically they are cheats.

July 29, 2024
Unprompted review
Merityre logo

Reply from Merityre

Dear Mr Salam
I'm sorry that your experience was not a positive one. If you can contact me on dene.arnold@merityre.co.uk with the details, I can investigate the matter and report back to.
Yours Sincerely
Dene Arnold

Rated 5 out of 5 stars

Fast & helpful

I have used the Amersham branch a few times for punctures at various times. Most recently, I noticed a slow puncture so went first thing in the morning hoping they could help me out. I got there for 08:00, and was done by around 08:45 with the tyre repaired and ready to go.

In my experience so far the guys have been helpful, trustworthy and get the job done.

I wouldn't hesitate to use them again.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Had a nail in one of my run flat tyre…

Had a nail in one of my run flat tyre on my Mini Cooper so went to Merityre Southfields, Wandsworth, London who replaced it for me there and then and checked the others. I set the system to reset, then drove home but it failed to finish the system reset. I rang Merityre and the young man said that Mini and BMW are notorious for issues in resetting the system so may need to be manually reset. He advised me to call into the garage. I did this and they were very helpful, especially Michael, who explained patiently how the system works. Apparently it can take anything from driving at 20 30 40 or 50 MPH to get the tyre to the right temperature which the sensor in each tyre needs to reach to measure the pressure correctly. He explained that it may take a run on stretch of road where it could reach and sustain those speeds. He drove it on the A3 for a while, it didn't work, got a failure to read the tyre message. Off back to garage, inflated 1 tyre, I then tried again short trip on the A3. No joy. Back to garage, Michael scanned the system from the OBD port, found some fault codes, cleared them suggested another drive, come back Monday if necessary. Anyway I drove car 3 more times that evening. As I was about to give up, display showed 99% complete, so went on A3 again kept at 50 MPH for good 6 minutes and..... success, reset completed, display showing pressure reading for all 4 tyres. All at Merityre were very professional and helpful especially Michael, who from my experience is a great ambassador for Merityre and will surely be at Management level before too long where he can instill his great knowledge and customer care skills in the workforce.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Have used Merityres for three years and…

Have used Merityres Southfields, Wandsworth for three years and have always been happy with them. Twice for a yearly service and this year, so far, for an MOT. Will have a service there before the end of 2024. They are honest and courteous and I trust them.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

First class service all round!!

I have recently had an MOT and work undertaken at Farnham. They are without doubt 'across the board' a great team and a very honourable company to deal with. I would recommend anyone who hasn't used Merityre in Farnham to give them a try. First class service all round!!

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Merityre Chertsey

Took my car to Merityre Chertsey today because I got a puncture. I needed two new tyres, they were very friendly and knew everything about the different tyres to help me make an informed decision about which ones to buy. I could have sat there all day, they were so welcoming and friendly, I will definitely use them again!

July 20, 2024
Unprompted review
Merityre logo

Reply from Merityre

Thank you for your custom and feedback. I will pass this onto the team.
Safe motoring.

Yours Sincerely

Dene Arnold

Rated 5 out of 5 stars

What’s not to like?!

I have been using Merityre for a couple of years now. I have purchased tyres from them and had my car MOT’d. Recently I have had several mechanical repairs done, and all were done to a first class standard and a competitive price.
I think their customer service is exceptional. Telephone enquiries are dealt with by technicians who know what they are talking about. Very refreshing! A great asset to the Hazlemere community. A special shout out to Chris and his assistant. Thoroughly recommend without hesitation.

July 4, 2024
Unprompted review
Merityre logo

Reply from Merityre

Dear Mr Bartyla
Thank you for your continued support and feedback.
I shall pass this onto the Hazlemere team, who I know will really appreciate your comments.
Safe motoring.

Yours Sincerely

Dene Arnold

Rated 5 out of 5 stars

I have continuous great experiences…

I have continuous great experiences from the Hazlemere branch over the years. This branch is always busy but that is a reflection of the reliability and service they offer. They have a a great reputation in the Hazlemere area and they most definitely are the 'go to' place for anyone that has a tyre problem. Recently I used their MOT facility and that was first class too. I needed work doing on my BMW and they did an excellent job at a very fair price, saving me money as my BMW dealer estimate was extortionate. Thank you again, definitely my recommendation for all car mechanics and tyre repairs.

June 3, 2024
Unprompted review
Merityre logo

Reply from Merityre

Dear Veronica

Thank you for your continued support and feedback. I've passed on your comments to both sites. I know it will mean a lot to them.
Safe motoring.

Dene Arnold

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