Merseyrail Reviews 287

The customer service from Walton Station and Tom at Central was second to none.. both offered to carry my suitcases and could not have been more helpful.
10 out of 10 in my books for Merseyrail if young Tom and the chaps at Walton Station are typical of the staff employed by Merseyrail.

Made me late for The most important meeting of my life.

The train came 3 minutes early. I was here 10 minute earlier waiting for the ticket guy to come out of the toilet which made me miss my train. This missed appointment has cost me over 25 thousand pounds. What a f#,cking joke of a company!

The most unreliable train service. Cancelled trains more often than they are running. Often with no notice and explanation!!
Got told the other day on my way home from working in the city centre ‘ trains to kirkby suspended make your own way home’ this is fantastic after paying for a return ticket. What about elderly or younger vulnerable customers?
Oh and this was also on Ladies day at the races one of the busiest days for the city
Absolute joke company and these new trains have made it even worse !

Absolutely disappointing service at Kirkby Train Station. The staff are useless, rude and liars at this Train Station telling customers a bunch of lies and clearly don't know their facts and information properly either. 😡

On the 5th of April 2023, my friend and myself arrived at Kirkby Train Station (Merseyside) returning back from Liverpool Central yesterday on the 5th of April 2023 and trying to catch the bus link 319 back to Skelmersdale. Understandably we had plenty time to catch the 319 Skelmersdale bus service because the bus didn't arrived at Kirkby Train Station at 21:08 and we arrived at the Kirkby Train Station at 20:30 so we had 38 minutes wait no problem.

While we waited at Kirkby Train Station waiting for the bus service travelling back to Skelmersdale myself and my mate, we had no idea where the bus would stop because there were three stands A, B and C at Whitefield Drive which is located at Kirkby Train Station (Merseyside) I went to the ticket office to ask for some advice at Kirkby Train Station there was a man who was in his 60's with glasses and gray hair had attitude towards me saying the bus stops outside the train station understandably Stand A at Whitefield Drive which is on the train station premises.

When the time got up to 21:08, myself and my friend saw the 319 Skelmersdale bus service and we was both thinking it would park outside the train station on Stand A and anyway the bus didn't even go into the train station as it parked on Whitefield Drive Stand C nowhere nearer Kirkby Train Station. We were both absolutely fuming and shocked because the train officer basically lied and told us both the bus service would stop right outside the train station. The train officer is useless, rude, pathetic, hopeless and liar. He shouldn't be working on ticket office if he is gonna be rude and give flase information to customers. Usually the staff are kind and friendly at this train station, but the gentleman wasn't kind and friendly at all. He was rude, ignorant and had a snotty attitude.

Be careful using Meresyrail at certain times too because when there is nobody at the train office, they usually put notice sign up saying pay for your ticket at destination you are travelling too. Say for a example, if you are travelling from Kirkby to Liverpool Central, the notice says you can pay for your ticket at Liverpool Central if there are no staff at the train station you are travelling from. I would take picture and show the staff the evidence of the notice sign because the staff can't argue with you if you show them evidence. Some customers have complained that they've been fined at Liverpool Central and Moorfields for not having a ticket no fault to their fault as there was nobody at Kirkby Train Station. Luckily it hasn't happened to me getting fine because I always make sure I get a ticket at the the train station before I board a train. I'd be fuming and angry if the Meresyrail tried charging me a fine if I done nothing wrong. 😡

I was travelling with my husband from Stoke-on-Trent to New Brighton on March 13th. On the way back from New Brighton to Liverpool used Merseyrail service. Unfortunately I forgot my bag in the train and I realised that after getting down the train and immediately informed to the guard available on the platform. He called immediately and tried hard to find my bag and security at the entrance of the gate also was involved in contacting New Brighton railway station. And I didn't expect to find my bag back but fortunately I found it with my wallet inside and nothing was missed. Our special thanks to Lee and Steve who were working that day. They both helped us in finding the bag with so much effort and dedication. It's our privilege to meet such good people during our journey.

Disgraceful behaviour from on duty staff. Being fined £60 for having the tip of my toe on the plastic next to the seat.made me feel uncomfortable now if I don’t pay could be charged and have a criminal record. Me and my family will no longer use Mersey rail and have now have lost out on a lot of custom, these people need to be sorted out they act like wannabe coppers. No signs on the train cabin wasn’t warned not to and no audio announcements asking not do do any of there rules. I’d advise using the bus service to Liverpool or finding alternative travel into Liverpool as this service is a disgrace to Liverpool.

I would like to thank Ian at Maghull station on 26 2 23.
I find it very difficult to plan journeys now without a paper timetable (please consider reintroduction). However, Ian helped me to work out the various choices for getting to and from Liverpool to see a show. He even printed out a sheet for me. Great customer service. Well done.

Decided to change Christmas Eve train times and end services earlier than previously stated with just 4-5 days notice. Had to cancel my plans.

Absurd company, ticket office closed when explained at Central, ticket issued and £125 fine no wonder people are fed up

Useless and they try to fine you for the dumbest reasons ;). All their security need a huge ego check because everything they said was wrong and they just throw fake threats out its hilarious.

Clearly laziness in the staff working on the trains or they won’t have no one checkin for tickets
as they never check you for tickets the amount of people who get on the train and haven’t bought a ticket and get away with it….no wonder this company loses money

WHY DONT YOU HAVE MORE PEOPLE CHECK TICKETS AND THEN PASSENGERS WILL HAVE A EXCUSE TO PAY FOR A TICKET RATHER SAVING over £5 for a OVERPRICED FARE!.

Constant delays followed by cancellations. Joke of a service and I how nobody has to rely on them. Apparently on their website Southport train service is currently rated *good* yet the trains been cancelledm

Absolutely rubbish or f.. in rubbish noting like London or else where time schedule no where near always 2 minutes early or late don’t trust their service crap

Just got the train from Liverpool central at 22:17 to Maghull north with my wife after eating in the city centre. A homeless guy who was clearly in some distress got onto the train during the journey and began ranting. The driver stopped the train at Maghull station and dealt with the guy firmly and compassionately allowing our journey to continue. The idea of driverless trains in these situations a non starter for me, as the safety of passengers must be a priority. Well done to the driver.

Boarded the train, on a small trip to Aintree. I admitted on the spot, that I forgot to buy a ticket, when asked by the ticket collectors. I just waltzed on, as I have allot on my mind these days. The 2 staff explained that the fine would be £20, to which I agreed to. Today, I receive a letter in the post asking for £40, due to a late payment charge. This is the only letter I have received since the incident. Hmm, is this a scam they are running? One thing I have firmly made me mind up on, is that corporations these days are massively dishonest - and Merseyrail are no different to the rest of em. I'll pay what's owed - but no more. Nice try Merseyrail..nice try!

I would just like to thank Yvonne at fazakerley station she was amazing looking after me when I left my purse on the train her fast actions led to me getting my purse back an looking after me so well I can't thank her enough x

Rude staff member at Town Green station this morning, literally throws the tickets at you, in need of some customer services training.

Trains are very dirty and smell of urine. Disgusting

Terrible. Worst service in the UK. Services cancelled without notification, you just see the departure time change. They never provide reasons for the cancellations. Staff are rude, arrogant and often aggressive. Especially the staff on the gates in Liverpool Central Station. Seen them manhandling passengers before today. They ignore complaints completely.

Staff very rude very miserable,,,